Spams, Scams, data & the clicky tricks of E-vertisers

31 Friday Jan 2020

Posted by Thin Air Factory in Uncategorized

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$13000, 3D, 4K, Airplane Simulation, Amazon, Animation, Aristocracy, Back Pain, Betrayal, BitCoin, Breastaurant, Brilliance, Cheap, Content, Contouring, Conundrum, Crystal Meth, data Cache, Data Science, desire, Diet, Digital Advertising, Divinity, Dragons, Dream, Drink, DRONE, Dystopian, e-vertising, Email Campaigns, Emails, entrepreneurship, Ergo, Exclusive, facebook, Game Changer, gene Pool, Genetic Risk, GOOGLE, GPS, Holidays, Hot, IMAGINATION, Inbox Management, Internet, KETO Slim, Logo & Website Design, love, Madonna, Mist, NEW PRODUCT, Penitentiary, Pigmentation, Pro, Prolapse Disc, Relaxation, Russian Women, Sciatica, Sensation, Shark Tank, Shrinking stomach, Skinny, Sleep, Smart Phone, smart phones, Smart Watch, Snoring, Social, technology, The Boss, Tigers, Tracker, True, Ukraine, Visual Experience, Vitiligo, VOGUE, X Men, X Rated

Nev

It seems we are only ever one click away from digital heaven or hell – the chiaroscuro of polluted data bases, email hijacks, scams, dark trading and the ugly beauty of spam and click-bait either flinging us skyward or casting us down into the digital lava of e-hell.

Internet searches can get dicey even with the most innocent of search terms. So staying vigilant and being careful helps.

God help you if you’re stupid enough to glaze over while scrolling emails [that’ll be me] or even staggeringly dumb enough to click on one that reads ‘Your Amazon Order Update & Competition Exclusive’ [that’ll be me again] especially if, on thinking about it, you weren’t actually expecting an Amazon or any other kind of order for that matter!! [And yes, still Me!]

But Lordy lord does your gut know the minute you click on that icon that you’ll rue the day you ever did. Perviously this kind of stuff would really irritate me – my inbox suddenly filled to spilling with mindless and pointless pap – honking scams, over-promise and tat. But as life goes on, I’ve started to quietly enjoy the spillage and taint of the ridiculous and spurious missives that land in my box.

And I’ve even started taking to building out a sort of emotional logic around them just to amuse myself!

So here is my take on the most recent batch of e-joy that’s popped into my world. I’ve snatched the most important first few lines just to show flavour. Enjoy!

Erase my Back Pain

1 weird stretch DESTROYS Back Pain & Sciatica

Pain Free!!

Delicious! Free anything is good – but PAIN and FREE and two screamers? Wow. I just feel the need to use 13 ‘screamers’ in celebration!!!!!!!!!!!!! And this one’s actually relevant to me. I had a prolapse L1/L2 disc some years back, and the terrible sciatica from it destroyed me. So the chance to DESTROY it back with an obtuse physical gesture makes me very happy.

Get perfect Little toes in as little as 3 days

Nail Vitamin Deficiency

Mother natures recipes

But not as happy as the idea of perfect little toes. Anyone that can save me from my Frodo feet gets a prize. And there is a certain messianic thread to the 3 day promise. And on the third day my feet will effectively rise from their calloused, shoe-stuffed grave to throw light and beauty into the world. Who knew. And that it is Mother Nature doing the raising of my dead feet, all the better.

ACADEMIA

You read the paper Genetic Risk and Reproductive Decision Making:

Read this paper too!

Punchy. And you are correct – yes I did. But that doesn’t mean I would subsequently like you to send me an update every time someone puts out a white paper with the words ‘genetic’, ‘reproductive’, ‘decision-making’ or ’Risk’ in the title or sub-head. Or for that matter any derivative of the above, words – e.g. gene, or risk – or associated key words, compounds, synonym/antonym comparatives – or any random fridge-magnet approach to key word search stuff you may choose to push at me. Come to think of it, perhaps a peer-reviewed White Paper on The Impact on Intellectual Discourse of the Vulgar Monetisation of Academic Mediocrity might be a whizz.

Diabetes will kill you!

Blood Sugar Formula – Mother nature’s recipes

No shit. Will it? I absolutely never, ever knew that. My mother was diabetic – late onset, in her 60s by the time it snuck into view with its thin-lipped, mean-spirited needling and blooding. But she managed it with remarkable elegance and aplomb. And no, it did not kill her. But its presence in her life did really, really irritate her for a while, much like the reoccurrence of all this scruffy E-vertising in my life.

XPHONE

One of the best smart phones in the world

Offers a true visual experience at a very cheap price

Lummey. An X phone. What, like an X Men phone? Incredible. No? Oh, or X-rated? Weird. But strangely modern. Anyway. None of this matters. As this is one of the best. But not the best though? I think your ambitions are a little frail at the end there, guys. Or are we worried about over selling – in email – spam? How can this matter when a phone offers a true visual experience. What does that even mean? Are the pictures and films true to the originals? Like they actually play them without creating untrue versions of them? Do phones do that? Play unreal films? Like, swapping out original content and playing a pirated or faux version of it – to avoid licensing fees? A sort of digital mobile BeKindRewind strategy. Hmmm. This X Phone is a conundrum.

Invest in bitcoin and the life of your dreams

Earn 13,000 in exactly 24 hours riding the bitcoin wave

Only 3 free copies still available

But not as much of a conundrum as deciding what dream life I’m going to take a run at with the 9 bucks a minute I’m earning investing in bitcoin over the next 24 hours. Get In. And, note, it isn’t 23 hours and 49 minutes – or 24 hours and 32 minutes. Be very clear – this is ‘exactly 24 hours’. And it is 24 hours with attitude. This 24 hours is no slacker – no slouch. This 24 hours surfs! This 24 hours carves off the lip of the bitcoin WAVE! How cool is that! Every minute’s worth of that $13,000 – every 9 bucks of it – comes dripping with bitcoin spume. BUT hold on. There’s a sort of Stranger Things thing going on here, no? I could have SWORN that the only 3 free copies still available went weeks ago. So there must be a universal 3 somewhere. Like deities perhaps. Eternal. Invisible. A trinity of Bitcoin Divinity existing only in Upside Down world.

DRONE 4K Camera

Best affordable drone just hit the market

Adventure unfolds with the MACVAIR

Got it. I know how to find out whether the Trinity of Bitcoin Divinity exists in Upside Down world – send in the DRONE 4K camera. And not any old DRONE 4K. We’re talking the most affordable – which means cheap, right? As I really don’t want to be splurging even one cent more than I have to of my 13,000 bucks – no way. But MACVAIR gets that, right? They know that searching for a Trinity Divinity of Bitcoin in Upside Down internet world is an ADVENTURE, right? And that shit is going to UNFOLD. And let’s face it – if I pull this off, find the trinity of bitcoin divinity, convert the 13K in 24 hours [exactly], I am hot stuff. I am off the scale desirable. EVERYONE will be chasing me down. Wanting a piece of me…

Positions available – YOU’RE HIRED

2 position available GOOGLE & facebook

So let’s put it another way GOOGLE. Lets re-frame this facebook. I’ll decide whether YOU’RE HIRED. Hows about that? Not the other way around. Do you know who the actual f%&* I am? I am the wave-riding, drone-flying Bitcoin Trinity Divinity Slayer. I have the last 3 copies, purged from Upside Down World. I DECIDE who hires and fires. Not you. And just by-the-by, if you are going to even dare approach me, I suggest you make that 100 positions available – as I am now obviously worth a hundred of your usual talent quality. Just saying.

Lillian

This drink is the answer to becoming skinny

Your stomach will shrink fast

Shark Tanks new product is a diet sensation!

Oh I see. So you’re implying that I not only carry the intellectual mettle and heroic weight of one hundred people but also the physical mass of them? Well, if the Shark Tank thinks it’s a diet sensation, how could I possibly refuse. These people are the leading, bleeding edge of entrepreneurship and business nous. Sharks, Dragons, Tigers. They are a menagerie of business brilliance. And if they say that this will indeed be the answer to becoming skinny, how could I question that – other than asking on which planet the originator of the delusional waffle lives? A dystopian one liberally scattered with Crystal Meth and freely available prescription opiates, punctuated with double-fronted fixed trailers lying unnervingly close to a breastaurant, a breakers yard and a penitentiary I’d wager. But hell – let’s try it!

Track

Rest easy and never worry about your car being stolen again

Richard Berg says

It works like a charm! CAUTION Make sure you really want to know what you might find out. This thing tracked my wife and her boyfriend into the middle of nowhere

If this push email trail is anything to go by I probably NEED to drink myself skinny, as my united-state-of-largesse has patently rather put off my other half, potentially to the degree that, much like Mr Berg here, if I were to track them to the middle of nowhere I might otherwise find my loved one in fiercely repeated receipt of someone else’s largesse. But hey, you know what? Knowing the exact GPS location of that rutting betrayal completely takes the sting out of it. In fact, it allows me to rise above it all through smartly applied technology. Track allows me to be the bigger person and take the bigger view. Thank you Track.

Stop Snoring device

The mist that stops you snoring

New invention gives hope to all of those suffering from chronic snoring

And now that we’ve broached the issue of the fading and faltering nature of personal desirability, this email allows me to embrace the wider ambition. Why stop at just getting skinny quick to alleviate the possibility of philandering and betrayal. That over-carbureted nasal exhaust is hardly likely to get the lower engine running and the pheromones firing, unless one finds oneself lying furtively next to a member of the Sus Scrofa family. So the misty blue yonder of non-snoring hope is beckoning me.

SMART WATCH

The smart watch that watches out for your health

The smart watch that big tech companies don’t want you to know about

Have you been wanting a smart watch. Well now you can afford one!!

Now, fatuous, fat, snoring, dream-life-living greatness aside, I have never claimed to be smart enough for my phone. I am indeed a stupid man in charge of a smart device. At most recent reckoning I have estimated that I use, at best, about 3% of the functionality of my phone.

So IMAGINE what I felt when I saw that a watch, smarter than my phone even, will look after my health. And what’s more, it will do it TO SUCH DEGREE that Apple and Microsoft just won’t want me to know about it. Wowsers. Could it get any better?

XonePhone

Theres a new smart phone. You can’t ignore its performance and price

Wow-wheezers. It just did. Game change! I agree. It is night on impossible to ignore the words performance and price. Well, that’s what it says in Killing it in the Email Sales Dept 101 Guide to Successful product sales. Helluva key word focus. How do they do it? It would be so easy to stumble into mediocrity in this game, sliding down the greasy chute of indifference towards lowest common-denominator schtick and sleazy selling – but all these guys manage to keep that quality bar so high it makes me dizzy.

Drone X Pro

Limited time sale on drones

Foldable quadcopter with wide angle batteries [US]

Speaking of which, the DRONE X Pro just feels like its going to take me up to a whole new level. Foldable! What the wahoo is that all about? But it sounds really exciting. But if I’m really brutally honest, the thing that hooked me through the lip like some digital grouper is the idea of ‘wide angle batteries.’ Frankly that is simply genius. Not only is the lens wide-angle but the batteries too. I’ve no idea of the technical nature or material build or the power engineering required to enable a battery to both power the unit AND expand the retinal capacity of the lens on the on-board camera. But that’s got to be worth stacks! Thats worth swag-money.

KETO SLIM DIET

Shark Tank Investors LOVE miracle weight loss pill

50 lbs. in 61 days: No New Exercise Skinny Pill melts Belly fat

And swag money is the name of the game with these Shark Tank kids. KETO slim diet is feeling like my kind of miracle weight loss pill. And the Sharks LOVE it. That makes this one hot. So hot in fact, that it ‘melts’ belly fat. ‘Melts!’ How cool is that. A kind of Raiders of the Lost Ark, Nazi-Face-Melting moment…but for belly fat [national socialist or otherwise]. You’d need something pretty powerful if you’re going to lose 50lbs in 61 days so something akin to the power of the Christian faith’s Almighty God as vested in the Ark of The Covenant seems like a pretty sensible choice. I mean it could be a scam but there’s something so trustworthy in phrases like No New Exercise Skinny Pill. It just SMACKS of integrity and professional discretion. I’m in.

Ryan Oliver

Get this new diagnostic Tool and Save Money

Prevent car repair scams …as opposed too online ones…

Hang On. Ryan. You beauty you. Scams! You read my mind. And not just those of the car variety. Car scams. Diet scams. Technology scams. Bitcoin scams. Ryan you are the man of the moment. So, if you’ll allow me, I’d like to suggest something. Might you ever consider getting together with Sheila, MACVAIR, the Shark Tank guys, Richard Berg and Lillian and create one universal Diagnostic Tool that prevents all and every kind of scam? That would be thrilling.

Meet a Lovely Russian Woman Today

RussianWomenDate.com

International Russian And Ukranian dating

Free membership will close in 01:02:47

Now this is fascinating on three levels. First of all I sense there may be a role for the Universal Diagnostic Tool here as the countdown clock seems to be stuck at 01:02:47 – so free may not be as free as you think anymore. Secondly, I find it remarkable that one needs a site to meet Russian ladies. There was a perfectly charming young Russian lady on the train the other day, travelling to the airport with her father I believe. [It demonstrates just how conservative and old fashioned the Russian culture is. A young 20-something Western-European woman wouldn’t be seen dead going on holiday with her father!] And thirdly I am quietly surprised how blatant the Russian Annexation of the Ukraine has become. I mean land is one thing but appropriating the woman as yours seems rather arrogant and presumptive if you ask me, especially if you then flaunt them on a dating site.

Sheila Andrews

Logo and Website design for my business

Attract more new customers …

But bless Sheila for being the absolute antithesis of all that arrogance and sleaze and complex Ponzi style selling schtick. Simple. Straight up. Honest. Logo and Website design for my business. Do you know what Sheila – if I had a slew of small, low-level, low-grade slightly shady, grubby businesses all scrabbling to make a good impression in an on-line world, before I let them send one email, I’d have them sitting in front of you talking logos and websites. And that’s a promise.

Ergo Relax

Best travel pillow that ever hit the market

Rest even in difficult conditions

Phew. All of this typing on trains is making me rather sleepy. Can you imagine then how thrilled I was when I saw this. I am in a chair. I can sit back. It is possible to close my eyes – ergo, I can relax. But what really snagged my curiosity on the broken fence of promises is the fact that Ergo Relax tells me that I can rest even in difficult conditions. Holy Moly. So, though I may have made an inappropriate slur for which someone chose to press charges, I would still sleep like a baby! I could tuck in for 40 winks with flood water rising about me. And a good night’s sleep in the midst of a climate crisis beckons. Amazing. Ergo Relax is not to be sniffed at, either with or without Snoring mist.

3D Airplane games

ProFlight Simulator

Presenting the most realistic flight simulator ever created

I can’t pretend to be anything other than a tiny weeny bit suspicious of this. I have a lot of love for simulation tech in all of its guises. And I know that the track records of the USAF and Boeing leave a lot of room for people who might create superior flight simulations and trainers that prepare people to a] not crash and b] not bomb the wrong people. But when I’m told that this is the most realistic flight simulator ever created I am stunned into humble silence. Perhaps this is the issue. The real geniuses are to be found not in Bomber Command or Boeing’s testing team but here, discreetly and humbly selling the most realistic flight simulator ever quietly in the furrows and margins of the internet and my inbox. No accolade chasers or plaudit junkies them. A small profitable stipend from an email campaign is more than enough.

Herpes Simplex

Medical Mystery. How did their Herpes disappear

Hi If you or a loved person suffer from herpes simplex it is urgent that you do not go another day without the powerful information in the following lines

Didn’t you see the news? Its a revolt!

Perhaps this might explain the shyness of our majestic simulator designers. They may have been so busy creating the most realistic flight simulator EVER that they missed the revolt, the news passed them by and they continued to live another day and another day without this powerful information in the following lines [whatever that might mean.] Can you blame them for choosing to stay rather discretely out of the glare of fame and fortune.

Canvas Print Ads

Add to your holiday collection

Hmmmn. I wonder whether our reclusive simplex flight engineers might just be a little down. Perhaps they might just need a lift of some sort. Something to jolly them up a bit. Digging out a picture of favourite holiday moments and suchlike can be a real tonic especially when rendered across the highest quality synthetic canvas. I know someone whom has two rather fetching canvas prints of themselves throwing what someone mistakenly referred to as a VOGUE shape at the Casino club, Guildford on MADONNA NIGHT, while sporting a wet-suit and a rather fetching fedora. An easy mistake to make but, for the record, they report that they were simply gesturing to the fire exit due to the fact that the person in front of them looked so HOT they thought they might well burst into flames. That the person happened to be both my associates boss and also their bed mate probably explains why said associate got a raise and was fired, all in one 24 hour period. But to be clear, it wasn’t EXACTLY 24 hours. No bitcoin investment there. Nor a professional Reference for that matter

Professional Who’s Who

Nominated for inclusion

On the subject of professional credentials, imagine my surprise when the e-call came to join the rarified ranks of the professional aristocracy. But Who Knew Professional Who’s Who even existed? And a nomination for inclusion no less. I am always up for inclusive action. Diversity is a really strong suit at the moment in corporate circles so nominating people for inclusion strikes me as a very enlightened action on Who’s Who’s part. Thank God their email arrived frankly. I was starting to think ‘What? Is every email a scam or a prank?’ So here’s to your professional rigour and enlightened inclusivity programme Professional Who’s Who.

Ultra Boost WiFi

No More Buffering! WiFi boost speeds up your internet

Your cure for spotty internet

Buffering. I must confess I LOVE this word. [Note to self: beware excessive use of screamers, capitals and absence of punctuation induced by protracted periods of time looking at push emails from shite businesses, products, faux brands and personalities.] Buffering implies a fierce circular attention to something, involving friction and some form of rotation or animation. So I can imagine that once someone’s stopped buffering this liberates a massive cache of energy to apply in some other direction – to power the WiFi connection for instance. That we can give that surge of redirected energy a boost just fills me with utter joy. Currently my wi-fi wheezes along at barely a breath. If I was of a mind to take up contouring as a new face-forward make-up solution, I’d be stuffed. It would take an age to play even the smallest section of a 2 hr 32m Contouring Tutorial – to such degree that I would probably take to spending enormous tracts of time seemingly in a creeping state of tribalism – given that, at any point in the day, the marks on my face would have developed in some really slow flick-book animation of an abstracted patch pattern effect – a sort of snail’s pace Tyson-face tattoo – part Maori part Bobbi Brown part Shrigley.

But nonetheless, all’s well with Ultra Boost. And that it cures spotty internet is a matter for religious level celebration. Hallelulia. No more teenage internet angst. No more screen scrubbing. No more microbeaded bandwidth. Internet spots are gone forever!

De Pigmentation

I am vitiligo free and so much healthier and confident overall.

Vitiligo Miracle

Cure Vitiligo holistically

Much it seems as will be the ones on my hands face and other extremities, very, very soon. As the words set out, I may well be Vitiligo free with this holistic miracle. I have had Vitiligo for a few years and it is spreading. Though I am aware of it, especially when I have been in the sun, it has always been a visual thing for me. So LORD, I never knew that I might be unhealthy because of it? Unhealthy? How? Herpes. But I’ve got news on a natural remedy revolt for that. Obesity? Screw that, as I’ve got two Shark Tank approved skinny making pills and something from a lady called Lillian for that baby. Diabetes? I can kill it before it kills me. Back Pain? Again, one ninja move and a weird stretch and that baby’s history – so not that. Which leaves me little to worry about. My anxiety seems to have ebbed away.

And how amazing – my confidence… has soared! It’s true. I am going to be absolutely fine!

As all of the wonder emails have told me. I am the answer. I only need act. Perfect.

Seems simple enough to me. But hang on. Just got to read the 347 emails that have just popped up in my inbox.

But then I’m getting RIGHT to it.

er compromising on quality

Being organised with time and resources

Utilising available learning

Taking care of EHL property

Making productive use of available technology

Being productive with time

Sharing knowledge

Living the 7 steps of service excellence every day

Ensuring processes are implemented and followed

Meet your deadlines

Understand our business

Be a champion of sustainability

Measure and evaluate the impact of your decisions

Never compromising on quality

Being organised with time and resources

Utilising available learning

Taking care of EHL property

Making productive use of available technology

Being productive with time

Sharing knowledge

Living the 7 steps of service excellence every day

Ensuring processes are implemented and followed

Meet your deadlines

Understand our business

Be a champion of sustainability

Measure and evaluate the impact of your decisions

Living memory, resilience & the art of not forgetting

02 Monday May 2016

Posted by Thin Air Factory in Uncategorized

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Alzheimer's, ard drives, Arts, company culture, data points, degenerative disease, desire, drama, Elegy, Evolution, Gladiator, Identity, Language, literature, Living memory, Maximus, Nock Payne, resilience, self expression, smart phones, Social Memory, technologies, telecomms, The Book Of Life, Virgin Accelerator

Funny thing memory

We tend to pay little attention to it; until it starts to fail us.

Sometimes its reason for failing us is a conspiracy of genes + environment – creating a disposition to Alzheimer’s and other forms of degenerative disease – the desperate creeping extinction of everything that made us one the whole beautiful living breathing loving human being we are.

At other times it’s disappearance is to do with the impact of new technologies. Recent technologies tempt us to dispense with our need to ‘remember’. Or they diffuse or diminish our natural ability to remember those things most important and valuable to us. In his book the shallows, Nicholas Carr points to how excessive immersion in the internet and the digital world disturbs our ability to transfer and store working memory into our deeper long term memory, reshaping our neural pathways.

Unlike language, art or drama – older human technologies designed to mine, explore, capture, elevate and replay memory and the experience and impact of living – our most recent technologies sometimes seem to seek to simply mathematically atomise our lives and the memory of them until human feeling is viewed as nothing more than a data point – something to be measured calibrated and engineered.

The idea that consciousness, identity and the precious value of memory is a form or condition of existence that can simply be dissected, measured, data pointed, and reengineered by science is a theme explored in Nick Payne’s play Elegy. A woman raddled by a degenerative disease that will eventually kill her is told her condition can be halted by ‘life saving’ surgery – the miracle of science – but only at the cost of catastrophic loss of memory. At which point one has to ask: ‘What life are you saving if not the recollected one; the one filled with precious riches and experiences?’

In some ways the diaspora of memories and recollections once housed in picture frames diaries sketchbooks letters and albums into the lost vaults of smart phone devices and hard drives is robbing us of tangible tactile living memory. This functional un-remembering allow us to abdicate the responsibility for maintaining those experiences, memories or recollections and synthesizing them. The machine nature of calling up data is very different to the human nature of recollecting memory – the former is perfect, linear, modal and cached, the second, imperfect, linear, messy and overlapping, every journey into it opening up the possibilities of new revelation – as opposed to the same data cache relentlessly replayed like the locked loop in a stored file.

One of the most powerful drivers of our progress and evolution and of our astonishing resilience as a species is personal and shared recollection. Perhaps memory is a just a simple evolutionary trait mythologised – of collected wisdoms and experiences of fear pain survival and joy, regurgitated in fire side stories, tales, mementoes, symbols artefacts and dramas.

But to connect memory or remembering to some higher order of existence – to have created the thread between what is, what has been and what will be via the technology of memory is some proof of our ability to transcend the claw and scratch of base existence.

That the memory of us and what we do may well be a vanity particular to our species – a desperate need for our life to be more than some nihilistic little blip on a cosmic scale.

Nonetheless, our need to try and reach beyond the brackets of birth and death and seize immortality; whether it be through our beliefs, by our actions, the legacies we leave, the children we bear or the blunt tool of extending our physical and conscious existence, is a defining trait in us.

Gladiator’s Maximus demonstrates our need to be remembered as an inspiration of improvement and achievement when he states: “What we do in life echoes in eternity”

To be forgotten is a terrible thing. Immortality, until some scientific trickster or data consciousness A.I. guru makes it otherwise , is mostly an exercise in seeding a process of relentless remembering.

We have a number of simple systems already in place, some rooted in thousands of years of repeated doing and some rooted in immoveable belief systems, and some developed through more recent technologies.

Some forms or remembering have until recently been seen as the sign of mental distress or illness. Take Nostalgia. Sneaking off for a quick youtube binge of TV theme tunes from childhood or rummaging through pictures of old Y Front adverts (love Retronaut!!) and a desperate yearning to watch the infamous Ziggy Stardust Top of the Pops is usually seen by the up-tight ‘its all abut the Now man’ zealots as some mawkish sentimentality BUT recent developments in psychoanalysis have shown that nostalgia is a powerful human tool – and can actually strengthen our sense of self and centre our identity, enabling us to weather greater shifts, turbulence and transition.

Look Back In Joy, a recent Guardian article looking at the power of Nostalgia, focuses on an Greek Born American academic, Constantine Sedikides, who had left the University of North Carolina to become Professor of Social & Personality Psychology at the University of Southampton. He realised that he was using nostalgia to manage the turbulence and dislocation of changing continents. This led him to exploring in far more robust academic terms the role and facility that nostalgia provides us with. His findings are liberating. Sedikides talks of nostalgia as the “perfect internal politician, connecting the past with the present, pointing optimistically to the future” and a mental state “absolutely central to human experience”.

For me this quick blog journey through the Art of Remembering was bough on by a recent collision of banal choices, a profound realisation and professional curiosity.

First up.

The banal. Sky movie choice time with my children. “What about The Book of Life?” – a simple, beautiful whimsical story with a simple point by the master Guillermo Del Toro. Yes, its about greatness. Yes, its about the illusion of courage. Yes, its about true love. yes, its about belonging – but really, it id a film about not forgetting. Relentlessly Remembering is about Not Forgetting. Memory and the act of remembering are the most powerful tools that we have at our disposal. We are all kept alive in the hearts and minds eyes and memories of those who love us and have lived out some part of their lives in around and about us.

Second up.

The profound. In a simple exchange between my brother and I, we reminded ourselves that the effects of my beautiful but now dead mother will eventually need to be shared out between my he and I – the next step in the atomisation of her living memory into our lives and eventually the lives of my children and so on. Each effect vibrates with associated memory – sodden with the context which arrives like a steam train every time they are recalled into being – expressions, sounds, smells, feelings, times and experiences. The atomic truth that an atom never dies – and that the world vibrates with the atomic echoes of every one who has ever lived needs to include the more ephemeral but still equally powerful atomic nature of the vibrations of memory that run through the effects of those we have loved. Their atomic nature is indirectly imbued by their having been part of a life. They are rendered ‘animate’ by those vibrations. This belief in this form of conscious osmosis doesn’t stop at the effects and belongings of those who have passed out of sight. We also apply it to sites and buildings – from Stone Henge and battle fields to the blue plaques on buildings. We make pilgrimages to the hallowed halls of here and there, wishing for the conscious greatness and wellhead of wisdom and learning steeped in their walls to pour out into us.

Third up.

The professional. This curiosity arose while exploring the purpose of one of the Virgin Accelerator businesses I have had the pleasure of working with. In a world of zero hours and the death of the social contract between large corporations and their employees, their idea of a platform that links previous, present and future employees creates a simple and compelling way for rebuilding a powerful and precious social memory into a company.

Social or Living Memory in a corporation or business is increasingly left to chance and the random foray into face-book pages, LinkedIn and the odd Instagram surge. Fully connecting with a company’s Now – amongst its employees, the communities it touches, its customers, its partners and suppliers – is only part of true socialisation

Socialising a company requires more than just acting in the Now. But few companies actively connect their past with their present and even fewer attach it to their future. The anti-socialising of a company – the active dislocation and rupture the social threads that run through it – the ties that bind it from its past to its future – are not just an oversight on the part of the social strategy or HR.

It is not just economic pressures or the trend for zero hours that destroy the social contract and living memory of a business. Many ambitious and venal execs actively dispense with the ‘dead wood’ and not always for the right reasons. This forest fire approach is often simply a way of removing those with a greater living memory of the business than the ‘new’ order now prevailing and controlling it .

Agreed, often the human nature of getting stuck in our ways: fixing things: securing them and subsequently seeing all change to them as alien or dangerous can kill a business; sucking the light and life out of it. But the baby & bathwater approach to removing people who’ve been around too long can rob corporations of a vital cornerstone of their resilience. When done wilfully this kind of action should be seen as an aggression against the business and in turn the shareholder – because it is purposefully eviscerating a source of memory and knowledge that though in its linear and previous form may be obsolete, could be re-tasked and transformed into a new and more powerful resource to greater long term value.

All of these impacts, however great or small, can create a form of Corporate Alzheimer’s – the degeneration of the social memory of the company, and with it the very thing that made the company burn so brilliantly for so long.

In a conversation with a large American telecomm business about how they might help High School kids resist dropping out, I was surprised to find that they struggled to see the value in connecting their ex employees – a truly universal and multitudinous cohort of living memory and life experience – with the young high school crowd via a weekly skype roulette. The idea was simple – for a massive telecoms and connectivity provider to create a showcase of meaningful connections by using social platforms to randomly connect high school kids and oldies to share moments of life and experience to mutual benefit. I realised that to grasp the value of this and institute this type of initiative requires an innate understanding of the power and value of being remembered for ex employees and of memory to those just staring on their journey.

Regardless of what a company gets wrong, and many get much wrong in regards to how they treat their employees over time – the truth is those companies still invest an enormous amount of time and money into training up and expanding the capabilities of their workforce (self interestedly granted but in that mutual self interest lies the truth of the social contract between an employee and an employer).Why let it all walk out the door when the employee leaves? Because sometimes their tenure was bumpy or you didn’t act in the best manner towards them?

At the close of the Theory of Everything , when Steven and his ex wife Jane watch their children playing in the garden, their exchange summarises the value and potency of connected imperfections perfectly.

“Look what we made”.

For all the mistakes. For all the disappointments. For all the pain. Would you have it any other way? Memory can hurt. But is can also heal. Forgetting is a cop out.

Some people and the companies they run would be all the better for taking this view – and in doing so commit to rebuild their ability to relentlessly remember – drawing a long line from their past to their future. Social or Living memory is not only one of the most powerful human facilities. It could also be the cornerstone of a companies greatest resilience in our accelerating atomizing world.

Purpose, the north star of any company, is one of its tools for Relentless Remembering – and it becomes meaningless if it is only socialised in the Now.

A purpose must be part of a continuum that reaches from the beginning of a company to its end. And to do that it must exist inside a structure that values and facilitates everyone’s ability to relentlessly remember and be improved and enlightened by that remembering.

Academic Lag, Advertising Jag & the task of Socialising the Genome

14 Tuesday Jul 2015

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Academia, Academic Lag, Acclimatisation, Advertising, Advertising Jag, andy lamb, big data, Brian Cox, conversation, Creative Action Research, Decompression, Demand, desire, DNA, Evolution, Genome, Genomic Science, Guttenberg Press, Hadron Collider, Health, health Screening, Human Behaviour, human essence, Identity, Insight Ladder, Intellectuals, Language, Living The Dream, marketing communications, networks of academic collaboration, NHS, Populists, Sanger Institute, social networks, Socialisation, Syntax, utility, wellbeing

LAG:

A period of time: a noticeable delay between action and reaction – Failing to keep up with another or others in movement or development

JAG:

A short period of overindulgence in an activity: a shopping jag: a crying jag A stab; an intense and concentrated movement or action

I increasingly find myself at a very particular and exciting intersection.

I find myself there not by accident but by design: having helped build a methodology that reaps its greatest rewards at the point where applied science and commercial creativity collide.

(The creativity is commercial in that the point of collision is designed to generate pieces of communication to a specific end and utility – functional with tangible benefits – as opposed to a piece of pure art or some material assemblage generated to no end other than to create feeling and effect through its aesthetic – experiential with intangible benefits.)

Over the last year and a half I have been working on a project that seeks simple answers to some quite complex questions rooted in deep science:

How do we scale the ‘everyday’ conversation around genome science and DNA beyond the scientists, academics, clinicians and the rare interested civilian party?

How do we illuminate the scientific mysteries and wonder of our DNA in such a way that everyone can understand them, embrace them, engage with them, and reap the rewards that come from them?

And ultimately how do we help the greatest number of us to enhance the nature, quality and duration of our human tenure through informed choice and enlightened action in regards to our DNA?

This search for a more compelling narrative and conversation at the point where science and everyday humanity meet is not an isolated pursuit.

It is also true of the ‘Living The Dream’ project I am currently helping to steer. The project also seeks to scale the conversation around what constitutes a more enduring model of prosperity and sustainable consumption by finding a more ‘human’ narrative to replace the existing one, rooted as it is in the science, engineering and ‘reason’ of sustainability as opposed to human emotion of it.

In both cases we need to find a way of communicating complex concepts and constructs in the simplest way possible to the largest number of people without destroying the integrity of the scientific truths in the process.

In both cases there are untold rewards for society and humankind both individually and collectively if we can scale these conversations.

So I find myself working at this intersection of multiple collisions: between scientific integrity and human sociability: between depth and structure and lightness and elasticity; between applied science and commercial creativity.

MAKING CONVERSATION

To reap the untold rewards we simply need the communities of science and academia to meet the man and woman in the street and have a good ‘chat’:

And boy do they have some great stuff to talk about: life changing, existence enhancing stuff.

In the case of genomics, simply put, if enough of us embrace the advantages that the advances in the science offer in our everyday lives, using the revelations of DNA in an applied manner both individually and for the common good, we could eventually move ourselves from the old curative model of health care to a new and far more dynamic preventative model: one that will not only just change the way we live but also alter the duration of that living.

Making smarter and easily comprehensible lifestyle choices informed and underwritten by a deeper and more intimate understanding of what makes us who we are can help us to embrace a more positive approach to the lives we lead. Those choices made en masse will equally inform and illuminate how best the health service of the future can better sustain its ability to continue to serve our society both systemically and financially.

Now logic would predict that given the enormous impact and beneficial nature of those potential outcomes, everyone should already be ‘all over that conversation’: chatting away furiously, listening intently, sharing the conversation with friends and reaping the rewards of a better life.

SPEAKING IN TONGUES

The problem is – we’re not.

Why?

The greatest barrier seems to be one of simple comprehension and understanding.

The scientists and academics simply communicate in a different language to the everyday people they are trying to reach. Their particular languages have different vocabularies, inflections, idioms, energies and vernaculars – which is unsurprising given that both parties live in very, very different worlds.

In one world we have the ‘splendid isolation’ of existence required to nurture intense, interrogative and highly rational scientific thought and action – and the codified, particular language and almost impenetrable texts, dissertations and white papers that accompany and support it.

In the other world we find the hyper-connected and hyper-socialised immersion of our emotionally charged everyday existence, fuelled and accelerated by smart devices and sprawling digital platforms of human interaction filled with billions of TXTS, tweets, emojis, memes, slang and banter.

One exists in a mode of hyper dislocation; the other in a mode of hyper socialisation.

And it seems that each speaks in riddles as far as the other is concerned.

A chasm exists between the world of academia and the sciences and that of the everyday person in the street. And as with all worlds of such different ‘atmospheres’, there needs to be a process of acclimatisation when travelling between one and the other.

In the context of Socialising the Genome (and my Living The Dream project) it is the conversational ‘syntax’ – the framing, structure, language and phrasing of these arguments – that needs to ‘acclimatise’ to the atmosphere of everyday needs and desires and the language they speak.

The highly tuned language, intense qualification and proofs of the scientists and academics need to ‘decompress’ on the way up into the ‘real world’ – otherwise they will suffer a bout of the communication ‘bends’ – where they either over compensate and try to hard – become too ‘matey’; the NBF of the person in the street… : ) : )

Or they simply come across like a geek at a fancy dress party – awkward, uncomfortable and so wrong on so many counts.

Putting deep science and academic concepts and truths through a ‘decompression and acclimatisation’ process can of course be undertaken as a one off – but realistically, if our ambition in this instance is to ‘socialise’ the conversation, we have to assume a fluid and escalating dialogue of increasing and expanding value and reach – and for that to happen we realised that we needed to keep the findings, revelations and insights of the academics and scientists constantly ‘in flow’; moving seamlessly and effortlessly between one world and the other: elastic and evolving.

To achieve this they need to be ‘sensitive’ of, keep pace with and be true to the everyday shifts and nuances in the behaviours, attitudes and language of the people whose existence they seek to improve. To be resilient and meaningful they must remain ‘relevant’ at all times.

(There is little point in deep diving for a populist answer only to find that on surfacing with one 2 years later, the question has changed. Herein lurks the danger of the academic lag.)

So, in the process of designing the methodology that would facilitate this we found ourselves with two acute questions to answer:

How do we create an offset strategy for the academic lag – one that allows the worlds of academia and the deep sciences to remain ‘present’ – to exist both in the accelerated and socialised Now while still mining in splendid isolation?

How do we design a ‘decompression and acclimatisation’ process that enables a smarter simpler flow of ideas and findings – a ‘conversation’ or dialogue – between one world and the other?

CUE ADVERTISING JAG.

To reap the ultimate rewards that the advances in Genomic science offer us, the screening and storing our DNA as would have to become an everyday part of our health profile: it would have to become second nature to every one of us: a common place behaviour: something that we do without ‘thinking’.

But we’re a long way from a chirpy chat along the lines of:

‘hey Trish. Sorry. Can we say 7.30ish now? Running a bit late at the DNA screening clinic – mines a large glass of DWW! ; ) Jax xxx’

Genomic science tends to only enter our conversation either because we are forced to engage with it or by an accident of revelation.

Even when the more moderated conversations do occur they can quickly tip into ethical minefields around data storage and security, commercial abuses by insurance companies and self interested corporates, elitist tiers and eugenics, socio cultural stratification and the Police Database. There issues around identity privacy and confidentiality are staggering in some of their complexities and contradictions.

The complexities of genomic science are simply not ‘everyday’, not everyone’s ‘cup of tea’ and are at best incomprehensible and at worst quickly controversial.

But Advertising & Communication people spend their whole life not only trying to decipher what someone’s ‘cup of tea’ might be but also how they might get them to drink more of it

The nature of the models and frameworks used by marketing communications specialists to mine and shape insights, propositions and narratives – the intensity, speed and use of both broad stroke universal consumer insight and atomic data modelling – is driven by the voracious desire in corporates to ‘keep up’ with the fluid and ever changing nature of consumer demand and desires. These models have grown ever more agile due to:

The direct impact of technology and the social networks across the value chains and markets of the big corporate consumer brands:

The age of data big bang: an ever-expanding viral surge of relentlessly dividing and multiplying data on every aspect and dimension of how we live, act, interact and transact.

It is in the intensity, approach and most importantly the creative storytelling aspect of this ‘jag’ of activity that we believe our off set strategy can be found.

ADVERTISING SCHMADVERTISING

One of the greatest tension points in the new methodology we have engineered in Socialising The Genome is the point at which advertising exclamation collides with academic exposition.

There are fundamental and quite combative points of difference between the worlds of the Sciences & Medicine and the Humanities & Arts – in nature, methodology and application; and in their concepts of what constitutes integrity and substance (especially when the latter are of the populist persuader type – the advertising and marketing agencies and their kind).

Many wholly reason-based intellectuals and practitioners harbour a quite fixed (and many would say hugely justifiable) sense of distrust in what they regard as a moral and intellectual vacuum in the marketing communications agencies, institutions and organisations that manipulate and leverage ‘emotion’ and a lazy populism for commercial gain.

To allow the conversation around something as precious and fragile as genomic science to be driven by base desires pumped up on the wisdom of the crowds with no form of enlightened filter or curation, might well be perceived as not only risky but also irresponsible.

“Fine, if you’re just pushing another million or so 6-bladed, swivel-hipped funky junky disposable plastic razors” but matters of this level of human importance are quite a different thing entirely.

Alternately, on the other side of the conversational fence, we have the champions of ‘everyday’ people, the populist movers, shakers, creators and commentators who celebrate them, their language, their culture, their leisure and their past-times, and who shape, shade and distribute the myriad simple pleasures that they enjoy and engage with. For these people, unless science, like technology, is wrapped up in a Brian Cox-like, ‘whoops that’s my Collider’ approachability or celebrity, they are quite disdainful or disinterested in what they see as arcane and impenetrable conversations. They see no point in a dialogue that seems circular and closed in its nature and not of any use to anyone without a PhD.

Their attitude broadly runs along the lines of:

“don’t care – all a bit to serious and arch for me – lighten up, get over yourself – short time living long time dead – if you cant take the banter we’re not listening – and while you’re at it, mine’s a highly-advertised pint of unexceptional lager please!”

BUT, in a balanced world and all things being even – somewhere between the two polarities lies an answer – midway between the extremities of emotional populism on the one side and high-minded rationalism on the other.

Neither one nor the other can develop the conversation by itself in isolation. Each needs the other to create a full and robust conversation that is both substantial and sociable.

In our particular instance, we needed to go on a journey from the clinical utility of the genome conversation as it is now – closed alienating isolating and impenetrable in large tracts – to a one more rooted in concepts of positive identity and improved existence – open inclusive socialised and empowering.

We realised that to do that we needed to decipher how we could use the tension that exists between the worlds of science and society to most positive effect – to facilitate and accelerate that journey.

MIND THE GAP

To be clear, the absence of accelerated improvement in our human existence through Genomic science is not an issue of supply. (There are a lot of brilliant minds moving the science forwards). This is an issue of demand.

While ‘everyday’ people continue to not understand the real and substantial benefits of that science, they will not demand its benefits as a standard and inextricable part of their everyday lives

Communicating the inspirational, revelatory and highly beneficial impact of embracing our DNA to the greatest number of people in their terms in their world is central to all of this because it will fuel and fire ‘demand’ for better.

TWAS EVER THUS

Demystifying and popularising rare knowledge of a scientific, political, economic or theological nature has always been a critical step in the march of human progress (whether the scientists, politicians, economists and the theologians like it or not).

‘Dumbing down’ as some elevated minds like to think of it is actually humanity’s way of smartening up. And inspiring and wild-firing everyday conversation is a vital lever in that smartening up.

So first things first: we needed to accept that the challenges to easy conversation are substantial – the impenetrable nature of the science; a very human, provincially minded fear of the unknown; the conflicted nature of our feeling towards ‘disease prediction’; a general fear of ‘science going too far & meddling with the cosmos; the primal compulsion to ‘move away from’ any form of human flaw (our own or anyone else’s); either in the form of disability or crippling disease; or those flaws as might potentially be revealed by DNA screening.

We need to accept that none of the ‘conversation’ generated so far has enabled us to move very far beyond our current audiences – and that we have so far failed to present a set of positives that outweigh the existing negatives.

Genomic science and the subject of DNA need to be lightly dealt with or presented in such a way as to find their way into pub banter framed and informed by a ‘did you see? Did you know?’ Intelligence Lite, fuelled by lifestyle magazines, Sunday supplements and the Discovery Channel.

And given that film is the most shared currency in the socially networked world, film needs to be the base currency of our highly socialised cultural economy.

So our key objectives for success were:

to create a methodology that enabled us to look up through the emotionally driven human and the everyday insight – not down through the rationally driven science and the clinical language

to develop and distribute the seeds of a new and scaled conversation through the power of shareable film.

CREATIVE ACTION RESEARCH

My work over the last year or so with Dr. Anna Middleton of the Sanger Institute focuses solely how we reconcile the perspectives of our two worlds to shape and scale the conversation around DNA and Genomic science to greater human benefit.

And it is in the circular and iterative nature of the interaction between her world – that of the Academic Lag – and mine – that of the Advertising Jag – that we believe will deliver the language and framing for and therefore the scale of conversation that we need to transform the way people see DNA in their lives.

With CAR, we have constructed a methodology where, even when in the midst of the deep dive nature of her qualitative ethical research process, Anna is able to utilize my and my collaborator’s ability to reframe, rephrase and represent science or research fact in more populist social storytelling terms and framings to play beck into and inform the more academic process she is undertaking.

CAR – TESTING THE EDGES OF CONVERSATION

CAR combines traditional qualitative research, rooted in group discussions and in depth interviews and discourse interpretation with quantitative research that introduces fresh creatively-framed seeds of Genome and DNA conversation into the social networks to provide a simple speedy test of whether those seeds have the ability to inspire and engage people in such a way that they might in turn share it amongst their own social network both real and virtual.

The method we have devised for creating the simple seeds of a new conversation revolves around taking an existing piece of knowledge or scientific fact and creating different types of ‘conversation’ or story telling around it.

We then use these seeds of conversation as foils and flash cards in both a quantitative socialised environment and the more in depth and metered qualitative research groups and in-depths.

To ensure that in the migration from science or clinical insight to creative idea we did and do not fall foul of confecting, manipulating, misrepresenting and ultimately distorting or twisting the knowledge or facts we are using, every creative idea has to be rooted in an insight ladder.

The Insight Ladder is a simple proprietary tool that I have developed for this project that aims to lock the more creatively framed seed of conversation to the scientific fact truth or insight that inspired it: a sort of plumb line of integrity that runs through each ‘conversation’.

QUALITATIVE RESEARCH

A number of traditional qualitative research group discussions and some in depths will begin to explore some of the everyday language and insights around genome science and DNA.

A dry Discussion Guide takes each participant in the qualitative groups from a condition of lowest point of knowledge – do you know what DNA is? – through a natural arc of expanding conversation – knowledge of DNA – benefits or not to the individual – its role in improved healthcare – moral and ethical issues around the science – data privacy and security – and at its most extreme – and ultimately, the nature of improved DNA and genome science on a thriving UK PLC as a mark of global leadership in the advancement of improved human existence through scientific and social enlightenment and application.

Once the open and freeform discussion has come to a close we will use some of the seed ideas that we have developed from existing insights to see how opening doors to the subject using more creative everyday storytelling potentially changes or alters people’s disposition, perception and appreciation of the subject.

QUANTITATIVE RESEARCH

Once the qualitative groups have been transcribed we will then select the most potent insights and creative storytelling and framings so that they may be turned into simple animated pieces of film storytelling.

We will use an online research tool to see which film inspires the most attention and why with a representative UK sample, as well as sharing them in the social networks to the same purpose.

Both actions will seek simple responses and opinions through both closed and open data capture.

Ultimately we are seeking one or two ideas with the potential to develop into a greater scale of everyday conversation using socially dynamic communications and advocacy strategies to wildfire those conversations.

BONFIRE OF THE HUMANITIES

The creative jag in CAR endeavours to act like a repeated finger tap in the centre of the academic ‘chest’ – a way of bringing the science into the moment, connecting it in visceral emotional and social terms to the everyday Now – an intense injection of populist framing and storytelling for those somewhat consumed in the Academic Lag.

In that way, the advertising Jag acts as a form of ‘Mindfulness’ for the scientist, academic and clinician deep-diving into the world of the genome – providing a ‘Look Up’ orientation strategy for them to use while potholing in the caves between what is know and unknown.

Therefore Creative Action Research aims to use a complimentary fusion of:

Academic Lag – Reason – utility, interrogation & measure – resilience – the individual

Advertising Jag – Emotion – identity, expression & impact – desire – the crowd

to scale the conversation and socialise the Genome.

CAR accepts that there is no simple black & white answer here. It will take time and the attentions of both the Laggers and the Jaggers to get to the scale of conversation this deserves and needs.

In some ways, as with our DNA, it might just prove that the things that unite us are greater than those that divide us.

In finding a way to socialise the Genome we might just find a way to both educate the populous and socialise academia. And perhaps that is not a bad thing at all.

In the meantime lets pop on our Bordieu T Shirt – and be a great destroyer of Either/Or.

#voom, voices & the murmurations of the twitterati

31 Tuesday Mar 2015

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#voom, A.I., beauty, Communications, desire, dynamic data, ecosystems, entrepreneurship, flocking, geolocation, mobile, murmurations, nature, Old Street, ornithology, phenomena, pitch to rich, recognition, Social, social brand, social mapping, Social Purpose, starlings, Twitterati, Virgin Media Business, voice

There’s something rather magical about the fluid shape shifting phenomena of social media.

And it has reached far beyond the slangy codified data dynamics and scale numbers thrown around Old Street hot desks of doing.

Dependent on the context and the lens through which you view them, there is something truly phenomenal in the surges swoops and sweeps of the numbers and the geophysics of how where and when they occur

Having just launched the Virgin #voom/Pitch to Rich campaign (not personally of course but as one of a very large team) I have started to view social phenomena through this lens and things are looking quite beautiful. And revelatory.

The staggering social reach and the dynamics of flocking in the social media networks around the campaign and some of the numbers being achieved (45.2 Million social media reach in 6 days-ish) has for me stretched far beyond the need for collective nouns.

(How the #voom/pitchtorich campaign reached this scale of impact is a much larger thing to consider. But the finger points to the spirit, mood, exceptional impact and revelatory nature of the Branson films Bruce Goodison of Sundog Pictures created from the various pieces of paper and email chains – supported by some leading media thinking and doing across a substantial number of interrelated and interdependent media channels, partners and audiences)

The wave of furious activity #voom/pitchtorich has inspired in the social networks bears a closer look. The irony is that the further back you stand the closer you can observe the ‘nature’ – the physical virtual dynamics – of its social phenomena.

Originating in a clumsy joke of mine about twitter and birds flocking – I slowly came to the quieter joke of murmurations of twitterati. I am always astonished and in awe of murmurations of starlings. There is an ‘otherness’ to them – as if they are in thrall to a different dimension of existence – to the magnetic turbulences and older forces at work in the world that remain otherwise unseen.

It is also incredible to think that we as humans get to observe them in ways they will never know from the white heat heart of their furious purpose.

Perhaps the same is true of ourselves in relation to our virtual otherness and the collective behaviours and actions in which our virtual selves participate.

I have always sensed that the shape shifting mass of a murmuration carries its own ‘voice’ within it; a relentlessly changing imprint of cadences, inflections; sharp punctuations and sublime emphasis – an ornithological oratory written across the sky.

It then occurred to me that if we mapped our social murmurations – by numbers and actions across time and space we could perhaps visualise our own greater voice carried within them.

For example if there was a social campaign that could be plotted not only by number of participants (flock) but by intensity (altitude) geolocation (topography) and time (horizon) – perhaps we could create animated murmurations of social phenomena.

If we could do that we could then perhaps study the patterns and nature of them in much the same way that we study sound waves and voice recognition patterns.

And perhaps with the wider ambition of attribution, we could begin to recognize traits and characteristics in each pattern that helps us to define the real voice at work and its source and integrity.

Just a thought that I would love to explore a little more.

Tech, Social networks and & the rise of Inconvenient Desire

19 Sunday Oct 2014

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21st Century Consumer, Adaptive Governance, Apple, Caring about what people care about, Communications, Consumer Activist, desire, ecosystems, Foxconn, Human Rights, Identity, Incandescent Identity, Institutional Investors, Labour Conflicts, NPS, reputation Studies, resilience, social networks, Supply Chains, technology, Value Chains

You’d be hard pushed to find a more powerful source of human incandescence than that of Desire.

Most humans once seized upon by a fierce Desire, (quenchable, drenchable or otherwise) would struggle to not glow like embers or light up like a Christmas Tree.

But equally, incandescence is a volatile and unstable thing in its base form. It is as likely to illuminate a life as it is to burn down a house, so must always be treated with the greatest caution and respect.

A powerful and singular Desire, initially so exquisitely turned out: seductive, rich, complex and compelling, can quickly lose its form, focus and potency, becoming fleeting, deceptive, destabilising, and in some ways almost manipulative – one moment all consuming, profound substantial and irresistible: a twisted echo or hollow memory the next, whispering in our ear.

It is one of the cruel polarities of life that Desire, especially when ignored, demeaned, spoiled or thwarted, can become a very destructive force – one of the most turbulent, psyche-ripping, heart-trouncing, confidence-destroying, life-diminishing experiences in our human condition.

We do not take it well! And it makes us act in irrational, random and unexpected ways.

So Desire. Powerful, yes; BUT its got form. Tricky. Volatile. Fluid. Uncontrollable. Fragile.

A singular Desire is of course not the only model. Desire has many forms, natures and universes. Not all Desire is so singular, egocentric, unfettered and prone to flip-flopping and flailing all over the place, at the drop of a rather existential hat. Some Desires are quiet; considered; evolving over expansive periods of time and frames of context. Others are a dynamic shifting mass: loose ecosystems of smaller desires, likes, preferences, needs and wants; splintered, fractured, fractual. A brilliant constellation with fluid and adaptive qualities.

But for now let’s concentrate on one very particular nature of Desire and the context in which it exists: that of human consumption and the systems and organisations that meet its rapacious and accelerating demands.

Desire in its 20th Century Consumer form was well served by multiple businesses and the brands they created. Most importantly the Desire was one dimensional: of a linear and modal kind. A singular Desire, in the form of an unmet consumer demand for a particular product or service, was either revealed or identified through intuition, experience, market research or in the absence of anything else, confected out of thin air in a marketing consumer insight department and then seeded in the mind of the unsuspecting consumer.

Once identified, every atom of the business was put in service to meet the needs of that one Desire. The whole operational infrastructure and systemic nature and capability of the brand and business was set into motion to against it. The sentiment and sensibility of every other person in the chain other than that of the Consumer – the font of all revenue opportunity – was set aside, ignored, or suppressed; viewed as at best, secondary, or at worst, irrelevant.

The Desires (and disappointments) of any individual or group dwelling in the Supply Chain that provided the material, resource, operational systems and manufacturing tools were also secondary – and someone else’s problem.

The Value Chains that developed around the Supply Chain to extract clear measures of additional value in every link in the chain, were focused wholly on controlling and securing in absolute terms the direct cost of resources (human and material), the executive overhead, operational running costs, the logistics of distribution and the indirect fixed contracting of supplier partners, especially when operating across multiple sites and geographies across myriad countries and cultures.

The ability to secure the base cost of delivering increasing value in every link of the chain was the way by which a company both improved its productivity and profitability. And it did it by controlling everything. Even the desires and the voices of those that worked within it.

The insular unconnected and disparate nature of the old world was highly convenient for those who wished to quash any form of desire that might destabilise that link in the chain’s ability to deliver itself at a projected and secured cost amenable to the larger commercial target and deliverable margin.

The very fact that these various sites and sources of production were localised, isolated and unconnected to every other stakeholder in the chain by anything other than their place in that chain meant that the desires of the workforce and the local communities in which they lived could be considered incidental. They remained for the most part invisible, unheard and often unmet. It is fairly telling that the managerial department allocated solely to ensuring and upholding the wellbeing of people required to populate and sustain any Value Chain were identified as a Support Activity in Value Chain models.

But those Desires cannot be ignored anymore. In the 21st century, the consumer’s Desire is not the only one that must be respected, elevated and pored over.

Technology and the social networks have unchained the value chain, giving voice and a podium to every Desire of every person (or stakeholder if you prefer) along the chain, Supply, Value or Otherwise. And they cannot be simply ignored anymore.

Now, Desire has got a smart phone, 6 email accounts, a facebook page, a twitter, instagram and youtube account. And Desire is getting busy.

Desires, individual and collective, in every corner of the globe are now connected. They’ve got access. They’ve got volume. And they are using the social networks to act with fierce purpose against brands and businesses they feel demonstrate an arrogant lack of respect for the human rights and dignities of their customers, employees, suppliers or partners. Once fired up, these consumer activists will harry and pursue the perpetrators regardless of emollient PR releases and promises – as the likes of Apple and Foxconn found out in no uncertain terms. These massed, noisy and high profile actions are now proven to have a direct impact on the measures of integrity held in high esteem by brands and businesses – NPS, The Reputation Study – and more importantly by the investors who fund their ambitions.

So the volatility, flux and turbulence of kaleidoscopic Desire is now at work in the world along very link of the Chain. And they are testing the resilience of those chains, and buffeting the previously tightly controlled and secured value and margin each link in the chain delivers. Adaptive governance must now include the ability to absorb the turbulence these points of social flux and volatility present.

In this way, the 21st Century world of accessible, affordable tech and the social networks they fuel are giving rise to a new chain – the Desire Chain – a value chain populated by individuals with dreams, expectations and rights as important and potent and ultimately as capable of creating value and growth as the old singular desire of the Consumer in the 20th Century.

So here’s to brands embracing a new chain model – the Desire Chain – one that is made incandescent and more resilient by respecting and elevating the desires of every stakeholder in its chain, to mutual benefit and a more secure future for all.

The essay upon which this blog is based, ‘The Value Chained Unchained‘, explores the nature and impact of technology and the social networks on the old Value Chain models and sets out the need for a new model based upon ever-evolving highly adaptive points of Mutual Desire and Shared Resilience.

The Value Chain Unchained by J Borra is to be published by Shared Value Chain Consultancy as part of a compendium of essays on Sustainable Value Chains. Editor: Michael D’heur

www.sharedvaluechain.com

Storytelling, the Circular Economy & uncovering the marks of desirable identity

17 Monday Mar 2014

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Authenticity, back to the future brand strategies, Bottle Refunds, Caring about what people care about, Coca Cola, desire, Identity, Integrity, Management Consultancies, Second Hand Stuff. The Profile Bottle., Social Strategy, storytelling, The Circular Economy, The Happiness Factory

A year of so ago someone at an unnamed Management Consultancy asked my opinion on why a very rigorous and robust case for a premium beer manufactured wholly on a circular economy model might fail to light a consumer’s fire.

All the ingredients for success were there. A more than decent liquid product with a little room for some tweaking. Simple reuse strategy of bottles, a clear distribution network to run a reverse logistics offering across; state of the art cleaning and preparation process of the used bottles; no loss or tainting of liquid content or loss of quality guaranteed.

Furthermore there had been clear segmentation to suggest that there was a well disposed audience waiting in the wings to consume an intelligent beverage as defined by an interest in purpose beers, smart production and the socialisation of exception and personal identity – the fun stuff like mass customization of the beer brand experience as pioneered by social network fuelled personalized label offerings. “I liked the beer so much they put my name on it”

The ultimate kicker was the maths. Wholly sound. Geared to grow. Great figures. Nice curve. Everything was sweet.

EXCEPT.

Some lunatic had taken the idea into a consumer research space and asked the average beer drinker what they thought; with no thought given to the story of the product and how it tied into the identity of the drinker.

Doh!

I know little, and increasingly less – but the one thing I have realized as a beer drinker and a watcher of consumers for some time is that once the base line need and accessibility issues are overcome and the financial bridge crossed:

I’m thirsty. I need a lift. There’s a bar. I have a fiver.

The last thing is the ‘lip smack moment in the 10 seconds before the order. What label on that shelf or pump head with all of its reserves of delivery, friendliness, cache and identity will hit the spot?

The matters of identity become elevated to near religious proportions especially in the realm of lager lager lager and the race to the middle (or bottom as some would frame the quality of industrial scale lager production and the brands they deliver).

To walk into a room with a load of drinkers and simply take them through the rational functional concept of circulating glassware and refilling, all backed up by a zero water strategy delivered through off setting simply isn’t going to do it.

There is no desire in the spreadsheet and rationality of a production line; even a circular one – only in what it promises, transports or delivers.

I’m feeling the beer and drinking the beer before I’m thinking the beer.

If it was real ale that would be different. If it was micro-brewery panache that would be compulsory. But not in this instance.

All I could do was to respond to the consultant with the simple question: where’s the storytelling? Where’s the everyday human insightful ‘it’ that every stakeholder can seize upon and unify around? from the brewer employee, to the bottle blower, the water strategist, the production engineer, the hop grower, the distribution partners and most importantly the drinker

Where I asked does the storytelling that draws from the circular truth of the product meet the circulating needs of and storytelling of the drinker’s identity?

If I am to drink from a recycled and reused bottle what am I to think of the bottle I hold and the beer that it carries. It’s not a smart beer. I don’t want a smart beer. I want a beer that’s ‘me’. Or a beer that ticks the badge box of the Me I’d like to be; and goes down nicely on the way to the heart of my repertoire.

So we explored a little more the idea of recycled and reused bottles and the storytelling of a ‘goes around comes’ around world.

For me, the reused bottle is etched into my psyche via the memory of the Coca-Cola bottles I used to see racked up by the side of the bars on the continent (Italy France & Spain were my direct experiences).

Their surfaces mottled pitted and misted by thousands of the tiniest scuffs, scratches and scrapes, these bottles merrily wended their way back to the bottler to be washed and refilled and resold to me and the myriad millions of others who happily consumed from them again and again.

Those bottles with their multiple rewards experience – anticipation, grasp of the bottle, the glass to the lips, the taste, the finish and the return and rewards in the shape of a deposit refund pricing system. These were complete little eco systems of joy.

(I still believe to this day that the Happiness Factory traded touching millions of hearts for touching billions of lips in their transition away from glass to the can and PET or now PLA varieties of packaging. Nothing says summer in the heart like grasping the profile bottle. If Coca Cola ever wanted to take a trip back to the future, re engage in what made them great and differentiate themselves once more they could do worse than figure out the circular logistics and shift everything back to glass. Full Stop.)

I digress. So the marking of multiple life cycles like those on those bottles is a rich texture of story telling. And sets the bottles out as something with an innate integrity of multiple existences.

This is something that we already value as human beings. We consciously or subconsciously rate and measure people by the marks life leaves behind and the marks they choose to make on themselves. The marks they carry on the outside are testament to the lives they have lived and the richness of experience therefore that may reside on the inside.

A beer that travels in such a receptacle might be viewed as a richer brew much like the human being with the abstract unexplained scar, the post operative welt, the skateboard injury, the tattoo, the tribal motif.

SO if I were to have to go into a room tomorrow and set out the story telling of a beer founded on a goes around comes around circular production system I would probably tell it thus:

A real beer comes in a bottle that’s lived a little.

It starts to tell me a story into which I the drinker am to be inextricable woven.

But more importantly it compels you the brewer to create a better product: to fill that bottle with a liquid that is defining in some way – differentiated – not a homogenous wash but a picante brew. With some spice and edge. Disquieting and memorable – but ultimately that shines some light on a grey day.

The circular compound nature of the bottle that’s lived a little also compels you to write a more interesting social nature and behaviour into the fabric of it – and to build a ‘reward’ in at every round.

Perhaps there is a trademark mark that is applied every time it goes through. Perhaps there is a diary of life for the bottle – of the lips and lives it has touched.

Crass or unpleasant to some – but to those towards the edges, looking for something with more chutzpah; perhaps a more desirable story.

So scar my glass with a promise that reaches beyond peddling same old same old. Set the spirit and authentic product truth of the product at the heart of the story: a story that elevates the fundamental brilliance of a wholly circular concept in bottled beer.

Then I might be inclined to take up that beer and tattoo it on my heart.

For a while at least.

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