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Living The Dream?! sustainable living & a Great British conversation just begging to be had.

19 Thursday Mar 2015

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Austin Powers, Banter, brands, Castles, Cats Cradle, China Dream, Climate Change, Constituencies of Action, Consumerism, Dreams, Emerged Economies, faith, great British conversation, Identity, John Stuart Mill, JUCCCE, Lighter Living, love, M&S, Pay Day Loans, Peggy Liu, Pork Scracthings, Prosecco, Reimagining Prosperity, Smarter Living, Stenna Stairlifts, sustainable living, Transforming Desire, UK Dream

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Funny how some phrases just fall in to your lap. Funny how some just stick. Living the Dream is just such a phrase – a gift horse that was staring me in the mouth.

In the space of two days I had the polarities of Great British aspiration and disappointment writ simple and large on my storytelling wall. Our Great British M&S-stylie Prosecco & Pistachio lifestyle and its poor PaydayLoan & Pork-scratching cousin came gift-wrapped in one exquisitely simple phrase.

In a West London brasserie bar sat a woman, fashionably turned out, the odd fancy shopping bag at her killer-heeled feet, a glass of bubbles in front of her, txting furiously on her i-phone 6. Her friend appeared suddenly, looking a little bedraggled, but on seeing her shiny friend she brightly chirped,’ living the dream babes…look at you…bubbles and everything…’

And within days of the upbeat version wafting in front of me, its poor cousin appeared in North London, just beyond N1. I see a bloke, obviously far from rolling in it: a bag of DIY stuff in one hand, one child in the buggy, the other mid tantrum, on the phone to his partner/girlfriend/wife/babymamma. She is patently giving him an earful. Cue a friend of his walking past on the other side of the street who shouts ‘ Oi Tommy..Living the Dream then mate!?’. The beer-battered sarcasm of this banter simply inspired a meek self-deprecating shrug in the bedraggled bloke on the mobile. True.

As a phrase Living the Dream does what every great tenet, mantra or philosophy of any authenticity and substance should do – it easily and effortlessly embraces every extremity, turbulence, nuance, depth and not so subtle shade of the thing it seeks to define or describe – in this case the quality of life the person is leading at that very moment the phrase is deployed.

It allows enormous complexity to sit just behind it, knowingly, without ever having to say it. The back-stories of these two people were plain to see without having to set them out.

This was the power of the phrase for me.

To be fair I had been searching for one to wrap up a very UK ‘dream of better’ for a while.

We had searched for a conversation starter around a more sustainable lifestyle – one that started in the real everyday world.

In 2013 we ran 4 pilot workshops in London for the UK Dream project to that end – to find a more populist, scalable conversation to inspire a more enduring model of prosperity: a thriving vibrant life open to all, underwritten with sustainable truths.

We needed a new narrative: a new lexicon of better for people to use in their everyday lives. The old narrative was simply not working. Sustainability people speaking to themselves: impenetrable, arcane, complex, off-putting.

For most people the end of the month comes before the end of the world. They are more concerned with making ends meet than with how they might meet their end in some post-apocalyptic climate-induced catastrophe. The old narratives, rooted as they are in the activist roots of environmentalism simply do not chime with your average Joe and Jane.

So we had a chasm to cross. We needed a simple and very UK-centric or British hook that allowed us to start with simple everyday human-sized truths – What keeps you up at night? What gets you out of bed in the morning? What does good look like from where you’re standing?

In a search for this new narrative, we had already applied the 7 stage Dream-In-A-Box methodology (well, three of them at least) to try and shape what better might look like and scaling the everyday conversation around it.

We got as diverse a group of individuals as possible into a room to play with, pull down, interrogate and explore the traits, dimensions, idioms and aspirations of a prosperous life underwritten by sustainable truths. And we did it by first banishing the language of the circular economy, up-cycling, collaborative consumption (a co-created art installation project by 17th Century British poets surely) stewardship, materiality, EP&L, Net Positive and every other phrase on the trending circuit.

The most interesting and charming conversations were sparked around the old arts of thrift – smart shrewd living skills. A form of street smarts for aspirational living. people who know know…

The idea of Lighter Living. Lightening the burden on oneself (bills, cost, beyond ones means) and on the world in which we endeavour to thrive offered an overarching narrative hook that felt aspirational; breezy; cool.

So UK Dream identified Smarter lighter living represented a good beginning – positive – something one feels before one thinks it.

But we still had the tricky D word. Left to its own devices, Dream is a very divisive word, regardless of how you underwrite it; especially in Britain. On the up side everyone likes a dreamy something – we are happy to have the dream job, the dream holiday. But these are specific uses of the word that define a clear and tangible set of benefits and experiences.

Use the D word on a more rarified cultural and nationalistic level and the long shadow of John Stuart Mill enters the room at the faintest whisper of the word.

Dreams. A tyranny of pasteurized living. The death of individuality. An opiate under whose suffocating crop invention withers and spirit is anaesthetised. Dreams: the heartland of the indolent and fearful. The sharp corners and friction of individuality are what keep us alive. Not buttered populist platitudes for us to get fat on.

For the UK audience, Dream just invites the cynic and the heckler to rip it up; test its edges, even when you try and put it in a box.

Hence my search for the phrase that delivered the idea of a dream of better as part of life in the here-and-now; as measured in clear and tangible terms – a phrase that could happily ladder up or down; for better or worse; good or bad; funny or sad.

Cue Living The Dream?!

As soon as we place the ‘Living the Dream?!’ question at the top of our conversational ladder everything shifts – and becomes more human.

It allows us to engage with really simple scenarios to begin with – what keeps you up at night? the ‘mares big and small of every day life – What gets you out of bed in the morning? the dreamy stuff that makes life worth living.

This simple two pillar approach can be used to inspire conversations around identity, fashion, lifestyle, living, food & drink, education, energy, finances, technology, travel & transport, leisure & entertainment, white goods, furniture – anything. Easy conversational doors into complex nuanced stories.

It also means that we can reframe conversations that interweave multiple dimensions (usually only looked at or explored as single threads) and explore them as we find them – as slightly more chaotic jumbled buckets of conversation.

For example:

Love & Shopping

The old intrinsic nature of love and how we demonstrated it – through nurture, provision, protection, empowerment, support and belonging – has been hijacked by brands trying to inveigle their way into a lead position on our purse. We are more likely to make an active demonstration of love through a commercial transaction than we are through a personal one. The extrinsic demonstrable nature of the neu-love we now practice is making us live beyond our means.

So we find ourselves living in a culture that celebrates Saturday shopping in Westfield as an act of bonding and love. Families share in the pursuit of living the dream; even if it just loading love on a credit card for later. Every demonstration of love seems to come with a bar code: DISCUSS.

Faith & Banter

Faith has become more than just the repose of religion – faith and leaps of it are required in every corner: humanists take the leap of faith in humanity and its ability to prevail. Philosophers cross the chasm of the ontological between universals and particulars. Artists relentlessly leap from humanities to science to metaphysics to the primal with an absolute faith in the eventual ascension of something sublime. Even in brittle science, in the absence of an M Theory waiting to be revealed, they undertake a leap of faith of their own every day between the two quantum truths without a bridge to join them.

But in the UK, if you get too serious, watch your language, lighten up and Get over yourself. This is the nation of ‘taking the piss’, heckling, ribbing and anarchic banter. How does something so serious play out in a culture where to be serious is to be dangerous. DISCUSS.

Castles & Cat’s Cradle

Every man is an island and every Englishman’s home is his castle. Well, ‘ish’. Given the level of Great British personal debt, mortgage rates, the ascendence of the pay day loans, just to keep the ‘castle’ from falling down, the old securities of a fixed and stable life are fast disappearing. And as the castle walls shrink or crumble, splendid isolation gives way to dynamic connection and collaboration. We are stitching ourselves back together again in myriad different ways, finding new ties that bind. If 2008 smashed the family china and pulled down the gazebo and the politicians are fracking society who’s got the UHU?

In the gaps and cracks they leave behind new opportunities and alliances form. Run down regions and communities are regenerated. people find new purpose. Can a new more enlighted aspiration for a more enduring life rise with the cultural phoenix? DISCUSS

Wellness in an highly emerged society.

In exploring the Living The Dream conversation, we also realised that culturally, socially and systemically, the UK is so emerged it’s submerged. Simple and very meaningful topics so easily and directly dealt with in other cultures are in ours hidden inside a complex and codified landscape. Triggering conversations around these topics is a minefield: an assault course of social gaffes, trip wires, trap doors, raspberries and silences. So achieving just the right lightness of touch and integrity is critical.

The conversation around wellness and wellbeing is just such a conversation. It is not in the direct line of conversational fire. We speak indirectly of these things, usually as part of a different conversational thread. We are more likely to fall upon the topic of well-being through jokes about Stenna stairlifts, incontinence pants, supersize mother in laws, smoking in bed and Austin Power’s teeth than we are directly with a straight face.

Wellness is a supermarket trend supported by chemist brands – it is NOT a stitched in part of the great british psyche just yet. But we are getting there in our own sweet time.

This is very different to the China Dream where its emerging economy status means that health & well-being are absolutely central to the idea of what better looks like. A conversation that begins and ends with the need for something drastic to happen around air, water, food integrity and diet and their role in building a more resilient and dynamic society.

All in all, Living The Dream?! (for now at least) creates a simple conversational foundation for a bigger conversation around what good looks like and how we might get there individually, communally and collectively. Apply simple rules of smarter, lighter living at the heart of it and perhaps we might move the dial from over indexing on what keeps us up at night and start peaking again on what gets us out of bed in the morning!

All we need now is the right partners to scale the right conversation and start asking the right questions of the right people.

So any platform or brand looking for a purpose in the UK – looking for a conversation to fuel, inspire, support and celebrate – come on down. We have the beginnings of something good.

FOOTNOTES

LivingTheDream is planning to undertake 10 workshops across the UK in 2015 – simply to start asking the right questions of the right people; of what better might look like for them – in their language, in their words and from where they are standing. The curated outcomes will then be shared with the constituencies of action – local communities, councils, faith leaders, collectives, interested parties, brands, institutions and organisations – to adopt, reflect and act upon to start making better a reality.

Living The Dream & the art of smarter, lighter living is an organically developing theme rooted in the original Dream in A Box UK Dream project workshops and part of a wider DreamInABox initiative which includes the founding China Dream movement run in China through NGO JUCCCE and spearheaded by the inimitable Peggy Liu; inspiration and co-founder of all things DiaB.

Top Tips for Carbon Dating & the life and times of a clean energy provider.

12 Monday Jan 2015

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Caring about what people care about, Clean Renewables, Coal, Dating, Double dating, Ethical Business, First Dates, Flings, Flirting, Gas, GE, Identity, Integrity, Jeremy Clarkson, Life Long Friendships, Long Term relationships, Love Ins, Nostalgia, Oil, Old Mates, One Night Stands, Sentimentality, Small Businesses, Sustainable Brands '14, Ties that Bind, word of mouth

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The populist conversation around creating a clean energy love in seems to be going nowhere about as fast as Jeremy Clarkson in an oil-burning, coal-fired, gas-expanded super-car through a village of impoverished 3rd Worlders living on scorched earth!

So anyone out there in the world trying start a conversation with the unenlightened everyday someone around the idea of embracing clean renewable energy can be in for a cold start.

So which reframe might help us get people to more easily consider moving from a short term promiscuous ‘lowest price who cares?’ transactional relationship to a long term committed ‘that price I care’ value based relationship.

Reason? Glamour? EQ? IQ? Finding the hook can be tricky. So lets try looking at the problem through the everyday human condition – one that everyone can relate to.

The first time you meet a dyed in the wool cheap coal and oil energy user with a shiny new clean energy package you could say it is a little like a First Date.

So lets start there.

As with all dates, especially first ones, you need to be clear about your objective going in, as this defines the rules of engagement.

Do you just want a few dates? Or would you like a long term relationship with them?

If its a just a few dates, some passion and then goodbye; go in fast and furious. Thick skinned. Impervious. Immutable.

If it’s the long term relationship you want. That’s a different thing entirely.

That demands a more intuitive approach. Sensitivity. Respect.. Awareness.

So, when approaching a traditional coal, oil or gas burning energy consumer for the first time, here are a few tips and watch-outs to help shape a better first impression and relationship.

First Dates

1. Don’t assume that turning up bright eyed and bushy tailed with a shiny new something will get you straight to First Base.

Appearing with a clean renewable energy package will NOT immediately have them springing to click on the ‘change of provider’ PDF.

Putting aside old familiar and trusted things – however toxic they may be in reason – is not a given. Sentimentality and attachment are very strong emotions in the human condition.

2. Don’t assume that Reason aces everything.

Not everyone sees things reasonably: usually they will be quite the opposite – viewing life through a very human and subjective eye.

So Pointing out the deepest most destructive failings and flaws of their current energy choice may not only make them highly defensive of the choice they have made but also of themselves for making it.

Example: When you first meet a very old and good friend of your new crush, only to find that they’re truly awful: some recidivist throw back to a 1970s British sitcom with all the chauvinist, misogynist, racist paraphernalia that goes with it; you can do one of two things:

Either call out their dreadful-ness as loudly as possible, pointing out and highlighting every flaw, to then flounce off muttering phrases such as ‘How can you put up with that &*$%”

Or you can sit back, observe the relationship; assess it: for the depth of its feeling, and the integrity of its bond. This allows you to decide whether the presence of the friend is immutable and in turn a corollary to as yet unseen things to come in your crush; traits or behaviours that you have simply not registered through your lusty mists.

3. Be prepared for Double Daters.

Most people are unlikely to put all of their energy eggs in one clean renewable basket straight away. They will probably switch backwards and forwards or leave the big stuff as it is and just flirt with a clean and serene energy lifestyle to warm themselves up and test the edges of it. In that way the average Jane and Joe is not dissimilar to the average energy monolith. Just like GEs diversified energy portfolio – which unsurprisingly contains the smoky old faithfuls.

4. Get someone to put in a good word for you.

With most successful dates, the battle is one before it is fought. Someone ‘bigging you up’ prior the actual meeting can work wonders.It is also a way of utilising the grapevine that will be buzzing whether you like it or not. The odd whisper and aside and some furious txt-ing and calling will have already happened on the side between the two parties friends and acquaintances way before you get to the bar/restaurant/club/room.

Small businesses are always looking for smart wins in the efficiency and economies department. And they have a far closer eye on the way the business runs itself and makes money. Target the Owner Managers businesses, deliver for them and they’ll be singing your praises in the pub in a flash in very everyday and human sized terms.

So lets have a run at that and see if it enlightens the moment and sets us up for success or failure. And if that doesn’t work we’re just going to keep trying others. because we need to. So all ideas gratefully received.

Answers on a postcard.

NOTE This blog was inspired by a chat at Sustainable Brands London’14 with some super bright clean energy people around the topic of rewriting the narrative of the whole carbon issue – which to be frank currently reads like a Wet Wednesday, when it should come across like a Sunny Saturday.

Complexity, simplicity & the craft of resilient brand story making

30 Sunday Nov 2014

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Adaptive Governance, brand futures, Brand Identities, Brand people, brand Stories, Complexity, Corporate PR, Economies & Efficiencies, Identity, rare air, resilience, Rigour, Risk Mitigation, Shared Value, Simplicity, social brand, Story Ladders & Arcs, Substance, Sustainability, Ugly face of Beauty, Unilever

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The story goes that in a recent conversation with a large multinational client, yet again, at the mention of the S word, the brand people did everything from polite wincing to effectively spitting their coffee across the room.

Now to be fair, it was mentioned not in splendid isolation, elevated as some false god, the hero of the day, but in context to Shared Value and Social Brand, seen as a set of three pillars on which to build a more resilient, inclusive and adaptive Brand Story.

So, no Sustainable evangelism: just an eye to rigour and a wish to build something of substance; built to absorb whatever turbulence and volatility our fluid and accelerating world might throw at it without losing its shape.

Even though there is no intention to use the S word in the everyday brand world, we do have to use the S word in some rooms and in some circumstances – and hope that the brand people will not respond like someone just broke wind in the halls of the Brand Almighty.

Because, whether brand people like it (or understand it) or not, currently Sustainability is the corporate, operational and consulting nom de jour to describe a set of operational, systemic and social actions, processes and behaviours which deliver positive impacts, economies and efficiencies which in turn create enormous sources of value.

They construct the proofs of quality and responsibility that any self respecting brand story should leap to embrace.

It’s these very actions that will keep a brand still punting its wares long into the future.

They are what underwrite a brand’s ability to exist with integrity and confidence in a world of heavy and public scrutiny.

The scrutiny is not something to be ignored – the turbulence and volatility generated by the average angry consumer or activist is a sight to behold.

The problem for the average brand person still is the language that comes with these initiatives and actions.

For example, I don’t think the idea of creating a Sustainable Living Plan is going to have anyone in the pub punching the air, popping on some ‘lippy’, kicking up their heels and rushing into the street to evangelise to the kids at the bus stop drinking offer-price WKD.

Unliever have done extraordinary things to move the sustainability agenda forwards and the courage of the Exec and their leading light is both staggering and audacious.

But the Sustainability community is still speaking in tongues as far as most people’s grannie is concerned.

The complexity of detail and systemic language – what the engineers and scientists might call the language of sustainability truths – is not exactly the kind that makes for a breezy chat with a mate over some Big D nuts and a pint of lager top.

So a huge amount of every day people powered interpretation is needed. But it must be based upon the full picture, which means we have to dive into the choppy seas of complexity before we can possibly pop up the other side, gasping for breath sporting a stupendous thong of Simplicity ready for the brand beach.

Just setting Sustainability aside as ‘inappropriate’ or ‘irrelevant’ is at best lazy and at worst just cowardice.

When considering what makes a resilient brand story, we can’t honestly say that it’s ever acceptable to just shelve all of this stuff because we don’t like the way it speaks.

If we remove, ignore or ‘duck’ anything to do with S word, the danger is that we remove the need to account for its value at all in the architecture and truths of the brand story.

For my own part, I have stated very clearly that I never want to hear S language used in everyday parlance – especially that designed to try and convince any normal human being to embrace a more enduring lifestyle.

But it must be woven into the foundational layers of the story we tell them; or we’re just spoofing the conversation.

The Brand Story must capture the value the operational and systemic innovations and improvements the Sustainability initiatives create.

So were to start? At the bottom is as good a place as any.

Every story of any substance and meaning has a ladder of detail, information, meaning and context: actors and agents woven together with threads of insight and converging lines of circumstance, action, feeling and consequence.

The bottom rung creates the dense, immutable foundation of the story, the top rung its clearest and most uncluttered vantage point.

That most people tend to read from the vantage point of the top rung isn’t a reason to bin the rest of them though.

If you did, the ladder would weaken and eventually fall apart. It would also prove impossible to climb.

We’ve all read a story where we become aware at some point of the absence of some of the lower rungs – the character feels a little ‘thin’, some of the detail feels over stated or under represented: the story loses energy at some points: it is confused or its reasoning fails or falters, or simply that the narrative thread runs out of steam.

The Complexity invested in those bottom rungs is what allows the top rung to remain both so strong and so effortlessly simple.

We simply cannot get to the simple vantage point of the top rung without them.

Setting aside all the slightly uncomfortable detail and complexity of the sustainable world when considering writing our shiny brand story is simply foolish.

So my issue with the brand people (whom I understand entirely, as I am one myself) is not with their dislike of anything that cannot be said in a simple everyday language.

My concern is this: in their rush to remove any explicit trace of strategic and systemic Sustainability thinking & doing and its accompanying language from their narrative world, they inadvertently remove the need to account for any of it at all.

And that is bad.

Because in trying to shape a brand story, its truths, reasons to believe and its dynamic rhythm, everything must be considered. This is the juncture when the chinks in its armour, its weak points and its fragile links over time are exposed.

If you are supposedly building a resilient brand story that can account for them; that can reengineer the weak spots, inspire every stakeholder and innovate around the real differences, you need to uncover the ugly first.

A critical part of developing a more resilient brand story lies in rigorously interrogating the brand’s resilient nature – its systemic, cultural and social integrity, inclusiveness and adaptability.

Without this, simplicity is an illusion and potentially an expensive one.

While everything’s dandy in your brand world and there are no NGOs, competitors or horror of horrors, customer’s or consumers taking pot shots at you, you’re laughing.

Life is simple. Create great campaigns. Don’t sweat the ugly stuff. No ones interested.

Until they suddenly get interested.

Your supply chain messes up. A Labour Rights issue. Another dead orangutan. Your pre-packed beef meat lasagna turns out the be horse-shit.

Usually at this point, you call Corporate Affairs, drop off the file, and hope it’ll be OK in the end.

The one thing that the brand people seem not to have noticed is that they are in a rare position – and if they chose to plumb the complexity of all that ‘S’ stuff, they could create a far more resilient brand story and generate value for the business far far beyond the usual horizons of the CMO and Brand Director.

The gift: that they view the world through brand eyes and sensibilities. If they view the operational and systemic nature of the business through the same lens, they may well highlight a flaw in the model of the business that may not have occurred to anyone else – one that could cause expensive or irreparable damage to the brand.

There is an economic benefit to this: if you account for the sustainability truths and ambitions of the business that delivers the brand, you are far more likely to have spotted the trip wires.

Given that the reflex position currently seems to be “why would I invest brand budgets in making this stuff a priority when it isn’t for my consumer? – it is sometimes worth doing a quick sum for fun. Try assessing how much money a business or brand has invested in Corporate PR reactions hastily and expensively constructed to mitigate damage to reputation because they missed something that hindsight cruelly points to a quite glaringly obvious.

Two examples – Foxconn & Apple. Palm Oil & Dove.

If the architects of the both the Apple and the Dove brand stories had been compelled to include, scrutinize and account for every operational, systemic and social dimension of the brand, they would have realized that, in Apple’s case, Labour Abuses (however distant) don’t sit well on the consciences of the Millennials and Gen Xers you are inspiring to Go Create. Nothing dries up the creative juices faster than feeling that you are pouring them into a machine that sanctions labour tyrannies and tries to cover them up when they’re busted.

They would also have notices that The Real Beauty Campaign was carrying an ugly secret – that it takes a shed load of Palm oil to grease the wheels of the Ugly World of beauty. And that sadly all to often means depleting forests and dead orangutans. Nothing pretty about that. And if you’re spouting Real as your mantra, the first person to get real should really be you.

This is not to say that both companies haven’t made enormous amends and changed the operational world of sourcing both human labour and palm oil in the process.

The point is they could have saved themselves a lot of Corporate PR money if they had just lifted up a few inconvenient stones and rummaged under some complex bushes.

The Solution?

There are many solutions and methods to help and enable Brand People to shape a simple top rung brand story without simply shelving the detail.

In the process of developing an approach designed originally to simplify the complex world of the circular economy and used more recently on a project I am undertaking to socialize the Genome, I have created a simple laddering model.

The example shows how one can create a simple and everyday mantra to represent a deep and impenetrably complex topic – in this case the Circular Economy – in 4 simple steps from Complexity To Simplicity.

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It demonstrates that, as you climb the ladder, the simple use of human insight and a more creative strategic approach to populist territories and topics enables you to shift from the complexity of the Circular Economy towards a more general embracing life style framing in 4 simple steps.

Complexity. Insight. Territory. Simplicity

There is no reason why a model designed to mine and shape simple yet inclusive story telling from even the most complex subjects such as Sustainability and Genomic Science should and could not be applied to the average brand out there.

As the average consumer’s ability to scratch the shiny brand surface and plumb the depths of what happens beneath it increases, along with their ability to act against or delist at the click of button or the swipe of a touchscreen, its worth more than light consideration.

Be sure that your brand story isn’t pretending to be something it isn’t.

Hell hath no fury like a consumer scorned.

Tech, Social networks and & the rise of Inconvenient Desire

19 Sunday Oct 2014

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21st Century Consumer, Adaptive Governance, Apple, Caring about what people care about, Communications, Consumer Activist, desire, ecosystems, Foxconn, Human Rights, Identity, Incandescent Identity, Institutional Investors, Labour Conflicts, NPS, reputation Studies, resilience, social networks, Supply Chains, technology, Value Chains

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You’d be hard pushed to find a more powerful source of human incandescence than that of Desire.

Most humans once seized upon by a fierce Desire, (quenchable, drenchable or otherwise) would struggle to not glow like embers or light up like a Christmas Tree.

But equally, incandescence is a volatile and unstable thing in its base form. It is as likely to illuminate a life as it is to burn down a house, so must always be treated with the greatest caution and respect.

A powerful and singular Desire, initially so exquisitely turned out: seductive, rich, complex and compelling, can quickly lose its form, focus and potency, becoming fleeting, deceptive, destabilising, and in some ways almost manipulative – one moment all consuming, profound substantial and irresistible: a twisted echo or hollow memory the next, whispering in our ear.

It is one of the cruel polarities of life that Desire, especially when ignored, demeaned, spoiled or thwarted, can become a very destructive force –  one of the most turbulent, psyche-ripping, heart-trouncing, confidence-destroying, life-diminishing experiences in our human condition.

We do not take it well! And it makes us act in irrational, random and unexpected ways.

So Desire. Powerful, yes; BUT its got form. Tricky. Volatile. Fluid. Uncontrollable. Fragile.

A singular Desire is of course not the only model. Desire has many forms, natures and universes. Not all Desire is so singular, egocentric, unfettered and prone to flip-flopping and flailing all over the place, at the drop of a rather existential hat. Some Desires are quiet; considered; evolving over expansive periods of time and frames of context. Others are a dynamic shifting mass: loose ecosystems of smaller desires, likes, preferences, needs and wants; splintered, fractured, fractual. A brilliant constellation with fluid and adaptive qualities.

But for now let’s concentrate on one very particular nature of Desire and the context in which it exists: that of human consumption and the systems and organisations that meet its rapacious and accelerating demands.

Desire in its 20th Century Consumer form was well served by multiple businesses and the brands they created. Most importantly the Desire was one dimensional: of a linear and modal kind. A singular Desire, in the form of an unmet consumer demand for a particular product or service, was either revealed or identified through intuition, experience, market research or in the absence of anything else, confected out of thin air in a marketing consumer insight department and then seeded in the mind of the unsuspecting consumer.

Once identified, every atom of the business was put in service to meet the needs of that one Desire. The whole operational infrastructure and systemic nature and capability of the brand and business was set into motion to against it. The sentiment and sensibility of every other person in the chain other than that of the Consumer – the font of all revenue opportunity – was set aside, ignored, or suppressed; viewed as at best, secondary, or at worst, irrelevant.

The Desires (and disappointments) of any individual or group dwelling in the Supply Chain that provided the material, resource, operational systems and manufacturing tools were also secondary – and someone else’s problem.

The Value Chains that developed around the Supply Chain to extract clear measures of additional value in every link in the chain, were focused wholly on controlling and securing in absolute terms the direct cost of resources (human and material), the executive overhead, operational running costs, the logistics of distribution and the indirect fixed contracting of supplier partners, especially when operating across multiple sites and geographies across myriad countries and cultures.

The ability to secure the base cost of delivering increasing value in every link of the chain was the way by which a company both improved its productivity and profitability. And it did it by controlling everything. Even the desires and the voices of those that worked within it.

The insular unconnected and disparate nature of the old world was highly convenient for those who wished to quash any form of desire that might destabilise that link in the chain’s ability to deliver itself at a projected and secured cost amenable to the larger commercial target and deliverable margin.

The very fact that these various sites and sources of production were localised, isolated and unconnected to every other stakeholder in the chain by anything other than their place in that chain meant that the desires of the workforce and the local communities in which they lived could be considered incidental. They remained for the most part invisible, unheard and often unmet. It is fairly telling that the managerial department allocated solely to ensuring and upholding the wellbeing of people required to populate and sustain any Value Chain were identified as a Support Activity in Value Chain models.

But those Desires cannot be ignored anymore. In the 21st century, the consumer’s Desire is not the only one that must be respected, elevated and pored over.

Technology and the social networks have unchained the value chain, giving voice and a podium to every Desire of every person (or stakeholder if you prefer) along the chain, Supply, Value or Otherwise. And they cannot be simply ignored anymore.

Now, Desire has got a smart phone, 6 email accounts, a facebook page, a twitter, instagram and youtube account. And Desire is getting busy.

Desires, individual and collective, in every corner of the globe are now connected. They’ve got access. They’ve got volume. And they are using the social networks to act with fierce purpose against brands and businesses they feel demonstrate an arrogant lack of respect for the human rights and dignities of their customers, employees, suppliers or partners. Once fired up, these consumer activists will harry and pursue the perpetrators regardless of emollient PR releases and promises – as the likes of Apple and Foxconn found out in no uncertain terms. These massed, noisy and high profile actions are now proven to have a direct impact on the measures of integrity held in high esteem by brands and businesses – NPS, The Reputation Study – and more importantly by the investors who fund their ambitions.

So the volatility, flux and turbulence of kaleidoscopic Desire is now at work in the world along very link of the Chain. And they are testing the resilience of those chains, and buffeting the previously tightly controlled and secured value and margin each link in the chain delivers. Adaptive governance must now include the ability to absorb the turbulence these points of social flux and volatility present.

In this way, the 21st Century world of accessible, affordable tech and the social networks they fuel are giving rise to a new chain – the Desire Chain – a value chain populated by individuals with dreams, expectations and rights as important and potent and ultimately as capable of creating value and growth as the old singular desire of the Consumer in the 20th Century.

So here’s to brands embracing a new chain model – the Desire Chain – one that is made incandescent and more resilient by respecting and elevating the desires of every stakeholder in its chain, to mutual benefit and a more secure future for all.

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The essay upon which this blog is based, ‘The Value Chained Unchained‘, explores the nature and impact of technology and the social networks on the old Value Chain models and sets out the need for a new model based upon ever-evolving highly adaptive points of Mutual Desire and Shared Resilience.

The Value Chain Unchained by J Borra is to be published by Shared Value Chain Consultancy as part of a compendium of essays on Sustainable Value Chains. Editor: Michael D’heur

www.sharedvaluechain.com

Sustainable Human Existence, The D Word & Treading carefully

02 Saturday Aug 2014

Posted by Thin Air Factory in Uncategorized

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Brian Cox, cary Grant, China Dream, D Ream, Dream catchers, Dream In A Box, Freud, gramsci, Identity, John Stuart Mill, Loveboat, Mad magazine, Martin Luther King Jnr, Morpheus, Peggy Liu, Philosophy, Science, Sustainability, The Ancients, The Civil Rights Movement, Transforming Desire, Walt Disney, Yeats

Screen Shot 2014-08-03 at 00.05.59

Funny things dreams. Profound to some – sophistry to others.
So please mind your language!

I used the word Dream in a presentation once in the UK. Won’t be doing that again in a hurry any time soon: certainly not without a lot of qualification.
Let’s just say I had not realised how ‘spooked’ grown ups can get by a word.

Equally, it served to remind me that my own slap dash use of language and bumbling naivety could do with some heavy spanner work and a healthy dose of tuning fork.

To be fair the D word popped up in very particular circumstance – a discussion about a methodology called Dream In A Box.

The methodology endeavours to reuse and recycle old wisdoms, contemporary cultural signposting, local idioms and vernaculars to write a new narrative – to re-imagine prosperity, reframe sustainability and transform desire – the consuming kind particularly – to a more enduring and sustainable model; all this in pursuit of a more sustainable human existence.

The D word was chosen for its particular resonance with and reference to ‘the American Dream’ and the staining nature of its most recent variant on our beleaguered planet. Not that it was always thus.

The American Dream was one under which all men (and, sure, yup, women, and ok, eventually, if you’re going to push it, with a civil rights movement for example, Afro-Americans) were equal.

In the heady industry-rebuilding, economy-expanding (where waists would surely follow) post-war rush to create the perfect American thriving, surviving white-picket society, that dream took a few toxic turns, until finally, it eventually settled on the perfectly trimmed lawn of the idyllic all-consuming sub Urban lifestyle that we know and love.

Cue Cary Grant movies. Loveboat. Doris Day. And the chirpy satire of Mad Magazine.

It was a dream promising the consumer citizen infinite growth, financially, spiritually, socially and collectively; all merrily based upon an apparently infinite, fecund and plentiful pool of glorious ‘Godly’ resources; material human and physical.

The patently obvious and accelerating realisation of how wrong that immaculate assumption actually was aside, the feeling in the Dream In A Box camp was that the Dream bit of the phrase was reasonably off set by the In A Box bit.

The In A Box part of it made the following particular point: unless you can find a way of containing the otherwise intangible, lofty, unreachable and mildly frustrating dimensions of a Dream and make them real in ways that are meaningful and valuable to everyday people in the everyday thread of life, you are merely peddling opiates.

Even so, for some it smacked of an over simplified homogenous hideous social chimera. A one size fits all piece of social bullying or bluff that was fundamentally anti–social in its anti-individualist bent.

But this vehemence is not a feeling reserved exclusively for the more square cornered sustainable analysts, scientists, engineers underwriting the operational truths of supply and value chains everywhere.

Dreams generally enjoy a dynamic polarity in many people’s minds.

Dreams seem to inhabit a similar place to things like religious fervor, faith and Walt Disney for many of the reason and rationality junkies out there.
To the nay-sayers and doubters, the idea of having a dream (a phrase preferably spat out or sneered through) verges on criminal self delusion and puffery.

The intangible what if nature of them seems to fill them with some form of existential dread.

There is no place for dreams in a reasonable world, especially a scientific one and certainly no place for reason in dreams  – so what if Brian ‘Mine’s Hadron Collider’ Cox’s band was called D.Ream. Doesn’t mean he ascribes to them.

The reoccurring theme seems to be that Dreams, like faith, are dangerous things – dark instruments. Dreams obfuscate the real raw nature of our human existence and all of its incumbent challenges, puzzles and conundrums.

The realm of Morpheus is a confection that far from enlightening us is seen as one that diminishes us.

Its almost as if Dreams are flawed in some evolutionary way: rendering us incapable of basic human survival; stupefied by our hazy, twinkle-filled and fantastical view of the world.
A small rummage around the point counter point arguments of, on the one hand, the evolutionary benefits set out in Anttii Revonsuo’s Threat Simulation theory, and Flannagan’s concept of Evolutionary epiphenomena (dreams as a state that lacks any form of adaptive function) on the other clearly inform us that the evolutionary jury’s out on this one.

And the case for Dreams as a scientifically proven improver of our human condition is never helped in the eyes of the scientist by the presence of Dream Catchers and other juvenile voodoo bric a brac in the windows’ of student houses and hippy retreats.

Perhaps the most virulent critics spent one long night too many at college or university pretending to give a crap as the fragile teen sitting opposite them bleated their dream stories in some desperate effort to seem windswept, deep and interesting.

Equally the phrase ‘to follow one’s dreams’ doesn’t help, in that it implies a sheep-like loyalty: a subservience in service of something intangible beyond your control. And we know how rationalists like a smidgen of control. 

Whatever it is that causes the anger and disdain; it is a powerful and quite corrosive emotion.

But, for the Dream believers, Dreams are a way of allowing people to transcend the bleak sharp cornered truths of what is and embrace the brighter potential of what could be. Dreams allow us to rise above the deterministic absolutes of any given situation and envision something better.

Martin Luther King had a dream that succeeded in helping to shift millions of black Americans from a position of sub human species needing to know its place to a powerful ethnic constituency in search of a spiritual homeland and tangible human rights and respect.
I doubt even the fiercest doubters could ridicule or set aside the power of that dream to change lives and human existence for the better in some shape or form.
There is a sense that, in the USA of the 1960s, the political power elites, intellectual tribes, state collectives, regional advocates and community activists all jostling for position on either side of the colour divide would never have convened their mighty voices into that one immutable, immoveable and deafening roar without the focus of that Dream, voiced so eloquently and publicly.

But equally, John Stuart Mill found the idea of galvanising and socialising a nation through a singular collective idyll – an idea or dream of better – was at best childish and naïve and at worst an aggressive act of hubris and societal hegemony – a social tyranny.
He believed in the axiom that ‘man should judge everything in life based upon its ability to promote the greatest individual happiness’.
“the tyranny of the prevailing opinion and feeling is more formidable than many kinds of political oppression …leav[ing] fewer means of escape … and penetrat[ing] more deeply into the details of life. ”The “tendency of society to impose … its own ideas and practices as rules of conduct on those who dissent from them; to fetter the development, and if possible, prevent the formation of individuality, not in harmony with its ways”

There is a sense in this view that an individual Dream is fine while it is held safe and unsullied in the heart and the mind of an individual. It is a beautiful and highly personal wonder, broadly uncorrupted though perhaps a little influenced by the dreams of others.

(It is worth reminding ourselves that Martin Luther King Jnr. said ‘I have a dream…’; not ‘We have a Dream’. It was his; it just had the potential to move many others within it.)

It seems that while in its unadulterated individual state, that which is most emotionally proximal to its originator, a dream is widely lauded as the profound generator of poetry, music, art and literature.

Yeat’s Cloths of Gold directs the listener to ‘tread gently for you tread on my dreams’. They are presented as the purest, most precious things he has to offer the world.
Mamma Cass’s ‘California Dreaming’ protested a desire for a sunnier brighter life far removed from the cold emotionally bleak east of Fall and Atlantic swells. It is her dream and hers alone: just one that happened to be shared by a generation.

The problem it seems is that when mobilised, industrialised and socialised at scale, a dream becomes The Dream – the Mother of Suppression of the Individual in hot pursuit of the collective good. The Dream quickly becomes the destroyer of intelligent dissent and the brutal editor of different orthodoxies and philosophies that did not quite ‘fit’ ‘The Dream’. It becomes all that John Stuart Mill berated and warned of in his view of one dimensional models of collective happiness as some conjuring trick played on the masses.

Dreams also have an ill-judged and reoccurring tendency of turning up at the very heart of large orgiastic excursions into nationalistic and hubristic megalomania.
Dreams of Empire whether by Georgian and Victorian Britain, Imperial Japan, Fascist Italy or the German Third Reich always seem to bear out the truth of Mr Mill’s perception.

To use a singular Dream in this way is to squash the very diversity and healthy human tension the enables us to evolve as a species. Dreams are a recidivist and controlling mechanism that are worthy of deep suspicion.

The pollutant seems (as so often is the case) to be somewhat rooted in what man has done in the name of dreams; not in the condition of dreaming which in itself is a pretty confounding experience. They are after all an axial mechanism of our deepest mind.

Dreams at their most basic level are the powerhouse of our emotional computing.
They are the synaptic equivalent of taking the big data from every facet and corner of our existence and atomically mixing it up with the narrative skills of Lewis Carroll, Dickens, Spielberg and Plato.

Dreams are the super processor of individual human potential.

They are the transcendence mechanism in us – they are the ‘reach’ mechanism that compels us to perhaps stretch beyond what seems immediately possible or probable to test the edges of what could or might be.

Science clearly sets out the power of our sleeping computations in regards to cognitive ability and capacity.

But given their sleep hosted ‘madness’, flaky associations, the abstracted corollaries that exist within them and Freud’s rather particular take on them, it is easy to set Dreams aside as garish hyperemotional gibberish – or reinvent them as some twist of needy or proving self-identification and elevation.

Most people find the sharing of what one dreams an immature act of identity assertion; usually by those who feel there is little social or intellectual mystery or magic about them. Given that it is a habit that one usually hopes dies out with the arrival of slightly greater intellectual and spiritual surety, perhaps the mere sight of the word makes them run for the hills screaming.

There is a theory that dreams exist in the sleep-scapes of REM Rapid Eye Movement and NREM Non Rapid Eye Movement and do so with a very clear function.

It is believed that the process of sleep to encode and transfer data from the temporary memory store in the conscious mind accesses and activated in NREM sleep to the long term memory store in the subconscious mind accessed and activated in REM sleep – and the continual activation of this flow is what stimulates dreams. So in that way they are a robust and meaningful process of our body science and an enricher of our more adaptive cognition.

It is not just the science of the brain that frames the arguments and beliefs around dreams and their role.

Human history and the texts of the ancients are riddled with expansive philosophical treatise and frameworks. From the ancient Mesopotamians, Chinese, Upanishads, and Babylonians, to the Egyptians Greeks and Romans, the powerful nature of dreams have always held a deep and profound place in our collective social memory.

In some ways perhaps the truth of Dreams lies as with many things somewhere between the two; at the point at which these two distinct perspectives overlap and stitch together; neither being the predominant force but both represented as balanced and weighted in a perfect symmetry with each other. This duality might offer us a more productive way forwards.

Gramsci invites us to apply Pessimism of the Intellect and Optimism of the Will in all things. Perhaps this is the filter through which we should view Dreams and everything to do with them in regards to the ambition of transforming the more toxic desires of the average consumer.

Certainly in regards to the Dream word being used as a way to frame the spiritual social and material vision of a more sustainable form of consumption, Gramsci’s invitation would help balance the two dimensions.
The pessimistic Intellect – the science – interrogating the truths of how we engineer and support these more sustainable lifestyles while the optimistic Spirit – the philosophical – compels a more transcendent human nature be applied at every opportunity – a higher human purpose that might take everyday humanity beyond the impenetrable science and just doing enough to scrape through.
This would liberate the word and the language around it to be both rooted in the deep science that will be required to reinvent our standard forms of consumption and yet elevated by the optimism of a collective human endeavour lived in real time in the real world.

And perhaps if we liberated the word – set it free from the shackles of an Either/Or model of determinative application we might find something richer and more human again in Dreams.

If perhaps we also recognised that in regards to visionary models of human consumption, Dreams can be nuanced, shaded and culturally meaningful even at a meta level.

In the Dream In A Box initiatives undertaken so far we already have 5 Shades of Dream – Emerging; Latent; Resurgent; Extant; Evolving – starting to reveal themselves in regards to formulating desirable and enduring lifestyles of consumption.

I am certain that more will present themselves before we are finished.

So here’s to those turbulent, intangible, flaky, studenty, inspirational, nation-shaping, scientist irritating things called Dreams.

If for nothing else they should be considered eminently remarkable purely on the basis that they can elicit so much passionate debate and discourse purely by their mention.

As long as each Dream is considered on its merit – not on some preconceived concept of what it does not fulfil, or on some etymological witch hunt dressed up as rigour and realism we’ll perhaps be fine. Until then…

As Stephen Tyler sang: ‘Dream On’

Frothy Identity & the dark art of ‘my name is…’

30 Monday Jun 2014

Posted by Thin Air Factory in Uncategorized

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Anakin, Anonymity, batman, Consumerism, Customer Life Time Value Modelling, Daniel Sturridge, Darth, Eminem, Frank Sinatra, Gotham, Hostages, Identity, Individuality, Infinite Growth, Personalised Interface, Punk, smart phones, Spaghetti Westerns, Starbucks, Sub, Super Dry Cappuccino, the American Dream, The Man With No name, tmblr

Image

“Skinny dry Triplefrappacrappercccinolattechiato for Julian”

What’s in a name? My ridiculous and highly needy coffee order for starters. This should be ridiculed in public. That I have managed to get myself to a three dimension coffee order indicates a pestilence of the spirit at work.

Skinny. (I wrestle with Cholesterol) Extra Shot. (I need more help in the morning these days) Super dry (I don’t like milk).

The source of this madness unsurprisingly rests in the heart of galloping consumption and endless retail growth. (And the ease with which my fragile ego can be manipulated!)

Quite simply, our ‘rapacious’ corporate friends have seized on a good thing – the socially levelling model of respecting individual particularity that lies at the heart of the American Dream – and turned it into First Name My Order strategy for Growth.

The long journey of the customer service model that began with starving penniless immigrants arriving on the Island under the frozen gaze of Liberty, nameless or without papers, ends with the coffee order leaving my lips in public in central London suffixed or prefixed with my first name.

The Dream has taken those immigrants from scratching scraps in the poor streets of Dublin, Palermo, Krakow and Juarez to applying a ‘let me tell you exactly how I want this sub sandwich’ selection system loudly directed with almost papal absolutism.

This is not exclusively the domain of 3rd and 4th generation immigrants in the US. We’re all at it.

“6 inch teriyaki sub with extra green peppers” says Daniel Sturridge (the British footballer) because he likes things ‘his way’.

With the help of our emollient, predatory NBBFs (New Best Brand Friends) now everyone can, as Frankie (that’s Sinatra, not Goes To Hollywood) sang in those golden years, “do it my way”.

If you want a triple-tofu-Chilli-cheese-string-dog in marmalade marinade, white sauce and whipped cream in a floury bap, you’ll find that it is your absolute human right.

You are not a faceless, nameless, choice-less drone any more.

You are majestic, singular, powerful: the text of you illuminated by every infinitesimal nuance of particularity you can cook up in one simple order.

The American Dream has delivered us a service culture that promises, hand on heart, that never ever again will you be told what to eat without some recourse to asserting your ‘identity’. And not just in ingredient or format choice.

The game raiser was in the appropriation and use of every customer’s first name ‘with a slightly creepy familiarity’ as part of the service process.

Direct Mail of the utter drivel variety was suddenly ‘ok’ as it sported our name on it, printed in ‘handwritten’ font.

Our mail pages wi-fi logins and every other device interface we have uses our own name to welcome us back. The existential labyrinth presented by the cautious expression Welcome back Julian (Not you?) should not be underestimated.

Not me? What do you mean ‘Not me?’ You know it’s me. I have given you secret-squirrel passwords, a saliva sample, three hairs off my head, some of the earth from under my first den in the garden of my youth and the DNA strand of my first pet. Surely you should know whether it’s me?

And to expand this interrogation, how would I know if ‘I’ was not me? What other clues are you giving me? Nope nothing.  Zip. Nix. Nada. Niente.

But for these NBBFs of mine it seems that as long as my name’s there, everything is OK. Which I suppose it is; Isn’t it?

Our first name is now used freely by everyone from call-centre staff, the man at the garage who I’ve never met before, strangers in Health Clubs and the shifting sands of receptionists at various dental clinics.

In fact the only person who seems reticent to use my first name in the world these days is me.

I am becoming rather protective of it. And getting a little ticked off that it gets demanded from me so often and used back at me so easily.

When I make my ridiculous coffee order and hear my name tabbed on the end I feel as if I have been quietly mugged.

I am starting to see where the sublime logic of the nom de plume, nom de guerre and alter ego.

‘My name is… my name is… my name is… Slim Shady’ sang Eminem…AKA Marshall Mathers. Smart move. At least he can amuse himself with three names to draw down on at the coffee shop. I don’t see Batman with this problem. Though seeing him turn up at a rather self-conscious Gotham Coffee shop, ordering a Chai Latte and being asked ‘What’s your name?’ would help me to begin to navigate the age of absurdity I feel we have now entered. Batman? Or Bruce. You decide.

Perhaps it’s not just me. Perhaps we are all quietly plotting for when our ‘Anakin’ will turn. When the burgeoning malevolence and negative feelings towards people we don’t know from Adam using our first name willy-nilly, will prompt our ‘Darth’ to answer the question  ‘Welcome Back Anakin (Not You?) with a sharp swipe of a light sabre and a dash of keyboard-melting force.

The liberal use of your first name by every brand and business you even glance at is actually doing the opposite of its original intention. At the outset all of this was to empower the individual – to give the customer a sense of being more than just a consuming machine who was expected to turn up at the supermarket in their 343 instalments-station wagon, fill their trolley with 1/3rd Unilever 1/3rd P&G and with the last third a shared cornucopia of Nestle, Coca Cola, Kellogg’s and Kraft consumables.

But as the consumption grew and the giants who purveyed the products that fuelled that consumtion also grew, the people felt further and further away from the things that secured them – the old touchstones of shops, bars and diners where people knew your name.

As the shopping malls got bigger and the diners got franchised. As the towns splintered and the cities and ‘burbs bloated, people stopped knowing anyone’s name. They barely looked them in the face.

The odd island of camaraderie appeared – between till 3 and till 4 and that nice man at the newsagents. But mostly accelerating faceless consumption ruled.

Cheers, the Boston bar based sit com was a master-class in reassurance television. And its theme tune summed up the age. We like places that know our name. It stops everything feeling so bleak on a wet Wednesday in mid February having just returned from said superMall.

It took a little time to realize that the more faceless the sale the more important it was to make someone feel like they were really important. But we all got there.

For a while it was delightful. The truly entrepreneurial people who did actually give a wholesale shit about the customer as a person turned the others’ heads – creating a new culture that aimed to actually understand and communicate with people like they mattered in the transaction.

But the infinite-growth monsters of the old world simply saw that you could screw a few bucks more per person out of a life time value model by using the person’s first name and by being their new best friend

Soon enough, mass personalization, a rather fetching term for how to industrialise degrees of knowing and intimacy, poured into the world: into every shop, call centre, mobile interface, airport lounge, and restaurant.

Once you have spotted the potency of Names and the wielding of them, a world of endless opportunity reveals itself.

There is also the dark art of Reverse First Naming in the entertainment & leisure sector. Like Reverse logistics in the parcel delivery services, it’s a stroke of mirror loving genius.

If you have been in a franchise restaurant in the last 12 months and had someone tell you ‘hey, my names Siobhan and I’m your waitress for this evening’ – you have just been Reverse First Named. Instead of using your own name against you, in this particular instance they use their own. Genius.

Reverse First Naming is a new brutal and unflinching practice to wreak havoc in the unsuspecting consumer.

It is, first and foremost a method for the suppression of free speech – especially if the speech was going to sound something like the following: ‘this place stinks, the service is crap, this burger resembles something that’s been kicked around a barber’s shop floor and there’s chewing gum stuck to my tights’.

It is a well-documented fact that this first name first mover advantage can be life saving.

In potential situations of violence against the person by strangers, people are trained to ‘humanize’ themselves to the aggressor – telling them your first name, or nick name, tell them about your children, your wife waiting at home – to create a connection that triggers sentiment, guilt, shame and conscience – and ultimately responsibility for hurting not a faceless stranger, a piece of collateral damage, but someone ‘known’ to you.

So suddenly you are responsible for Siobhan’s well-being and job satisfaction. Whether she gets a good tip – or a pay raise or not. So the chances are you’ll be a little more considerate and a little less caustic.

But we cannot simply point fingers in this. We were all so wrapped up in looking at and hearing our name in lights, furiously opening letters inviting our handwritten first name self to the opening of another envelope and buying our own name in an email address, that we missed the moment when marketing Insincerity stole our name.

Now it feels as if one has walked through a time space continuum to a hometown we didn’t know we had, populated by people who’ve never met us before but who feel really really friendly like they’ve known us for years. Our own brand built Truman Show.

And there right there in the middle of it all, is our first name in lights surrounded by bands cheerleaders and fireworks.

So right now, anonymity is the real rock n roll. Now that we’ve illuminated the text of that first name by embroidering it with face-book postings, riddled with tweets and pins. Now is the time to get punk and take our first name back.

The first rule of data confidentiality? Take back the little big data! Starting with your name.

Surname is the new Sex Pistols. Ample use of Mr, Mrs or Ms is where the real anarchy lies.

But right up there at the top? Anonymity.

The Man with No Name, an America Colonies Ronin with a Latinate rasp, walked through the Spaghetti Western Trilogy to the chirp of penny whistle, a guitar twang and the crack of a whip utterly devoid of a name.

When standing at the counter of certain Coffee Shops I am tempted to relive The Man With No Name’s short conversation with the barman when asked ‘I didn’t catch your name…’ ‘I didn’t give it’.

Hearing my name repeatedly chiming out of the person delivering it up to me from behind the cawing frothing barista station with faux hoaky bonhomie is getting a little ‘old’.

To understand quite how powerful the imperative to ‘personalise’ the service proposition is, when you are next asked for your name, try saying No.

Along with the right to order ridiculous coffee combinations, to not give your name is a basic human right.

Try it. You may find your No might just be met with a gaze not dissimilar to that of a rather tired Customs Official when confronted with bag full of hand-guns cocaine and Marmite.

This ‘local global’ serving culture that speaks to me like a regular at a corner coffee shop, liberally uses my name to fulfill a number of functions: as a clearing house dispatch mechanism; as an metronome of service excellence (listen to all these good people we’re delivering coffee to); as a ‘personal touch’ and as a piece of service sophistry. And to render human and real the faceless corporate swaggerdaccio of the global brand providing it.

Sometimes just to lighten this moment, I would love people to be confronted with their gamer names perhaps or their tumblr tags just to see how ‘real’ we want all of these separate personas to be to us.

“Dry frappacinno for #kongworrier”

“Triple chai latte with sprinkles for #foxytankbuttgirl”

Our first names are taken in vain by more than just ourselves and the brands we allow to speak to us through them.

Voice activated dialing on smart phones is a source of infinite street theatre. Watching for example someone saying the name James repeatedly into a phone standing on a street corner shouldn’t be funny. What’s funny is when the phone responds by telling the person she’s calling Mary.

I don’t want Mary. I want James.

CALLER: “Call James”

SMART PHONE: “Calling Mary”

You see the person wonder, ‘what am I doing wrong’? They move the phone to different angles askance of their mouth.

CALLER: “James” “Call James”

SMART PHONE: “Calling Mary”.

This then descends into a dulcet opera of different pronunciations. Maybe they’re just saying it wrong. Perhaps in the last week they developed a speech impediment. A cold sore might be ‘smudging’ the sound file. Or perhaps they were drunk when they made the sound tag and sober now. Whatever.

If only James knew how often his name was being called out in a public place.

And therein lies out perfect existential storm.

At a coffee shop counter: having ordered your identity-asserting ‘eat my individuality World’ coffee with 3 complex dimensions, just at the moment when you are asking your smart phone to ‘Call James’, the lady asks your name.

YOU: “Call James”

SERVER: “James?”

YOU: “No Julian”

SERVER: “Not James”

SMART PHONE: “Calling Mary”

YOU: (To smartphone) “No, James”

SERVER: “James?… not Julian?”

DISTANT BARISTA:  “GrandeToffeechinolatte with whipped cream for #saucyleatherboy

SMART PHONE: “Calling #saucyleatherboy”

So the next time you find yourself being asked your name, pause, take a breath, consider the consequences; and then answer. You might be surprised by what comes out of your mouth.

Man vs. Breakfast & A New American Dream-like-Breakfast-Burrito-thing-kinda.

03 Saturday May 2014

Posted by Thin Air Factory in Uncategorized

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Bacon, Bagel & Lox, Breakfast, Burrito, Celebrity, China Dream, Christ In Concrete, Cornbread, Dr Suess, Dream In A Box, fast Food, Food As Fuel, Grapes Of Wrath, Grits, Ham, Hollywood, Identity, Immigrant nation, industrial farming, Jerry Springer, Midwest Farmers, Motor City, Native Americans, New York, Occidental College, Over Easy, Peggy Liu, people Powered Behaviour Change, Pietro Donato, Reframing the Language of Sustainability, Reimagining Prosperity, Route 66, Sam I Am, Sausage patties, Skyscrapers, Steak & Eggs, Steinbeck, Sunny Side Up, TEDx, the American Dream, The Great American Song&StoryBook, The Great Depression, The US Constitution, water stewardship

sir grapefellow

Someone was going to do it. Someone was always going to think it was a good idea to eventually bite the bullet and look the

frickinfrackinlipsmackinallbeefpattyonasesameseed

sunnysideupfried4wheeldriveovenbakedstuffedcrust

justlovinitgasandoilmeupandputmytrash

intheringerjerryspringer                                                                                      

beast of the all consuming American Dream in the eye and say Whoa buddy! No buddy. The time’s they are a changin’.

Someone was always going to go to the dark heart of what has got us all junked up on toxic fantasies of infinite everything and stick a sign on its door that simply says ‘obsolete’.

On March 29th 2014, Peggy Liu of JUCCCE and a fellowship of like minds found themselves doing just that at TEDx Occidental. They had an inaugural ‘You are Here!’moment. A first step towards pouring some cool crystal waters on the seemingly unquenchable fires of the old American Dream.

Peggy gave a deeply-felt entreat for why we might ever choose to set about re-imagining something as unwieldy as the American concept of Prosperity. It’s not just a big challenge. I’d say more planet-sized and very very defensive, aggressive and grumpy.

I understand the power of the ambition and how it could shift more paradigms towards improved human existence than we could reasonably count. But the biggest thing for me is – Where the hell would we begin?

Where do we start the journey to a more enduring aspiration for every American? Especially given how entrenched, sprawling and absolutist the old Dream has become and how resilient its ability to seduce still is.

Where do we even begin in unpacking the old one to get to the new? The Constitution? Hollywood? Skyscrapers? Motor City? Fast Food? Celebrity? Route 66? The great American Song book? Jerry Springer’s underwear drawer? the NRA?

The first stage of the Dream in a Box methodology that I developed with Peggy imagines that you will need to include all of them – the more diverse the collection of mindsets, values beliefs, ambitions, truths, myths, inspirations and provocations the better. The Frame The Dream stage actively encourages them.

The Frame The Dream stage endeavours to explore and curate the most diverse cultural levers – beliefs, insights, idioms, visualisations and language – in such a way as to identify some themes or ideas – something human and everyday – that might help can-open the topic in a productive creative and constructive manner. Because you’re going to need a super simple ‘something’ – a word, a thing, a ritual, a truth, an insight, a moment –  that helps everyone to make a very complex thing simple and engaging.

And given that the American Dream sprawls across a collision of cultures, tribes, myths, histories, lifestyles and beliefs all wrapped in a star spangled constitution, it needs to be a ‘something’ that is both broadly representative and quite singular at the same time.

Your ‘something’ will need to be representative of what is, informative of what can be, and illustrative and what might be.

Furthermore, the Dream In A Box methodology is constructed for and committed to making sure that whatever that ‘something’ might be, that it is culturally rooted and relevant – inextricable from the society it is supposed to grow out of.

So lets just cat’s paw around what that might demand of the ‘something’ that might give us a starting point in this journey.

Well, we’d need a ‘something’ that sits at the heart of every American movie, myth and icon, written into the Great American Songbook; something that builds skyscrapers; with its toes in the red-earth of the native and its fingers touching the craters on the Moon; something that stands as an inalienable right of every American and sits at the heart of the great American pioneering spirit would be great; something that feeds the soul and raises a barn; tells you you’re Home and reassures you when you’re away. And hell while we’re at it let’s expect that it has to be a something that is as much of the Corn Belt as it is of the Montana Mountaineer, New England Fisherman and the Mexican ranch worker. It’s got to be quick slow big small light n heavy. As happy on the front seat of the Caddy as it is on the Stoop.

If it is to help inspire the beginnings of re-imagination and the multiple strands that would need to fall out of that, the ‘something’ needs to be multi-talented – a prop, a firework a lever and a pulley. It has to inspire as much as it deconstructs, elevate to the same degree that it mines, and unify as much as divides.

What’s more, to do that authentically and with meaning it has to have an authentic people-powered everyday language of its own; authentically written through the cultural vernacular of the tribes and lives we are trying to inspire. It must enable us to mine insights; and help us ask the right questions by being something that people talk of without ‘side’.

Most importantly the ‘something’ must come from a happy place – be something that people engage with easily and on which they will happily venture an reasoned opinion.

It has to be something people look forwards to, love, fetishise, pore over, chill with, feel protective of, and loyal to; a powerful signature of their identity and a seamless pillar in their everyday

Only a ‘something’ like that will allow us to exit the Glass Half empty world of mitigation and reduction and allows us to enter the Glass half full world of celebration and aspiration.

So no pressure then.

With all of that in mind, my starter for ten against that small list of needs based criteria: my small suggestion for the room.

Re-imagining The Great American Breakfast

The Breakfast of champions – the Great American Breakfast – legendary output of every diner from Montana to New Mexico and Mississippi, via NYC to LA and Chicago and back.

Movies are written around it. Pictures painted of it. Love is made both before it and after it. Lives complete themselves through it. What fuels the Dream? Oil? Wheat? Gold? Nickel? Gas? Perhaps. Breakfast? Always.

Hash browns, three eggs sunny side up or over easy. Sausage patties. Hickory smoked bacon, grits, cornbread, beans, breakfast burrito, Bagel Lox and cheese, 3 egg omelette, steak and eggs. The list is endless. And it comes fast and it comes big. All in or on the side. This is the corner stone of the old pioneer/engineer/farmer America.

Railways may well have been built upon the idea that a businessman in Chicago could eat a fresh caught Maine Lobster for supper in the dining carriage on his way to San Francisco!! But the railways were forged around the great American breakfast (with an Irish & Chinese twist to be fair).

Big dreams are built on big breakfasts in the land of plenty. Scrawny beaten underfed workers don’t build dreams.

So I say if we’re going to re-imagine the American Dream and build a new one – lets start with the right breakfast.

If we’re going to show how a glass-half-full approach allows us to re-imagine something people will turn towards as opposed to away from – lets use the great American breakfast as an illustration of how we move from hectoring and depressing mitigation strategies of more sustainable living plans – relentlessly obsessing on energy and emission reduction, recycle reuse mantras, calorific intake and portion control – to one of celebration.

We love the Great American Breakfast as the foundation on which American Dreams are built. Every great American breakfast type was built and fit for calorific contextual and cultural purpose. It is deeply etched with physiological and psychological truths.

In sustainability, CSR and responsible living terms the breakfast is a road that can lead us to everything – diet; wellbeing; performance; healthcare; social cohesion; myths and rituals; provenance; water stewardship; energy consumption; land crop and livestock management; logistics; pulp, paper & card packaging; pretty much everything.

We could potentially use the popular people-powered culture of the great American breakfast to start to unpack the old dream to shape a new one based around a more enduring aspiration built of people sized values, not corporate sized imperatives. We could start to see that Green Eggs & ham Sam I Am is a far more productive and sociable lever to get everyday people into talking nutrition, ethics, provenance, traceability, consumer bullying, and the caprices of 6-foot tall Cat In a rather special hat and its role in the Great American Child’s dietary intake!

Let’s use its role in the American Dream to frame the American Breakfast as a fluid concept rooted at the very heart of an individuals concept of Prosperity

Use smart savvy storytelling to go on a journey – show why the vast expanse and sometimes behemoth portions sizes of the American breakfast have evolved; its scale and purpose fuelled both by the original immigrant poor seeking the world where they would never put an empty plate in front of their child or scratch another breakfast again – like the Italian Immigrant Construction workers building the skyscrapers of New York in Pietro Donato’s book, Christ In Concrete. Or the transient and vagrant farming poor of the Midwest walking through the flatlands of the Great depression and the pages of The Grapes Of Wrath. Lets celebrate those reasons for being, not throw stones at them.

Lets look at the breakfast culture of the German and Dutch farmers and their substantial daily foundations of steak cheese and eggs, The lox and cheese of the New York Jewish disapora and the Bear Claw pastry commute. let’s get us some of that Southern grits soul of a Cat On A Hot Breakfast Roll Baking Tin Roof and the sleepy spice of a barrio breakfast burrito signorito.

Why?

Because the Great American Breakfast could be the doorway into scaling the conversation – through stimulating the myths and storytelling of individuals and their relationships with their breakfast.

We can introduce the joy of collaborating across the social networks to co-create the Great American Breakfast of the 21st Century – what is it made up of? Who’s represented in there? Is their a hybrid? How do we socialize around it? Use it as a lever to open up the deeper insights of being belonging and thriving.

In scoping a new model for what the great American people need right now, for how they live and work – framed in terms of dietary needs (energy/nutrition/format), wellbeing, balance, speed of life, community and identity – we can start to engage in conversations around calorific intake, obesity, balanced diet, fuel vs. flavor, provenance, quality as a proxy for resilience, and the role of tribes and communities in reshaping the new dream of prosperity without starting with the don’t do this eat less of that, trash fewer of these, torch less of those and stop frackin that speech.

A chat about the Great American Breakfast as a metaphor for the joy, wellbeing, balance and thriving ecosystem of interrelatedness and mutuual respect of all things good at the heart of the New American Dream just might Switch them on and not turn them off.

DISCUSS (over breakfast perhaps?)

 

 

The Dimensions of Desire & The Human Ghost in the Value Chain Machine

22 Tuesday Apr 2014

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Consumption, corporate efficiency, Employee activation, Employee rewards & recognition, Green Ips, Hobbes, i-phones, Identity, mammoths, McMansion, Philosophy, prosperity, psychoanalytical motivators, resilience, samsung TV, sonos sound systems, storytelling, Tai-Bo, the American Dream, thriving, Value Chains

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I mentioned recently that I felt that the resiliency of a company’s storytelling: its ability to tell a singular differentiated, robust and authentic story through its value chain, across its social reach and around its stakeholder constituency, is one of the greatest factors in defining that company’s resilience.

The ability to tell a story that fuses the nature of Mutual Desire and Shared Resilience in the company – one that ignites and feeds the Desire of every stakeholder embraced within its parameters – not just some precious few – is critical to capturing and securing value in every link in the chain.

So, having said that, I thought I might just unpack the Satchel of Desire so to speak. Then I shall follow up with a like-minded piece on Resilience.  

Now when I talk about desire at its basest level. I am talking about the ‘core motivator of all human action’  version: the psychoanalytical one, where desires are fundamental to human existence because they are directly attributable to bodily organs and their needs.

Belly empty. Gonads full. Get club. Hit Mammoth. Mammoth dead. Woman eat mammoth. Man eat mammoth. Woman like man. Man like woman. Belly Full. Gonads empty. Repeat as necessary.

This seems terrifying bleak and basic to our terribly self-aggrandising and civilised selves.  Thankfully, things have moved on a little (ish – a night out in your average Harvester or TGIFridays might say otherwise!)

There is also the philosophical nature of the word desire. Hobbes (1588–1679) proposed the concept of psychological hedonism, which asserts that the “fundamental motivation of all human action is actually the desire for pleasure’.

(Some might go further and say that desire at its most basic physiological level is an addiction to the dopamine surges that we interpret as ‘pleasure’ or a pleasurable feeling.)

But dopamine addiction aside – somewhere between the psychoanalytical, physiological and the philosophical lies the basic nature of desire. My particular interest is in regards to the consequence of it on us individually, collectively and communally: especially in context to what motivates out working personas and culture and our concepts of recognition and reward.

As we get further up the civilizing ladder – and the increasing skills/increasing value axis of measurement – the relationship between desire and motivation and emotion and action increase in their levels of sophistication and complexity.

I stated in the previous piece that I had chosen the word DESIRE because it carried within it two profound and powerful dimensions, notably those of IDENTITY and UTILITY.

I believe that developing compound indices around IDENTITY and UTILTY could allow us to set DESIRE up as a rich yet defined enclave within which to further calibrate far more nuanced degrees of relationship between the functional nature of something being desirable and the aspirational nature of its desirability.

I also ventured that to qualify these dimensions with any authenticity we would need to appreciate that there are positive and negative versions of both.

The positive and negative dimensions would help stop us being too over simplistic in our assumptions.

They would allow us to make (and measure) the point that it is possible to choose a Desirable lifestyle that is very heavy on IDENTITY but suffer none or perhaps very few of the negative aspects that we have come to associate with ‘shiny living’ as an assertion of IDENTITY

The usual suspects in our current version of ‘a shiny life’ are traditionally based upon a toxic rendition of the old ‘American Dream’ – a dream of having infinite everything.

The positive/negative axis would allow us to view IDENTITY not only in the terms of the old aspirational underwriters of what constitutes a ‘thriving life’: McMansions, disposable fashion, gas guzzler vehicles, industrial food consumption, endless consumables, palm oil rich beauty regimes, and the accompanying incontinence and profligacy of water and energy use that accompany them. 

(This is where we see Desire as motivator run riot – too many mammoths, overstretched belly, shrunken gonads & Viagra – a delivery system for negative impacts on individuals and society.)

It allows us to see and recognise that a life of IDENTITY includes positive choices – one constituting a state-of-the-art neutral footprint apartment in a carbon savvy city, punked-up electric super-bike, up-cycled fashions, Tai-Bo regime, smart ‘block’ phone, green IP run on renewables, smart meters, and a diet of locally grown and raised foods and stay-cations. DESIRE, if you are that way inclined, can be rendered wholly positive and regenerative.

Equally you could view UTILITY, through an explicitly negative filter. Utility as a word which, whether it is associated with basic infrastructure supply stuff like water and power or alternately in product and lifestyle terms, delivers an ‘aspirational’ state of Amish-like dour and sparse ‘being and doing’, rooted in plain unadorned functionality.

This stripped down approach to aspiration is very fashionable, especially amongst those who celebrate a caustic weathered and slightly cynical view of the world. Everything other than a withered utility is simply hyperbole, sophistry and myth-making.

UTILITY can be a magnet for those quietly terrified that someone is hiding something from them, and a terror of not being taken seriously – people who prefer a candour sparse and stripped down in manner, emotion and function.

This economy of mysteries is the Naturists Camp of Aspiration. Naked. Unfettered by slogans promises and abstract benefits. Does what it says on the tin. Boxy and ugly but safe. It’s big. It’s red. And it eats rocks.

BUT even in this stripped down space the positive nature of your stripped down, no-bullshit utilitarian view of the world can lead you into the ‘negative’ corners of Desire.

Even if you’re being terribly smug about NOT a having a android friendly Sonos system, Samsung TV, i-phone, Primark bag or Walmart carton in sight, you could still sink the whole carbon offset global metric calculation in one small drive from A-B in your 50 year old breaker-salvaged pick up Bronco truck; especially if A runs on an oil fired generator, and B is an abattoir!

ULTILITY can still house a world of ills to both society and the environment. Some would argue that ‘lowest price’ itself is the purest form of negative UTILITY

A lot of stuff that supplies a need – for greatest functionality/delivery matched with cheapest price – is the greatest blight on society.

Take the humble fast food franchise burger with its industrial and environmentally punitive beef farming and logistics distribution supply chain – or those slinky brightly coloured Primark stretch pants shot with petrodollar synthetics for ten bucks a pop – shipped from Pakistan across increasingly emphysemic oceans by the mega tonne.

So, suffice to say, DESIRE framed by the dimensions of IDENTITY and UTILITY qualified by positive or negative impact seems a reasonably simple yet sympathetic baseline framing to start us off.  

It creates a simple tool within which to look at the tasks, roles or stakeholder groups with a direct ability to impact on the performance of a Value Chain through a more finely calibrated social lenses  – the employees of a company for example – to explore any socially or culturally shaded differences, dissonances or hidden similarities between those who might work in payroll and those in IT and on the production line.

Desire Testing the Links in the Value Chain

It allows us to look at the essential and inextricable Stakeholder Groups – the links of people whose compound performance defines and directs the whole – Supplier Company and Employees, Local Regulatory Bodies, Distribution Partners, market audiences – to see if we can reveal exceptional points of integration and disintegration.

Which all sounds kind of fancy but the journey across the marshlands of consumption as its make-up re-calibrates from a purely functional need to one that is more coloured by more nuanced social and cultural measures of wealth and status comes down to some reasonably simple stuff.

People need stuff to live. That stuff is either still viewed at a basic functional level – and they live a utilitarian life in utilitarian housing with utilitarian diets and jobs. Or they have started to ascend the ladder from Surviving into Thriving – and suddenly the degree of cache around the stuff increases.

Take food: it moves in a circular manner – starting with a move from the sparsely populated bowl or plate to stable consistent access to it, then to the volume of it, then to the quality of it, the badge of it, then the diversity of it, then the provenance of it until everything falls away at the ‘Being’ stage – at which point food deconstructs back to three bean shoots, a mung bean and some agedashi tofu washed down with delicious h2o.

So being able to measure the nature and effect of Desire at a mutual level, across a group of stakeholders along a Value Chain might be quite illustrative. It may reveal flaws in the culture of the Value Chain one would otherwise not have noticed. It may reveal that especially in multi national structures that the subtle shifts in socio cultural concepts of prosperity DO impact on the stability and of the company and its ability to ‘rally the ranks’ around a unified strategy for the business

But more importantly it may well reveal some commonalities inherent in that desire that point to a hidden mutual strength or sense of purpose.

And there the real resilience lies: because it is rooted in something more profound and far beyond the analysts strategists and planners segment frameworks.

Me-Shaped, You Choose!-style Insurance & the 21st Century business of securing all of our identities.

24 Monday Mar 2014

Posted by Thin Air Factory in Uncategorized

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AC/DC, Black Ops, data protection & valuation, digital currencies, farmville Coins, Identity, identity theft, insurance, Liquid Modernity, new insurance products, on line personas and PINs, possessions, precious items, Rewards Cards, trading personal data, valuations, virtual lives, You Choose! Nick Sharrat, Zygmunt Baumann, Zynga

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With the relentless and dynamic shaping  and reshaping of our criss-crossing, inter-lapping, over-weaving worlds and the multiple identities we present in the spaces in which we now exist, the old simple silos of identity, property, chattels, finance, vehicles, travel and health and the old actuarial model of valuing and securing them has all shot straight out of the window.

In an increasingly complex world perhaps the insurance actuary and the new product designer should move to the simplest Newtonian equal and opposite – one of an Insurance Product and service offering that owes as much to the children’s book You Choose! by Nick Sharrat as it does to Zygmunt Baumann’s concept of liquid modernity and its fluid, flexible and evolving needs.

For the insurance companies this is not really discretionary – with the newly assertive persona of the consumer activist and the people power of the networks, if you don’t build it, the customer will simply demand it!

Because I’m standing here in the long shadow of big data, t’internet of things, multiple device living and tracking, physical monitors and behavioural metrics all tied up with super hi-speed fibre-optic string thinking I WANT BETTER!

And I don’t mean, ‘hey could someone aggregate a few more insurancy things for me?’

Rock my world. Blow the bloody doors off.

I want Me Shaped Insurance, what ever shape Me might be. I want insurance that breathes in and out with me. I want mutant super powered insurance with shape shifter abilities – one that tailors itself to my identity – or to be truer to the shape of our multi dimensional multi platform highly connected on and off line lives – my Identity Cluster

Identity Clusters are the bundled collection of identities that embrace the real time, online, any time, any place any where’ version of me – from my formal ‘show us your passport-registered-driving-license-that’s my address where I live’ Identity to my device enabled spiritually GPSd, online shopper, social networked, reward points, nectar drinking, Farmville-coin collecting, Call Of Duty/Black Opps massacring self.

So I want Insurance that radiates out like my wonderful self – starting with Me. And I want it simple – a sort of You Choose for adults (You Choose! is a perfect product service selector/aggregator hybrid model for any Insurance company wishing to recreate the whole product sector!!)

Right.

So. Here I am. I need the stuff covered off that secures me as I stand here. Health & Well Being stuff. Yup. Based on age, general condition and a few top facts and life style truths about me. So general health cover. A bit of dental in there (we live in a celebrity teeth whitened world and Austin Power’s stumps don’t roll any more). Oh and family planning: lets be fair there’s a whole lot of ‘struggling to get pregnant’ stuff going on out there so lets get a bit of cover for that. And I can pop some monitors on me just for good measure to ensure that my real-time monitored, healthy living regime drops my premiums at an almost inappropriate speed. (Bar the odd lager kebab frenzy where I slip in my own excitement outside the Underworld Club in Camden Town and break my neck!!)

Speaking of which, along with general health I need some grown up stuff – critical illness and Life Insurance layered in there. But I want my breathe in breathe out insurance to make sure that they’ll adjust the premium accordingly depending on where I live without me having to ask!!

Then there’s the next big question to insure for and secure: is it just me who’s being insured or am I in good or otherwise company?

Who’s that person next to me? Is that my: partner? Spouse? Shagbuddy? GF? BF? Flatshare? Civil partner? Intimate lodger? Turkish wrestling partner? platonic’ friend’? one-night stand? (Please Tick box accordingly.)

And while we’re at it, are those small people mine as well? And that small terrier?

That’s the next bit I want the breathe in breathe out insurance to cover for: health and life policies for my precious loved ones – even those of the furry, scaled or beaked variety. And don’t forget that with the cost of university fees and such out there why don’t you build in a premium top-up that on maturity pays out an interim dividend to help secure my kids access to higher education!?

I also want the family to enjoy a sliding scale of insurance premium wonder. Mainly so that I can chip away at that premium with a few healthy family weekends and general well being regimes. Hell, you can link straight into my nectar card data and reward me for healthy shopping baskets as ‘data day’ living proof of why I should pay less – no big macs and child waistlines pouring over over-priced kiddy denim like melted cheese in this home! And if we’re members of a health club or a gym you can reward us for the regularity with which we visit it.

Then its time for the Me Shaped policy to breathe out further and insure general ‘stuff’ – so that starts with the close to me stuff, the stuff that’s in my every day – the intimates, trappings and wrappings – valuables, devices (with valuable data caches or access to them), clothing (the good stuff anyway) and family heirlooms or meaningful stuff – antiques, pictures and paintings.

NOTE If uncertain and you need more clarity; apply the ‘a little piece of me died when that xyz got lost/burned/eaten/broken/ravaged/soiled’ filter to see whether it qualifies.

Importantly, this bit needs to be virtually complete, able to encompass all of the ‘valuables’ of the my online persona. That includes all that Identity Cluster stuff I mentioned earlier – and the super-fast fibre-optic bandwidth its travelling on. One small glitch in that and my life needs contingency planning built into the policy.

My data and its protection should be included in this – identity theft and on line PIN theft for financials, etc. should be attributed a value and insured for. C’mon insurance companies! I’m a revenue stream here! Value my personal data – and register it – and if you find that someone has jacked it for personal gain – sue them and compensate me. Sounds like a lovely little earner in our modern hijackable on line world.

Also any currencies that I have that exist should be covered – the latent value of my on line reward cards, saver cards and reward points schemes should be calculated in along with standard on line bank account details.

Then there’s the ‘other’ stuff – general contents. Suspiciously styled mirrors. Kitchen Tables. Spurious prints. Capricious curtain fabric. Barbie Boats, a grand’s worth of lego pieces in various boxes, one slightly self consciously striped grand sofa, a rather battered pouf, soft furnishings, plasma screens, shoe collections and blah. All of it. The stuff that’s a shame to lose or damage but it falls into the no one died category.

Got that?

Great, so that’s the human and the physical close to me stuff ticked off – with some reassurance and peace of mind built in!

Now what wrappers am I choosing – where do I live? What do I live in? Flat, house, shed, tent, bivouac, doorway, canal boat, crack den, skip, log cabin, castle, space station, volcano, cottage, tree, cave?

In my perfect world I would just tick the box with a small calibration to clarify whether I own it/rent it/stole it/squat in it/married into it – and if it’s ‘Own’, then to what percentage.

After that the policy just opens its doors to the big wide world and the planes trains and automobiles part steps in.

The minute I step out of the front door, whether I choose to take a train to work, a hybrid to the farmer’s market, a rocket to the moon, a bike to the seaside, shank’s pony to the library or a death star speeder to oblivion, my Me Shaped policy should just recalibrate to allow for it.

And if I even think of crossing state or national borders, or consider entering slightly more treacherous terrain or taking up a trickier mode of trajectory, its should adjust and cover me accordingly.

So European cover should kick in the minute my GPS position shows I am abroad, and more importantly should rack up accordingly if it shows I am both in an supercar and in the Brenner Pass – especially if the satellite using point-to-point speed assessment and my cloud content monitor show that I am in fact tanking it along at 210 KPH listening to AC/DCs Highway to Hell.

So Me Shaped Insurance on a You Choose model. Simple. Fluid. Evolving. Efficient. Make it happen please.

BUT when you do, please remember my sense of identity ; what’s valuable to me right now, and in the future; and that the concept of what’s precious to me straddles the real and virtual worlds in amazing and complex ways. So give me a simple way to deal with them.

Sure, swing me a dash-board I can tinker with BUT given the sophistication of the technology out there, I would rather the smartest thing if did was to disappear from sight.

You measure it, value it, and secure it so I can just get on with doing lovely stuff safe in the knowledge that Big Brother is actually acting as just that – looking after me even when I might not be doing so myself as I am far too busy hurtling through the Brenner Pass with my pants on fire singing Whole Lotta Rosie. 

Storytelling, the Circular Economy & uncovering the marks of desirable identity

17 Monday Mar 2014

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Authenticity, back to the future brand strategies, Bottle Refunds, Caring about what people care about, Coca Cola, desire, Identity, Integrity, Management Consultancies, Second Hand Stuff. The Profile Bottle., Social Strategy, storytelling, The Circular Economy, The Happiness Factory

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A year of so ago someone at an unnamed Management Consultancy asked my opinion on why a very rigorous and robust case for a premium beer manufactured wholly on a circular economy model might fail to light a consumer’s fire.

All the ingredients for success were there. A more than decent liquid product with a little room for some tweaking. Simple reuse strategy of bottles, a clear distribution network to run a reverse logistics offering across; state of the art cleaning and preparation process of the used bottles; no loss or tainting of liquid content or loss of quality guaranteed.

Furthermore there had been clear segmentation to suggest that there was a well disposed audience waiting in the wings to consume an intelligent beverage as defined by an interest in purpose beers, smart production and the socialisation of exception and personal identity –  the fun stuff like mass customization of the beer brand experience as pioneered by social network fuelled personalized label offerings. “I liked the beer so much they put my name on it”

The ultimate kicker was the maths. Wholly sound. Geared to grow. Great figures. Nice curve. Everything was sweet.

EXCEPT.

Some lunatic had taken the idea into a consumer research space and asked the average beer drinker what they thought; with no thought given to the story of the product and how it tied into the identity of the drinker.

Doh!

I know little, and increasingly less – but the one thing I have realized as a beer drinker and a watcher of consumers for some time is that once the base line need and accessibility issues are overcome and the financial bridge crossed:

I’m thirsty. I need a lift. There’s a bar. I have a fiver.

The last thing is the ‘lip smack moment in the 10 seconds before the order. What label on that shelf or pump head with all of its reserves of delivery, friendliness, cache and identity will hit the spot?

The matters of identity become elevated to near religious proportions especially in the realm of lager lager lager and the race to the middle (or bottom as some would frame the quality of industrial scale lager production and the brands they deliver).

To walk into a room with a load of drinkers and simply take them through the rational functional concept of circulating glassware and refilling, all backed up by a zero water strategy delivered through off setting simply isn’t going to do it.

There is no desire in the spreadsheet and rationality of a production line; even a circular one – only in what it promises, transports or delivers.

I’m feeling the beer and drinking the beer before I’m thinking the beer.

If it was real ale that would be different. If it was micro-brewery panache that would be compulsory. But not in this instance.

All I could do was to respond to the consultant with the simple question: where’s the storytelling? Where’s the everyday human insightful ‘it’ that every stakeholder can seize upon and unify around? from the brewer employee, to the bottle blower, the water strategist, the production engineer, the hop grower, the distribution partners and most importantly the drinker

Where I asked does the storytelling that draws from the circular truth of the product meet the circulating needs of and storytelling of the drinker’s identity?

If I am to drink from a recycled and reused bottle what am I to think of the bottle I hold and the beer that it carries. It’s not a smart beer. I don’t want a smart beer. I want a beer that’s ‘me’. Or a beer that ticks the badge box of the Me I’d like to be; and goes down nicely on the way to the heart of my repertoire.

So we explored a little more the idea of recycled and reused bottles and the storytelling of a ‘goes around comes’ around world.

For me, the reused bottle is etched into my psyche via the memory of the Coca-Cola bottles I used to see racked up by the side of the bars on the continent (Italy France & Spain were my direct experiences).

Their surfaces mottled pitted and misted by thousands of the tiniest scuffs, scratches and scrapes, these bottles merrily wended their way back to the bottler to be washed and refilled and resold to me and the myriad millions of others who happily consumed from them again and again.

Those bottles with their multiple rewards experience – anticipation, grasp of the bottle, the glass to the lips, the taste, the finish and the return and rewards in the shape of a deposit refund pricing system. These were complete little eco systems of joy.

(I still believe to this day that the Happiness Factory traded touching millions of hearts for touching billions of lips in their transition away from glass to the can and PET or now PLA varieties of packaging. Nothing says summer in the heart like grasping the profile bottle. If Coca Cola ever wanted to take a trip back to the future, re engage in what made them great and differentiate themselves once more they could do worse than figure out the circular logistics and shift everything back to glass. Full Stop.)

I digress. So the marking of multiple life cycles like those on those bottles is a rich texture of story telling. And sets the bottles out as something with an innate integrity of multiple existences.

This is something that we already value as human beings. We consciously or subconsciously rate and measure people by the marks life leaves behind and the marks they choose to make on themselves. The marks they carry on the outside are testament to the lives they have lived and the richness of experience therefore that may reside on the inside.

A beer that travels in such a receptacle might be viewed as a richer brew much like the human being with the abstract unexplained scar, the post operative welt, the skateboard injury, the tattoo, the tribal motif.

SO if I were to have to go into a room tomorrow and set out the story telling of a beer founded on a goes around comes around circular production system I would probably tell it thus:

A real beer comes in a bottle that’s lived a little.

It starts to tell me a story into which I the drinker am to be inextricable woven.

But more importantly it compels you the brewer to create a better product: to fill that bottle with a liquid that is defining in some way – differentiated – not a homogenous wash but a picante brew. With some spice and edge. Disquieting and memorable – but ultimately that shines some light on a grey day.

The circular compound nature of the bottle that’s lived a little also compels you to write a more interesting social nature and behaviour into the fabric of it – and to build a ‘reward’ in at every round.

Perhaps there is a trademark mark that is applied every time it goes through. Perhaps there is a diary of life for the bottle – of the lips and lives it has touched.

Crass or unpleasant to some – but to those towards the edges, looking for something with more chutzpah; perhaps a more desirable story.

So scar my glass with a promise that reaches beyond peddling same old same old. Set the spirit and authentic product truth of the product at the heart of the story: a story that elevates the fundamental brilliance of a wholly circular concept in bottled beer.

Then I might be inclined to take up that beer and tattoo it on my heart.

For a while at least.

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