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Tag Archives: DAVOS

Brent, Bowie, Prosperity & living a very British dream.

01 Sunday Jan 2017

Posted by Thin Air Factory in Uncategorized

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A life On The Road, Alan Bennet, Alan Milman, Amish, Awkward, Banality, Barrat, Bowie, Dad's Army, David Brent, DAVOS, Extras, Father Father Burning Bright, Frozen, It's a Wonderful Life, Kaiser Chiefs, Lady In The Van, Life On Mars, Living The Dream, Multinationals, Navy Seals, Pilkington, prosperity, reality tv, Ricky Gervais, Rock N Roll, Rolos, TEDx, The King's Speech

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I have just painfully struggled my way through the film David Brent. A life on the road. Struggled because I was meant to – this format of comedy celebrating its own ability to raise the desperately bleak uncomfortable human truth of our everyday mediocrities, misfits and mishits to artistic degree. Struggled because it is ferociously painful and cringe-worthy on purpose. Struggled because his character is mostly so repellent.

(I also struggled because in comedic terms it over eggs the point, over cranks the cringe and over renders the desperate side of Mr Brent with less finesse and subtlety than I had hoped for. The original series of the Office through which David Brent entered our cultural consciousness was for me a far subtler and richer human stew. This felt like a side gag escalated to movie length. A back story narrative thread built into a one and some hour screenplay.)

I am not a massive fan of Ricky Gervais. His sneery cheap shot approach to ironic belittlement and provocation sometimes just leaves me a little cold, its cruelty only ever saved and salved by Merchant, Pilkington and the whole surrounding cast of Extras.

BUT.

Saying that and having almost switched it off at so many points, the gift for my patience (or stubbornness) came in the last 5 minutes (as I am assuming they’d planned).

At the final gasp, with his perfect shiny dream of rock stardom in tatters, the uncomfortable Brent is saved by the until then unnoticed and desperately awkward affections of the lady in accounts; his silent admirer for so long. She has looked through and beyond his vulgar and desperate showboating and seen insecurities run riot in a man who perhaps deserved a second chance. A real one. A flawed, awkward, imperfect diamond of a chance perhaps – but in spite of and because of its clumsy nature  – a real human and ordinary one.

David Brent is blind to his real dream state. His notion of prosperity is rooted in social status and the trappings that come with it – rock n roll – the irony being that he impoverishes himself in pursuit of it (cashing in various pensions to try and realise it).

Prosperity is defined as something that encompasses wealth but in reality includes other factors such as happiness and well being. But we seem to have lost the ability to comprehend and measure the balance of material riches with those of a more emotionally fulfilling and human kind.

A concept of Prosperity that balances emotional and spiritual contentedness with material security and pleasure seems just beyond our ken, destined to see saw from one extreme to the other. Achieving that balance is somewhat akin to the parlour game challenge of patting our heads while rubbing our stomachs at one and the same time.

David’s painful journey to realisation and possible redemption for me is a beautiful summary of the state we’re in. Much like his enthralment to rock n roll stardom and public recognition as the source of his happiness, we are distracted by the Kardashian model of prosperity – a very American model of perfection. Perfect teeth, cheekbones nose and ass: a magazine home, a windswept and unusual partner, a face-book page crowded with a multitude of cool and just so ‘friends’ – a model of prosperity that is the antithesis of what might actually make us happy. An impossible dream that leaves us feeling lesser and unsatisfied. A model built to relentlessly disappoint.

The flawed awkward joy of his second chance is a very British thing. As a nation we are truly at our happiest amongst the flawed and the awkward. We are enamoured most by the almost and the not quite. Perfect things leave us wanting and dislocated. We rarely trust perfect.

But, we seem to be transfixed by the pursuit of it, to the degree that like David, we will impoverish ourselves in our pursuit of it. (Credit card debt in the UK is staggering.)

Watching David Brent coincided soon after with the annual Yuletide Curtis-fest of Love Actually. Love Actually is the closest we get to a very British sense of imperfect lives rendered perfect in film – and every one of them, though pulped through the Daily Mail filter of mawkish sentimentality is thankfully still slightly flawed and awkward and uncomfortable.

Unlike its US counterparts, the characters do not always square the circle. The cheated upon wife doesn’t turn into a vengeful super woman, have an extreme makeover, sleep with the football team, take up firearms and beat a horde of Russian special forces or become the new police chief on a mission. She simply gets on.

The hopelessly smitten friend of bridegroom doesn’t get the girl. He doesn’t transform into a lothario or a serial killer. And he certainly doesn’t find a cure for cancer and global recognition as some astonishing cosmic recompense for the loss of his one love. He simply says – that’s enough now – and gets on. He is still the loser in this. But we don’t care.

The irony was that the screening of Love Actually was repeatedly interrupted by a commercial for a viewing App that offered thousands of hours of reality TV. The scripted ugly slutty buttered shiny kind – delivered for what are presented as Fuck You It’s All About Me people.

We like to pretend that our reality TV is so different to the US kind – that it is in some way more real – but we are just aping every piece of Real Housewives, Real Teenagers, Real Truckers, Real Dentists Real Vets fodder that creeps across the Atlantic. Hyper reality is a US confection. And like all of the more recent US dream factory propaganda there is something unpleasant and slightly toxic about them. More importantly there is something unreachable in them – and not in a good way.  We are bingeing on these boxed sets of Krispy Kreme content to the point of becoming spiritually obese.

Shiny is the American way. I am uncertain as to whether it is born of an immigrant nation desperately trying to expunge the dark sigh of bleak want and soiled existence that their ancestors lived under; or whether it is simply that the staggering output of the dream factory has all but obscured the less shiny truths of everyday life. Regardless, there is a chasm of difference between the perfect screenplay of It’s a Wonderful Life and Frozen – stories of perfect redemption – and our British kind. The Kings Speech and Wallace & Gromit come from a very different sensibility. The American ‘Awkward’ is a very different creature to the British one: theirs rooted in eye rolling teen embarrassment saved by a trending catch phrase; ours just rooted in, well, the awkwardness of awkward.

We take a run at shiny but really, our heart isn’t in it – we like people who are not quite 100%. We quite like a bit of a shambles and a rough edge. When all is said and done we’d take dusty Dad’s Army over sleek Navy Seals any old day.

And it strikes me that when we try and engage Brits in embracing a reimagined prosperity – one where we eschew the shiny for something more within our material, environmental and spiritual means – we need to remember this truth.

We need to remember David Brent.

The corporate Davos schtick of Millennials saving the world all by themselves with a smart phone and a face book page, and the hyper intellectual nirvana of Sustainable Living Plans may work at a CEO keynote level. BUT they are simply too perfectly rendered and presented for the ordinary people we are trying to reach – not a hairline crack in their purpose and their intent. They are quite simply unhuman. More importantly, they lack any sense of the banal – the most precious, present state of being we have. Banality. The beautiful kind. The flawed and awkward kind. The silences and shuffling kind. The kind we measure the original, the fresh, the remarkable, the uncommon and the brilliant by.

In the UK we need our prosperity to be aspirational, yes. It needs to make us feel smart and satisfied. But not self-satisfied. And it needs to allow for our flawed and imperfect selves.

It needs to allow for us to fail at it and be OK. To slip and re-offend and be forgiven. A humanity that the US approach to Better sometimes seems to deny.

I am reminded of sitting in a working session in San Francisco with a group of astonishingly intelligent, mission minded and highly driven entrepreneurs and business leaders with a scattering of social entrepreneurs and innovators amongst us for good measure.

In a discussion with a woman who was trying to re-engineer public school meals away from the fat and salt riddled fare that had previously been on offer to one packed to the gunnels with organic greens, fruit, meat substitutes and pulses, the startling difference between the ‘no quarter no leeway‘ approach and the ‘muddle through, get there in the end’ kind was demonstrated in all its glory.

She felt the solution was to create a brutal and absolute transition. Burgers, pizza and donuts one day – tofu and vegan-cheese lentil burgers and multiple greens the next.

My concern was that this absolute approach might create an extreme equal and opposite reaction from both children and parents that would negate all her best intentions and objectives. There was no room for dissent or manoeuvre. Not a breath of stumbling or conflicted self. No cracks no dents no imperfections. No flex.

So I suggested that she perhaps set aside a corner of each box – and call it ‘the naughty step’ – that place where fundamentally good but sometimes flawed and mischievous children get put from time to time. And in this corner would be a portion-controlled treat – an echo of the old school meals and less healthy fare. Naughty but nice. And a lot less Amish in its intention.

The expression on her face was a sight to behold. I may as well have been speaking Old Pennsylvania Dutch for all sense this seemed to make to her.

My suggestion that she allow for the human flaw of failing and people’s desire for something other than her perfectly modulated, highly strung and calorie and sodium controlled solution was an anathema to her. All or nothing. Black and White. No fringed and frayed edges. Old diet and food stuffs equal death. There was no leeway in her solution for those who might struggle towards a better solution in their own good stumble-tumble-and-trip time and way.

A big ambitious destination can be an onerous one: daunting and overwhelming when seen in isolation – but as long as the journey to it has some light and shade; some play and humanity with the best interests of our flawed selves at its heart, we’re far more likely to embark on it. But I sense this a very British thing.

Being a bit almost and not quite. Imperfect. Flawed. This is the British way. Saying and doing the wrong thing every now and then. Making ourselves look a prat. Failing. Getting through. The universe of the underdog is our universe. We love them – because they are relatable. This is very different to the knowing and snarky failure of Family Guy and Ted.

And in the universe of the underdog, banality is one of the most undervalued states of our existence – and the most profound. Truly universal, it is one we can all relate to.

Banality and the poetry of its daily occurrence is again very British. The perfunctory observations and recordings of the minutiae and mundane are written into everything from high culture to low art – from Syd Barratt’s ‘I’ve got a bike you can ride it of you like’ and Bowie famously singing ‘there’s lemons on sale again’ in Life On Mars – his paean to the banality of Britain in the 1970s – to the Matchstick Men and Women of Lowry’s town-scapes to Alan Bennet’s forensic interrogation of the very British nature of relationships played out in Father Father Burning Bright and The Lady In The Van: microscopically dissected renderings of uninvited friendships and still-born familial love. There is little to separate the knowing observation of Bennet and the Kaiser Chiefs as they sing ‘I tried to get to my taxi. The man in a tracksuit attacks me. He said that he saw it before me.’

In the awkward truths of hum-drum, everyday rituals is where this very British humanity lies. Bennet captures fireflies of human emotion amidst the ordinariness of shopping lists, bed-socks, Camden Traffic Wardens, NHS hospital porters and the sweet & cigarette shop plying emphysemic pensioners with Benson & Hedges and multipacks of Rolos.

Unsurprisingly, banality is the point where another character from Brent’s creator, Ricky Gervais, and David Bowie, the Glam troubadour of British hum drum collide. The moment is captured in a comedy scene that is, for me, the most perfect distillation and summary of how flaws and banality are celebrated in the UK.

The scene, from Extras, involves Gervais’s star-struck character Andy Milman trying to get into the tiny roped-off VIP area of a club to buddy up to David Bowie. On being beckoned over, Andy finds himself making a heart-wrenching admission of his own mediocrity and failure only to have it thrown both to the crowd and in his face by Bowie with that song:

Pathetic little fat man;

No-ones bloody laughing.

The clown that no one laughs at

They all just wish he’d die.

 

He sold his soul for a shard of fame

Catch phrase and wigs

And the jokes are lame

 

He’s got no style,

He’s got no grace;

He’s banal and facile

He’s a fat waste of space.

And suddenly there is a quiet alchemy at work. Suddenly, we find ourselves beginning to consider the unpalatable – we find ourselves starting to like an unlikable character a little bit. Because his flaws have been writ large for all to see. Cruel perhaps; but human nonetheless.

Banality of this kind and the flawed lives it is rooted in – this is where we need to test the new model of prosperity for British people. This is where we need to find its insights and its language. Not in the boardrooms of multi-nationals and TEDx talks.

So here’s to banality. And flaws. And human stuff. Messy, imperfect, uncomfortable and awkward human stuff – and their role in a new and more deeply connective narrative and model of prosperity. For the UK at least.

Brands, old-school Diplomacy & the New Humanities

26 Thursday Mar 2015

Posted by Thin Air Factory in Uncategorized

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7 Revolutions, Adaptive Governance, Al-Indirsi, Back to the future, Brand Diplomats, brand futures, brand Influence, Business Schools, Castlereagh, Consumerism, corporate leadership, Cosmography, CSIS, DAVOS, Diplomacy, ecosystems, geopolitical leadership, Human resilience, Humanities, Napoleon, resilience, WEF

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We’re up to our ‘proverbials’ in Brand Advocates, Influencers & Champions. The social shock troops have to no little degree saved a lot of the big consumer multinationals from themselves. They have proved themselves both central in driving relevance and a vastly improved and far more respectful model of customer service. They are to that end critical in securing the survival of relevance in many multinational brands who until quite recently had acted with old school impunity and arrogance when called to account.

But the blunt grass roots tool for creating better is just one of two required to secure an improved human existence in the face of our stratospheric levels of consumption and the brands who feed it.

The other (just as important as its grass roots cousin in shaping what better looks like) is though of a more nuanced and rarified nature. It is subtler, sharper; multi-faceted, fluid; intricate.

To build the more resilient and adaptive form of governance and influence that multinational businesses are increasingly going to require will take more than just a an MBA upgrade on the usual business school thinking and doing.

It will demand a new creature.

“The effective leader will jettison vertical integration information hoarding and dogma in favour of optimization, recalibration and negotiation.” (CSIS 7 Revolutions).

To navigate the ever-greater complexity and turbulence of our accelerating world, Leadership must be augmented by a new kind of executive corps.

The cats-cradle of interdependencies, interrelatedness and infra-connectedness of global business and the ascension of global brand potency in regards to global acts of responsibility demands more than a just ‘a faster executive horse’.

“A well-run business that applies its vast resources expertise and management talent to problems that it understands and in which it has a stake can have a greater impact on social good than any other institution or philanthropic organization” (CSIS 7 Revolutions).

Execs are increasingly finding themselves participants in and the conveners of dynamic and diverse conventions of actors and agents within the sphere of their commercial and social interests.

This new and more fluid model of engagement in the scale challenges that face both their businesses operationally and systemically and the communities in which they seek to thrive will become the norm.

Strategic coalitions consisting of governments, corporations, NGOs, and academic institutions will be necessary in mounting effective responses and capitalizing on important opportunities (CSIS 7 Revolutions).

The brutal truth is that they will be ill-prepared and increasingly incapable of managing and orientating these groups to any great degree.

This is because they simply do not have the skills and the training to do so.

To be brutally frank, the Davos & Done school of global stewardship needs a hearty and well placed kick up the arse.

Watching the currently fitful and flawed nature of a new world brand conversation should be all the proof we desire.

Current 21st Century Brand dynamics demand that Brand Leaders be capable of meaningfully engaging in a conversation that often spans a staggering breadth and depth of subject matter:

  • operational and systemic excellence, innovation and advancement
  • geopolitical sources of volatility and influence
  • the impact of global and local financial governance & volatility
  • the evolving nature and mandate of labour rights & the social contract
  • enlightened and reasonable understanding of adaptive governance models
  • the impact of technology both systemically and socially on global Value Chains
  • clarity and influence on relevant local, national and transnational regulation
  • a clear understanding of the value of enlightened sustainability practice and value
  • resilient growth modelling that embraces both quantitative short term and qualitative long term objectives

Add to these the escalating nature of responsibility and the multinational businesses ability (and more importantly its obligation) to focus all of its skills on improving both its own systemic nature and ecosystems as well as that of the societies, cultures and environment in which they are rooted and the need for a master-class in Brand Diplomacy quickly becomes critical to the successful evolution of our human existence.

The new leader and those that advise them will not only require an audacious breadth and depth of understanding but also, even more importantly, the artistry to navigate the nuances, multiple agendas and cultures of the multiple actors and agents operating within their realm.

This is what leads me to believe that this is the dawning of what I like to call The Age of Global Brand Diplomacy – and the rise of The Brand Diplomat.

Real diplomacy is a rare gift of the few that exists usually only by accident, quirk or happenstance. It requires a very particular education: a highly diverse immersive and passionate pursuit of breadth over fashion, depth over trend. It demands a real investment of purpose and person – a commitment of measurable integrity.

Given the scale and importance of the challenges they will be faced with and in which they will need to have a profound impact, the new breed of leader will at best be schooled in both the arts and discipline of geopolitics, anthropology, civilisation & culture, the Arts, the history of diplomacy and the intuitive Social Sciences.

So the question for me is not whether a Business School of global merit and stature should do this; but which School? Which business school is going to rise to this challenge and embrace the task of shaping this new creature more formally?

Which school can credibly host the Master-class in Brand Diplomacy?

It requires access to and the benefit of an environment that enjoys an effortless multi-cultural aspect. It requires exceptional immersion in a dynamic accelerating ‘living’ throng, not splendid isolation. It requires an audacious fabric of skills and disciplines to be stitched together into one compelling proposition.

But mostly of all it requires people steeped both in the commercial marketed and applied world and that of the NGO the government think-tank and the venerable institution.

It will also I sense require a new trajectory and term of influence and engagement: a longer and greater arc of nurture and devwlopment coupled and a more interdependent quality of rolling assessment and dispositional measurement from a far earlier point in the shaping of a mind.

It will also demand a clarity of purpose sparked and elevated at an early age – in much the same way that the British Public Schools of old shaped the disposition and the ascent to position of boys from their prep school years – through the study of War Craft, the Classics – a living, breathing understanding of how one fits into and then, if in your interest, how one starts to run and lead a ‘mini me’ hierarchical society; through the use and leverage of various tools at ons disposal – the pride and allegiance of the House system, Corps duty, prefecture and eventually the position of Head of School.

The only difference now is that having stepped through that system – the rest was quite straight forwards – based upon an assumption of position underwritten by an impenetrable right of entitlement.

The modern world has different demands. The fierce competitive nature of it cannot be dissuaded simply by an accent and a tie anymore. Quite the opposite. The brutally mercantile nature of it allows no easy options of rides. resilience and adaptability are critical in the survival of the Brand Diplomat.

In shaping the curriculum of the new Brand Diplomacy we also have the benefit of hindsight and the sensibility of foresight

We have the advantage of knowing that setting foot in the real world beyond the hypothesis and the theory is what ultimately shapes an exceptional leader so we are already one step head of the old model; the raw talent pouring into the world is more connected, engaged, Worldly and far more rounded. We also have the welcome addition of living in a time of the female competitive advantage is in its ascent (something the British Public Schools could have done well to embrace a lot earlier than they did).

The Business School that chose to accept the challenge of Brand Diplomacy would need to very clearly set their sights on those at a school age with the potential to fulfill their potential in this rare space where global politics, commerce, finance and cultural anthropology collide.

I believe that a course in Brand Diplomacy would need to be designed to be the culmination of a journey to enlightenment. And enlightenment is the word here.

No posturing blue-tooth slide show talker will be able to busk or bluff this. We already see in the sustainability and social purpose ‘game’ the limitations of the stage walker: too many rooms: too may panels: too little progress: their ceiling all too apparent to everyone but themselves.

This will demand true leadership skills from enlightened and measured minds.

A meaningful course in Brand Diplomacy should plumb not only the usual texts and case studies to hand but also look beyond the 20th Century scholars and Students of Diplomacy to the Birth of it in the Italian City States of the Quattro Cento and amongst the Bourbon Courts of the Southern Mediterranean. It should look to the life work of the likes of Castlereagh (the subject of Henry Kissinger’s thesis I believe), the much maligned but now redeemed British Foreign Minister from the era of the Napoleonic Wars: a master statesman who shaped much of the best of the interrelated and more stable nature of European politics – but only by virtue of combining foresight and the subtlest of diplomatic arts to everyone from Tsar Alexander and his own Regent to the masterful Austrian, Prince Metternich et al.

To shape the a more resilient future the business world needs to look past the lazy interrogation of the same old business school tenets and brand pillar thinking to the expansive landscapes of the Humanities and the depths of Geopolitics – to look beyond the One Size Fits All model and embrace the diversity of an Renaissance perspective.

idrisi2

Brand maps and models should begin to resemble more the cosmographic maps of the middle ages and the early powers – where character, tribe, geo-centrism, chronology and purpose exist on one plane seen as a whole.

This would be respectful of the new broader more complex and dynamic world that superbrands exist in and in which they have enormous influence on.

And to be frank, I sense it would be a damn fun course to attend.

So my original question stands: which business school?

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