SUPERDIGICALORIFICTXTMEAPPITROCIOUS! Supersize living &; the rise of digital obesity.

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Speed of Life is a wonderful thing. Progress, and the inexorable march of on line living, technology and the sprawling social networks that have come with it, has slung shot those who can afford it into a 21st century filled with an endless stream of content for the highly emerged and highly demanding Right Here Right Now digital citizen.

It’s not hard to see why Businesses and brands desperate to stitch themselves into the fabric of the new consumer consciousness have come to see leaping into this new digital wonderland as a magic answer, inspiring, resolving and delivering all of their dreams, issues and woes at once.

Digital ‘stuff’ can illuminate and expand brand presence, overcome budgetary and operational challenges and polyfill inadequacies all in one shot. Genius. What’s more the captive audience is awesome. There’s a heaving mass of relentlessly connected creatures out there superglued to one device or another, as brilliant as the 3D graphics on our android touch screen and as unlimited as our mobile package, bound in an electric cat’s cradle of joined-up-ness.

And in a world where People talk to people; machines talk to buildings; homes talk to owners; bus-stops chat to commuters, cams speak to police stations, clouds speak to cables and ideas speak to reality through 3D printing technology, the opportunities for businesses and brands to inveigle themselves are seemingly endless.

Our kaleidoscopic ability to multi-task our multi-life and its many personas, searching a holiday, gaming, booking a table, sending an email, grabbing three music downloads (illegally of course) while txt avoiding a tricky mother and recently downgraded BF between wi-fi hotpots presents a wonderland for every experience, service, product and platform designer, innovator and engineer out there.

For a business looking to:

  • build an authentic meaningful and differentiated social brand
  • Improve Reputation and NPS scores
  • stimulate appropriate and meaningful innovation that creates and captures real value
  • move from a bought media to earned media model
  • embrace the game changer mechanisms and communities of the not for profit social entrepreneurial brands

this new rich dynamic and fluid world with its social networks, causal platforms apps, communities of interest and endless playgrounds of content offers a host of opportunities and an infinite number of occasions at which a business can create added value, improve customer centricity and reach a new audience from a myriad number of angles and directions.

The only issue that faces them seems to be that of deciding which conversations to join, who to love up and where to aim the super rainbow gorgeous gun of digital first.
Even the Newtonian truth of our shiny new gig-enabled universe seems to offer salvation and an opportunity to do a Cloud worth of more Digital ‘stuff’.

The toxic underworld that doesn’t feature in the Unlimited Me brochures – the quite unpalatable opposites to our electric speed of life can be turned into a positive in our newly connected world.
A number of businesses and brands have already seized on aspects of the digital distemper:

  • The loss of real human connection and community
  • The dislocation of the poor and the elderly
  • The rise of cruel digital anonymity – e.g. cyber bullying and sexting
  • The collapsing quality of content at ever increasing speed and volume.
  • The as yet unanswered question heavy mobile use’s potential to micro-wave our brains

turning them into the gift of a higher purpose beyond profit for the brand or business, taking them up as a new causes to fight, using the networks and platforms to play out off set strategies for social cohesion, volunteering schemes and outreach projects, delivering apps that donate and micro-fund community action and real impact, and galvanizing employees on and off line to ‘give back’

 But there is a danger in this Bad Into Good model for me. Because I believe it has the potential to disguise or wholly obscure the exacerbation of a far more insidious malaise – the one thing I believe presents the only truly equal and opposite force to that positive powering our hi-speed digital lives – the condition of digital obesity.
We are, in digital terms, becoming morbidly obese – and businesses and brands asserting their digital persona in the world will only make the condition worse.
To grasp some measure of the potential ‘tonnage’ of digital stuff coming our way in the not too distant future, one only has to look at the seismic budgetary shifts in both marcomms investment from traditional to new media channels and in operational emphasis to online customer retail and service models.
And as with their friends in the fast food retail sector, businesses and brands cannot simply lay the responsibility for healthy levels of consumption at the door of those consuming it.
In our supersize-me digital world they have engineered a plethora of ever greater choice – a curse that we seem incapable of undoing or casting off for fear of not being or being seen to be ‘connected and ON’.
We’re in an endless lock-in at the All You Can Eat big byte buffet and we’ve eaten the key.
We are becoming increasingly immobilised by our mobile selves, screeching to a halt mid stride, sentence, hump or sleep to answer the seductive vibration and ping of another pointless digital missive.

We are stuffing our faces with gigabytes of links, looks and lazy emotion to the point of nausea.

We are increasingly crippled by the devices sitting in front of us, paralyzed by the mere thought, let alone the actual loss, of power or connection. We sit slumped in bars watching the bars on our mobiles flicker in and out of range. We find ourselves frozen in silhouettes, stupid people holding smart devices to the sky, some half open window or the door in some desperate search for connectedness and meaning.

More and more of us are quietly and invisibly suffocating under the sheer weight of our fabulous unlimited-ness – rolled in fold upon fold of multiple personas, accounts, passwords, profiles and the multitude of screen devices that serve them. For some, digital citizenship is crushing, both physically and spiritually – a crisis of wellbeing.

We are getting less emotional bang for our digital buck – becoming spiritually diminished by the ever increasing and relentless consumption of the over illuminated text of content, connection and correspondence – the Windows to our soul now come with a Microsoft logo seared into the lids.

There is even a nihilistic dimension appearing; with grown adults oppressed by the SKY Plus listings – the endless chore of deleting all the things they will never have time to watch delivering a harsh reminder of their own mortality. There is no 27 Hour Day App you can tap to make it alright

People in business are doing less with a 24/7crackberry habit than they did by walking down the office floor and only answering calls in office hours. We now manage tsunamis of emails playing pass the parcel and administrating the professional persona we want the world to see, not who we are or what we’re really worth.

Even at our current level, If bytes were calories some of us would quickly become the lead feature in a tatty real life story magazine with larger than life pictures of our larger than life body now unable to leave the chat-room other than by crane and low loader HGV once some walls have been removed.
We are indiscriminately consuming supersize portions of content and correspondence at greater speed and greater volume than ever before and to such a degree as to create the very opposite of the nirvana our interconnected togetherness promises.

Both we in our digital neediness, and the brands and providers that serve it are driving a culture of digital consumption that is both overwhelming and unsustainable – and ultimately destructive.

We are becoming immune to massive deliveries of every type of content, our hunger becoming harder to satiate, the digital version of a stomach stapling lying just around the corner for some of us.

And this immunity will only in turns frustrate and further inspire the brands and businesses seeking our favour to double their efforts and outputs.

We need divine editing and de-selection tools, not another shed load of low quality tat shoved down our pipe – a role that businesses and brands could well embrace to amazing effect on both their constituencies and their reputations.

It is the responsibility of any business that is considering or already peddling and utilising the digital fix to authentically embrace to a greater degree the role of divine editor physician and life coach on the behalf of societies they thrive within.

So perhaps, the next time the strategists and consultants both inside and outside your business are assessing the value of wrestling with the muscular ‘cut’ colossus of our godlike digital selves, standing astride the world wrapped in electric pixel pants packed with gigabyte greatness, they should spare a thought for its troubled twin, stuffed into ill fitting velour sports leisure wear, sweating and wheezing, roll after roll of uncontrolled content pouring over the top of its go-faster waistband as it shuffles at a snail’s pace to the supersize fridge of byte-size snacking on its collapsing peta flip-flops.

In pursuit of exploring the edges and impacts of digital obesity I would invite the sharper and more inquisitive brand and business minds out there and the big brains who serve them to get out the weights, measures slide rules and calipers and get to work on a truly transparent assessment of the situation.

Social and digital strategists both on the operational and the brand sides of business must honestly consider the more toxic downsides of our digital brilliance. They should pass a colder eye over the subtler psychiatric impacts of the nihilistic nature of our consumption when plotting a new digital dimension, otherwise they are not representing the potential for impact both good and bad that the digital virtual world has to offer.

Only then could we all leap into this amazing new world with a clear understanding of what we are getting ourselves into and what a sustainable and healthy digital citizen really might look like.

FOOTNOTE

An abridged version of the above featured in the Guardian Sustainable Business last April:

http://www.theguardian.com/sustainable-business/digital-obesity-high-tech-health

and featured as a theme in the UK Dream Wellbeing workshop I facilitated. It has subsequently been picked up the University of Surrey as a potential 4 year research piece – Digital Divinity and the search for an enlightened digital life – in search of a top up corporate sponsor.

Seaquities – Salt Water Equities & the democratization of our Oceans

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Screen Shot 2013-12-13 at 17.06.09In the face of potential Oceanic meltdown, how do we use brands, technology, a sense of ownership and a good old fashioned bit of market trading to make us all ‘at one’ with the sea again?

How do we democratize the expanses of water that surround us? How do we give everyone a vested interest in the wellbeing of the 7 seas?

Simply by giving everyone an invested interest in them perhaps.

Currently the whole deep blue sea is an ocean away from people’s everyday lives. We need to put some salt water in their pocket to remake the bond. Something they sense the value of in real time and their lives.

So what if we created a commoditized and tradable asset of the oceans – purely as a virtual trading currency? And create a share issue around it. Just for fun.

Then we draw people towards them, exploring them, seeking capital gains and dividends from the complexity and the stratifications inherent in our oceans .

If we have a digital 3 dimensional map of the oceans that we can pixelate, we can plot them, and draw people into their world with the offer of ownership, even if it is only virtual. (We do it with teddy bears and stars for God’s sake, so why not oceans?) Why not create billions of pixel kilometers of ocean that then get virtually traded? An oceanic version of equities.

Lets call them Seaquities.

Let’s create a global virtual trade in Seaquities. And as with global Equities, the big fish take the big block buys and distribute as they see fit to their stakeholders – right down to the everyday people buying the odd one here and there

These would create a central fund of immutable mutuality around our oceans with multiple dimensions where everyone can play. Parents, grandparents, uncles and aunts could purchase small swathes of water for their little sailors to virtually sail and trade.

Communities and Corporations with a vested interest in the sea, either on which they ply or base their trade or from which they seek their livelihood could buy up blocks as a legacy statement of intent.

And we could grade them – with the deepest ocean Seaquity pixels being the most valuable (rich as they are with any marine life left that we haven’t killed off yet, as well as the underwater mineral riches embedded in the underwater mountain ranges) – and with those from the shallowest waters being offered to the fashion industry (only joking).

Brands could then use their global voice, constituency and distribution channels (on pack on shelf on mobile on line) to spread the word. And technology can build the trading platform where everyone plays.

Gamification would be critical to the success of this. Bringing play into this most serious of issues in such a way as to appeal to the Planet Me sense of personal rewards and relevance as opposed to the Planet We ‘cupped hands stroking polar bears’ version is vital for it to fly.

If Zynga can create a sense of market force around Farmville and virtual coins: and bit coin can trade things of immeasurable value simply using virtual algorithms then surely Oceanville and the market trading of shares in it cannot be beyond the wit and the intellect of us all?

And the educational aspect that the exploration of ones own portfolio of Seaquities would bring could be mindblowing.

Who knows; if we could get a few Vampire Squid traders go long on ocean Seaquities while they short everything else, now that could be transformative.

That really would be a new form of Trading Futures!

Part 2 of Big Fish, Little Pond & the art of oceanic happiness. 

Big Fish, Little Ponds & a big brand guide to oceanic happiness – Part 1.

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Having just read something on the degradations of the oceans I am inspired to get a little Wonka-ish to make a point.

It seems that how we consume life especially in, around and out of the oceans are going to return those oceans to the primordial soup we climbed out of but a few million years ago.

What we do and how we live affects the oceans and seas in some way or another immediately or eventually, chronically or acutely, directly or indirectly.

So, whoever we are: the lady in a diner in Boise Idaho chowing down on Big Lite Ceasar Salad with anchovies; the bloke in the Birmingham café eating pilchards on toast; the dad flushing cotton Buds down the loo; the farmer slooshing phosphates into the Yangtze; the African 8 year old re-skinning 2nd hand rubber tyres; the skateboarder in Berlin dumping his cola bottle in the Spree; the turkish fisherman using dodgy nets – its our business.

But who’s going to tell us that. And more importantly who’s going to help us act upon our new-found responsibility even if we accept it.

We need to find a way to democratise the oceans – give even the deepest most distant point of them as much meaning to every one of those people as the small bit they might have paddled or swam through on their last holiday – give them meaning to every person in their everyday lives.

So I say hands up global brands.

According to CSIS’s 7 Revolutions & HBR – “A well-run businesses that applies its vast resources expertise and management talent to problems that it understands and in which it has a stake can have a greater impact on social good than any other institution or philanthropic organization”

Which in my world makes the Oceans every global brand and corporation’s business.

Global brands can help us in closing the gap and popularizing the plight of the oceans and seas but for them to do so we need to demonstrate the value to them; and the value and stickiness to their customers of any partnership.

The most important thing we need to do first is to make people feel the ‘pull of it’ and we need them to feel responsible for the health and vigour of that emotion and the source of it – we need to frame the oceans in such a way as to be both emotionally and physically relevant and important again to the people on our planet – especially those in the first world in a position to have the luxury of being to do something about it in so many simple ways. Global brands have the voice the reach and the channels to make those connections.

But which ones?  Again I have a childishly over simplified answer.

Take a photo of the trash washed up on an un-tended beach on the weather side of a pacific island and look at what’s on it.

Plastic bottles. Millions and millions of plastic bottles – so I say, if leadership goes to the biggest fish in this pond and we’re rummaging in the plastic bottle department – stand up the Happiness factory and join the mission. Because, even if those bottles aren’t the property of those busy teaching the world to sing out there and being an arms length from everyone on the planet, they are manufactured by ‘wannabee thems’. So biggest fish, step up.

And ooh look: Trainers – so we’re walking on water it seems. Again, I apply my biggest fish in the global pond metric here? Tick.  You’ve got it. Stand up Nike. Say nothing – just do it.

Oh, and a few car tyres. Fabulous. Bridgestone? Michelin? Continental? Who’s the real player here? Roll up roll up. Your name is on the boat.

Which brings me to my other super childish starter for ten. And this is in the ‘what do we ask those brands to do?’ department.

I say lets start with something big; big enough to be seen from space – the huge islands of plastic and debris floating in a couple of the oceans. (And, please; scientists, oceanographers, marine biologists and engineers; tell me the following idea is impossible because if it isn’t, that no one has started developing these already almost constitutes a global act of aggression against the human race.)

If we can build super tankers to traverse the oceans – and we can engineer deep sea wells and deep tide dredgers – how come it is so far beyond us to develop an open mouth surface dredger to start hoovering up these islands of crap?

Funding? Well I point us back to the logos on the debris on that weather-side beach.

We know that the Happiness Factory feels that a global CSR play has to be BIG! Nike are the Just Do It kids. And every tyre company is about mitigating risk in the wet

And right now, from where I’m standing, suffocating oceans and the death of the living seas will soon overtake fat kids, heart disease from lack of exercise and substandard stopping distances on the world agenda of “whoops this isn’t going to end well” biggies.

So I say, get in a room, get your cheque book out and, I don’t know, build a very big dredging boat or something; and at least start to do something.  I know that it is not the answer to the highly complex problems facing the oceans. But draw that kind of big brand attention to this kind of problem and the democratisation of the oceans will begin. Start the conversation and the journey. It will be worth it.

Part 2. Coming soon.

 

 

The New Jones’ – A 21st Century Green Movement & the power of keeping up with ’em next door

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OK so we’ve had the Original greens – hard-core activists and connected liberators of all of us from the yoke of consumption destruction and overbearing human right of entitlement – dibs on everything that isn’t our rarified species.

Then we had the Blue Greens – sustainability experts and big brains born out of the smart set modelling living ecosystems and developing everything from clean tech, by-product life-cycling and social networks to those reframing CSR and doing the right thing as imperatives for a better total life – not just tree hugging. Suddenly we’re viewing the world holistically not only on environmental but economic social and cultural measures of wellbeing.

Then came the Greenback Greens – the money monster advocates of sustainability practice protecting future growth and profitability, stimulating qualitative growth and, at its very, very least, driving economies and efficiencies into the business through rigorous and inspired supply chain optimization – and who, if you tick those boxes and play nice, won’t short the crap out of your business.

But the green thing has warn thin, even in the early adopters – and there is certainly no green movement on a mass scale unless of course you include the twitter feeds and face books of Kermit, Yoda and Mike Wazowski

85% still aren’t listening to green living or any other colour of conscience driven consumption for that matter – they’re all working on a different tip on the other side of the chasm and we’re just not crossing yet.

So I’d like to inaugurate a new back to the future green strategy for tomorrow. One rooted in a primal powerful truth – that of the human gene pool imperative of climbing the procreation ladder and securing gene survival and immortality. And it is based on the purest and most human green behaviour of all.

Envy.

Lets hear it for the power of envy to drive everyday people to drastically change their behavior sometimes inexplicably mid flow, and do audacious courageous and sometimes socially down right insane things in the name of ‘me-too’. Envy actually changes the way people are wired and not always for the worse. Recent studies have demonstrated that inciting envy actually changes cognitive function; boosting mental persistence and memory.[7]

Bertrand Russell believed that envy was a driving force behind the movement towards democracy and must be endured to achieve a more just social system.

So perhaps, given that psychologists believe that there are two forms of envy – one toxic and one benign – could we not seize on the power of the benign form to shift the hearts and minds of that 85%?

Desire is the only true emotion that seems to be still missing in most of the communications and lifestyle framing around a more sustainable lifestyle for us all

But this is a clear brief: stimulate potent desire around something – products, actions and behaviours – that is a component part of a more sustainable world.

Find the dimensions in the story telling that make it ‘ping’ the bell in the mind of the 85% – set yourself to the real task of turning the gene pool purchaser green with envy

No more furtive apologetic or overly protective do the right thing mantras and less of this and much less of that.

Just feisty shiny confident “why woudn’t you? coudn’t you?” stuff – all built to trigger the green eyed but in this instance wholly constructive monster.

Using the same strategies that were applied to transform the post war American Industrial machine from destruction to consumption through the championing of the Consumer Citizen leads us to weald a very simple blunt tool – show people living a desirous life all around you – and in the end the gene pool rule applies.

Transforming what the mass find desirous in others around them when those things are cool, smart examples of lighter living makes the old toxic nature of keeping up with the Jones suddenly alright by me.

And if we get a decent number of people to go ‘ohhh yes please I like it’ – and use every tool in the box – feature the desirous life as a back drop – in soaps, films, magazines, and adverts: bingo. Yes, that’s the creak of populist desire you can hear.

In this way we start to re-imagine a new prosperity and sense of aspiration – a really attractive, sexy one underwritten by invisible sustainable truths to stop the wheels falling off of it – one built to endure.

But fulminating on the power of envy in trite terms denies its more academically and philosophically viewed immutable human truth.

Schoek sets out the power of envy as “a drive which lies at the core of man’s life as a social being…[an] urge to compare oneself invidiously with others.” And in turn “We need envy for our existence, though no society that hopes to endure can afford to raise it to a value principle or to an institution”.

Envy’s potency is the true and only social strategy – its power unmatched, if it can be harnessed the right way.

So perhaps knowing that when it comes to the human condition, Envy lies at the heart of why we consume life the way we do; and knowing that it is a standing condition of the human psyche; and accepting that it is one of the most powerful drivers of behaviour, perhaps there is some merit in boldly using the good version of envy; the envy of a smarter lighter lifestyle lived by others as a better and more honest way of transforming the bad social norms of consumption for better.

Just a thought.

A darkening sky: Madiba and the quiet brilliance of true purpose.

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Today I find myself so quietly sad and a little defeated. Tomorrow will be fine: beautiful, exceptional in the rising of its sun and life continuing.

God knows there is enough in the world to be sad about beyond the passing of one old man who has lived an amazing life, transformed worlds and lived with such rare brilliance, poise and dignity. We should celebrate his life and all his achievements.

But my sadness is at the space he leaves and the extinguishing of his light in the world.

I struggle to see any leaders of his humility and magnitude at large.

I see swagger, I see psychopathy, I see hubris, I see celebrity, I see megalomania, I see the sophistry and fakery of the mediocre everywhere, roosting in positions of power that should otherwise demand such exceptional qualities of the individual. But so few truly seem to understand that one has to be silent: un-remarking of one-self to be truly remarkable – the most powerful proof of that silence played out in the gift of the words and honours of others – not your own.

I do not see wisdoms layered in the leaders set out before me. I certainly do not see leadership of his depth and steely conviction and unwavering purpose.

In what I do I see so much written about ‘purpose’ and I cannot help feeling at times like this that someone should take words like purpose and those of the traits that characterise it – that of the ability to endure and prevail against all life brings. They should be taken out of the mouths of those who are not worthy of them.

A purpose driven business is everyone’s favourite catchphrase for what constitutes a spiritually and materially healthy and successful business – driven by a need to focus on more than just profit. I would be the first to agree.

But on days like this I feel a powerful surging need to apply a filter across the corporate lexicon – and extract these words – words used to describe this extraordinary man – from the mouths, slides and corporate PR releases of their emollient strategists until the people who run these businesses come within at least a light year of presenting even the tiniest evidence of the spiritual stature, eviscerating intellect and wilful optimism that flourished in Nelson Mandela.

So my sadness is not for him. He lived a life that some of us can only dream of – overcoming everything life threw at him with regal understatement and humility, untouched by any resentment or hatred for those that did so much to extinguish his brilliance.

It is for us I am sad, left, for now, with the shower of stunted flailing egotistical spiritual dwarves that lead us – those flailing fools we call leaders. I was happy while the brilliance of him cast such a bright unkind light over them – holding their flaws and failings up in such cruel relief. I am certain some will be happy that that kind of light has faded for now at least.  

Unbearable Lightness of CEing: a tongue-in-cheek look at lighter leadership

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Chief Executive Officer – Chief executive of Stuff – Managing Director – Business leader – ExCom  –  C Suite  – Def Con 2 – West Wing. The over use of militaristic nomenclature like Chief and Officer is a small pointer to why people struggle to apply a lightness of touch in their leadership. The rhythm, weight and emphasis of their belicose language and physical nature of the culture around corporate leadership (Spartan workouts are VERY popular with ‘leaders’) also gives us a reasonable pointer – that of the Psychopath let loose across a PAYE infrastructure.

Recent trends have pointed to the Female Leadership Advantage and the 7 traits that define it – Empathy: Vulnerability: Humility: Inclusiveness: Generosity: Balance: Patience: as being far more likely to deliver and sustain growth and innovation in the new business landscape. Their collaborative, co creating, humane and inclusive nature and behaviours illustrative of the decline of old world, one dimensional model of paternailistic leadership in favour of a kinder smarter workplace – so for that we can be increasingly thankful – anything to offset the alarming number of David Brent’s out there.

Much like politics, corporate leadership in its old form is one of those things where everyone who willingly gallops towards it, or seems desperate to attain it should be roundly shot before they get anywhere near the interview room, let alone a company filled with normal people and lives and families.

Granted ‘normal’ people are wholly capable of taking ‘lighter, kinder’ natured leaders for a complete ride. (The Right To Entitlement is the new religion – with millions of disciples all praying at the altar of ‘but I deserve so much more!!!!’ though usually forgetting to quailify on what basis or by what right other than simple existing)

But as they pass around ‘crap boss’ anecdotes in the pub, if you look beyond the small element of agenda settling and general grumpiness there do seem to be a recurring set of behaviours and traits that might constitute a list of watch-outs in the dodgy heavy handed leadership department:

  • Over indexing on Presentation courses and Life Coaching.
  • Far too over- excited at the wrong parts of Wall Street’ The Movie.
  • A tendency to use the phrase ‘C’mon people let’s get to work here’ even when faced with Jean from Accounting, The Call Centre manager and two sales guys in a small windowless room in Bromley
  • Inappropriate Fascistic tendencies at child’s Little League football matches ( though actual attendance of anything other than ‘business’ stuff is a positive sign)
  • Bossy approach to arranging relentless holiday activities
  • Ridiculous Pub Quiz over achievers
  • Talk about themselves in the third person – ‘MMmnnn Peter’s not happy…‘ (smacks of the rather unpleasant habit of speaking through a Ventriloquists Dummy)
  • Refer to themselves as Alpha something…anything

Additional watch outs come in various forms. Platitudes like ‘I’m straight talking and no-nonsense’ should come with a health warning; they are the leadership equivalent of turning up in a T Shirt that has “I’m funny” emblazoned across it.

Funny aside, there is a paradigm shift coming in the realms of leadership and it is not only augured by the rise of Female Leadership traits, knowledge economies  and softer industries driving our future. I believe it is also being driven by the our moving into the Age of The Polymath.

The Polymathic nature is ascendent in almost everything that surrounds us. The old one product one function world has been set aside in favour of one packed with a noisy self confident multi-tasking scrum of look at me multitaskers . The new product universe comes with multiple functions + benefits + rewards (both emotional and material) built into every quarter – shops that are clinics, phones that are cameras, cars that are playgrounds, holidays that are educations, games that make money. This multiple function nature of so much that illuminates and elevates our lives is I believe creating a new demand for a very different type of leadership in the businesses that deliver them – leadership shaped by the new realm of integrated big data, multiple colliding landscapes of human engagement and experience and ultimately the ability to view a business through the filter of multiple function and reward  in such a way as to relentlessly create and capture value in it.  A leader needs to be at least as multi functional as a smart phone! Even if, like smart phones, the business only uses 5% of that functionality most of the time!

In the CSIS overview ‘7 Revolutions’ they set out the leader of the future as follows:

The effective leader will jettison vertical integration information hoarding and dogma in favour of optimization, recalibration and negotiation.

In an increasingly integrated world ‘the big picture’ requires a daunting breadth and depth of knowledge

The new model compels the leader to master the transition from Clipper Ship to Flying fish – It is less about the expeditious propulsion and safe passage of trade increasing across a distance – a more quantative measure – as much as it is the expeditious propulsion of and securing of talent spreading across a network – the qualitative.

Interestingly the ‘ation’ words back there – optimization, recalibration and negotiation (across the nation, generation – apart from starting to smack of a bad reggae song) seem to demand a very different creature – one focused on a far more horizontal and myriad skill set. This is echoed in recent reports showing that the new C Suite leadership positions are being filled more often with candidates demonstrating greater horizontal skills (leading amongst equals) than vertical ones based on the old vertical climb to the top.

Anyway, it just seems that everything is pointing to a more nuanced renaissance person able to use multiple reference points to plot a smarter course – with the laws of audacious diversity being applied – the greater and more varied number of perspectives, intellects, and skill sets focused on one pure goal, the more likely the goal is to be achieved – and with gusto.

So the leadership model, influenced as it is now by greater diversity, more feminine traits and behaviours, a less recidivist and machismo heartland and by the shifting landscapes driven by our polymathic age, is lightening up – and thank any god for that.

Perhaps the last word on lightness of touch needs to go to the Tao Te Ching – where Lao Tzu writes that one should rule a large ‘something’ (country/corporation/culture) the way one cooks a small fish. Too much poking, spoils it.

I’ll have the Black Cod please.

Buttery Invention and the perils & possibilities of a frictionless life.

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If utterly friction free living ever arrives, we’re all toast. Thankfully, I sense the human condition will never allow it to happen.

Whatever the technology buffs and lifestyle innovators might claim or predict, our everyday humanity is rather attached to the grubby, physical realities of its ruck and maul existence.

Furious invention is doing its damnedest to move us all out of the real world into a new era of technological and existential hovering – an avatar and clone-like experience of existence that allows us to remove any need to touch the scratchy sides of real life at all.

We now find that even the biologists are in on the game, creating data-based life forms capable of reproduction and evolution, utterly devoid of any human interaction. Soon we can just task a genome-mapped data-modelled living clone of ourselves to live the grubby truths of our ‘real’ lives while we hermetically seal ourselves in some floating chamber of frictionless fabulousness.

The death of ageing is yet another example of our need not only to remove the experience of friction but also the evidence of it: in this instance, that of our very existence and its impact on how we look – God no, we cant have that. That would be, well, rubbing our faces in it so to speak. Friction, of a different kind but friction none the less

Ok, yes, some frictionless living is very welcome and gratefully received.

With everything from frictionless payment to Iris recognition passports, travelators and the soon predicted absence of any friction of the London Transport staff kind on the Underground, one could feel that we’re well on the way to friction free living.

So it’s not for want of alternatives or invention that we still broadly stick to each other and the real world.

Perhaps it has been bred into us to cling to our mortality and its incumbent human flaw and frailty.

As centuries of poets, writers, artists and philosophers have tirelessly pointed out, it is only when we’re closest to the mortal, fragile truth of our own humanity that we feel most alive. Right now, thankfully, that seems to be the way we still like it.

We wouldn’t it seems change it for the world. Why? Because it’s in the scrape and the scuff that we remind ourselves that we are living feeling beings.

Indeed, some would say that it is only the addictive nature of human friction that will save us from a data-mapped genome-shaped self-generating binary oblivion.

The good news it seems is that the harder technology and lifestyle innovations try to separate us from the scratch-and-sniff interaction of human collision, the more we seem to crave its reality.

It is for the best that technology and its providers (and in turn, the brands that utilise their miraculous invention) are forever enabling us to hover just that little bit higher above the world by ever increasing degrees.

It triggers the Newtonian truth of equals and opposites. Which is both good – and of course, bad. Which is, in its own way, good.

There seems to be a direct correlation between our degrees of rare being and those of our base doing. The increasing speed of our ascent to technologically enabled dislocation seems to be matched only by the equally increasing speed of our descent into a playground of a more primal and connected nature.

As a species, we need to watch how life plays its self out both in ourselves and more importantly in others – it’s part of how we learn – it’s part of how we commune – it’s part of how we improve – it’s part of how we evolve as creatures. In the crash bang wallop of human contact.

It is only through our proximity to our own kind that we learn to navigate both the heights and depths of ecstasy and desperation in our human existence; and in turn proof ourselves against its worst rages of circumstance. It is also only in our real-time bumbling through our immediate environment, and in our connection to it, that we can truly gauge how and to what degree we and our surroundings are co-dependent – and in more human terms, decipher where the edges of our misanthropic and philanthropic selves truly lie.

It is only in being human amongst humans that we remember how to be human.

And it is only by our scraping by, getting through, and rubbing along that we remain sentient extant human beings connected to the world and the people around us.

Human Friction is the root of responsibility – the thing that keeps us on the right side of the walled ghetto of separated existence – and friction is what we as individuals and collectives need to secure our base human reflex to protect and care for our own and the environment in which they thrive.

The ever increasing generational and communal dislocation that exists in our supposedly civilised societies and cultures – the removal of the friction between the old, the dispossessed, the poor, the disadvantaged –  brings only one reward – a stunting of the cyclical, fluid, ever increasing improvement of our human condition. I find it no surprise that the most recent generation in our most civilised societies are the first in centuries to look forward to a poorer quality of life than their parents, as measured by almost every indicator.

If a brand wanted to champion a more evolved human existence they’d move the ‘frictionless’ dream and every new piece of technological improvement that delivers it out of the ‘human progress’ tray and into the ‘table stakes’ tray: their development a cost of doing business and being best in class: as opposed to being their ‘purpose and reason to be’

Having done that they should lift every communal and people powered initiative they have up and into the centre of everything they do.

Frictionless life is no life – friction is the visceral, flawed dirty engine of our humanity. And in a Newtonian world, the more you remove one form of it, the more you need to add of the other.

When people take back control of their own destiny – and when communities take back control of their own everyday lives, the impacts are astonishing.

For example, brands who unlock the desire of young people to apply their precious time to recreating the frictions of ‘together’, reap an exceptional reward. The rise of youth volunteering in communities around the world: and the impact on brands of organisations like RockCorps are both beautiful and redeeming – but more importantly they point to the value of friction to improve our existence.

When people re-engage with the beautiful human truth of finding the right way to rub along together; when they remember that their fellow and neighbour is if not ‘family’ mostly a friend; when they learn how to embrace the good bits of progress and all of its technological toys as a means and not an end; suddenly humanity blossoms.

Any brand or business therefore has to realise that our increasingly frictionless life needs an offset strategy – it needs friction.

They must realise that for every leap forwards that technology might proffer their ambitions, an equal and opposite people-powered investment in people’s everyday lives must come with it.

So figure it out please. If you don’t, we’re going to need a whole lot of peanut butter, marmite, honey and jam.

Galloping Consumption, sacrifice &; The Woman Who Rode Away: elegant gestures for a lighter life.

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Saturday-night’s BBC2 documentary on DH Lawrence and its focus at one point on the re-interpretation of his work, The Woman Who Rode Away, struck my post ‘Dr. Who + Twiglets + Quality Street’ addled-mind as very of the moment.

Having spent a lot of time recently debating the role of arch sacrifice as a flawed strategy for success in regards to transforming the way the early majority of folks out there consume life,  the documentary just served to underline how far apart the motivations of the Early Adopters and those of the Early Majority really are for me.

This fresh interpretation of The Woman Who Rode Away sees the woman’s act of submission to the sacrificial ritual of the local Native Indian tribe as a way of escaping (both spiritually and physically) the crashing claustrophobic banality of her silver-seeking husband’s venal, materialistic nature and purpose.

Her submission to the Indian Elder’s knife in the dark open mouth of the cave is now seen by some as being representative of a far greater universal human gesture towards redemption – that of the need to cleanse our collective soul by sacrifice of the temporal cancer of materialism and in turn to liberate our spirit from the conceits and capriciousness of the false and shallow concept of ‘civilisation’ that accompanies it.

This fresh interpretation of DH Lawrence’s narrative presents us with a new poster child for the more fanatical Early Adopters of a more sustainable human existence (as opposed to the older one which viewed it as an insidious misogynistic piece of propaganda from the pen of a racist proto-pornographer)

In absolute terms, the emphatic nature and the scale of the woman’s sacrificial gesture and the ecstatic experience of its enactment could be viewed by any self respecting hard line activist as the only immutable and authentic act of a sentient human-being against the bleak nihilism and banality of a materialistic life – the only fillip against the galloping, unfettered consumption that blights our planet.

For the pure, only the greatest sacrifice imaginable cuts it (pardon the pun). Only a gesture of this personal magnitude has the cosmic chutzpah and swaggerdaccio to deliver a profound and atomically fused connection with the world and greater cosmos in which we dramatically yet fleetingly exist.

Certainly for some fervent believers out there, the current model of material thriving and the status-obsessed cod-civility of a life could do with a good dose of sacrificial pointy knife or at least a burning or three.

Even to the gentlest of early adopters of a more ethical and sustainable life, sacrifice of some sort – the compulsory setting aside of seemingly relentless pleasurable material gratification and our insatiable socially-inspired obsession with stuff – is not discretionary: a small gesture in the grand scheme of things.

But what about the rest of us out there? The Early Majority? – given that we’ll not be queuing up to throw ourselves onto some smouldering Wiccan pyre of  fully recyclable IKEA flat-packs, or the sharp dolphin-friendly point of a Global Sushi knife any time soon.

Even those of us wholly committed to undertaking rituals and sacrifices in pursuit of a more enduring and kinder lifestyle would stop far short of ‘sacrificing’ our whole lifestyle to the great cosmic being to make a sustainable point.

We are actually quite pleased with the scale of the sacrifices we make and the rituals we undertake – we are consummate in our respectful incising, skewering and consumption by festival fireside and barbecue of our favourite, fiercely-championed wholly traceable, wholly organic preferred meat; dispatched we hope from this earth to the mellifluous chords of Ode To Joy by a friendly smiling butcher. To us the time given over to our weekly pilgrimage to the supermarket car-park to post our cardboard, paper and glass votives into the dark mouths of green, brown and blue wheelie bins as opposed to slothing in the pub or playing a couple of hours of Call Of Duty: Black Ops is sacrifice enough in a busy cluttered life

Thankfully, crossing the chasm does not demand that we force the gently committed folks to suddenly throw themselves on a burning sword in a some massive gesture of conscience. Thankfully Lawrence’s accidental eco-hero makes a far bigger point with the nature of her disposition than she does with the scale and absolutism of her fatal commitment.

Those who would happily bully and hector the point with the early majority should note that the most striking point here is that she chooses of her own free will the nature and the administration of her desired sacrifice and its undertaking.

No big stick. No hectoring.

In this particular fictional instance, the hectors and the bullies should note that the sacrifcer, (mostly used to having to expeditiously reorder the atomic make up of said sacrificee against their better nature and immediate wishes) had his sacrificial lamb pootle into his front parlour, rub herself in oil and botanicals and say ‘hands up who’s for cleansing?’

Lawrence’s character was happy to be atomically reordered by ‘the great spirit’.  We on the other hand are only happy to reorder through recycle reuse and reclaim.

So I sense that in the sacrifice department if we are to apply it at all, we need a bridge – a people friendly action somewhere between indifference and absolutism.

We need a starter-for-ten – a simple way of predisposing the gentler less brutally committed of us to a more enduring aspiration and lifestyle – something for those of us wishing to make a small cleansing or ritualistic gesture towards an improved and more spiritually and cosmically aligned model of existence just to reset our head.

Perhaps our first step might be to find a slightly less onerous form of sacrificial offering to ease people into the idea – something a little more everyday – a joss paper app perhaps – that let’s you write up your previous years most pointlessly consuming material desire – whoops that’ll be an i-phone triple up grade in one year!! – which in turn uploads to a massive virtual bonfire of collected material vanities that then gets reduced to cosmic ash – at which point we all, just for a moment, symbolically release ourselves through virtual fire from the hellish incarceration of materialism and the burden and blight it brings on us.

A sort of western lifestyle app. equivalent of the Chinese ritual of burning Hells Bank Notes as an offering to the deceased.

And while we’re doing it we can quietly contemplate how we might bring ourselves the strength and more importantly the luxury to embrace a few changes that ultimately will leave us and the great spinning orb we perch upon in far better off.

Or, alternately, we could of course grasp the nettle and take ourselves out to the middle of the New Mexico desert with our materialist trolley loaded high and find someone who will quite happily dispatch us and it into the great ‘other’.

Of the two types of sacrifice I sense I know which the 85%+ of people will choose first!

Infinite Sexy & Cool – a brands-eye view of sustainability

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If you’re done with looking up through the supply chain and the science at the challenge of how to make sustainability more engaging and attractive to the masses you may also have become equally bored with cajoling water up various degrees of incline and compressing mineral blocks until the viscera emanates!

So one suggestion – try taking a brands eye view on it – pop on your ‘caring about what people care about’ glasses and have a peek down through the human insight and the everyday. Have a gander at the whole thing through the weekly shop, the interiors magazine and the afternoon saturday shopping ritual – and there, laid bare, will be the base human first world need to pursue stuff – and quite a lot of it shiny!

Do that and you’ll quickly realise that to most everyday people the primary thing they wish to sustain is their best, shiniest, sexiest, gene-pool-consideration-ladder-climbing self and all that might come with it.

So the compelling reason for them to engage perhaps, in smarter lighter living and the brands products and services that help them do that, isn’t Climate Change or the end of the world or even those poor trees and little farmers – its the possible death of sexy – the killing of the killer heel; of shiny things – the disappearance of all that they believe make life bearable and worth living – the things that define and differentiate them from the rest of humanity’s heaving mass.

If we take every sustainability and CSR ambition, target, initiative, innovation and action, and use them to underwrite and add integrity to an aspirational life that is systemically constructed to go the distance and built to endure, that just might unlock the populist conversation. Brands using all of those processes commitments and systemic drivers to maintain their ability to delight, to serve, to entertain, connect and elevate our human existence would be far better placed to capture the value they have already created by instituting and committing to them in the first place.

So desirable and seductive storytelling needs to march in here. We need to transform desire based upon both the gene pool imperative and the deep rooted sustainability truth speaking in unison, and with one light human voice.

The old dark arts of creative storytelling to influence behaviour as used by Hollywood and Madison Avenue are deployed with one clear imperative – to create desire. Desire for something just out of reach – something that if captured would sprinkle some pixie dust in our everyday lives.

Now Id rather we used those dark arts to influence the early majority to buy smarter than just to buy less. Trigger the smart cool shopper reflex in them and allow them get on with filtering the more toxic degrees of their consumption themselves with a few top tips sprinkled in along the way.

Don’t show them your science project or your conscience: don’t sell them A Kind Shoe Range rendered from Net Positive wholly replenishable natural materials and reclaimed and up-cycled leather from accredited sources.

Sell them infinite sexy & cool – sell them the ability to keep wear killer bamboo louboutins with vintage leather uppers forever  – they want to, so you’ve sorted it and they can. Love you forever.

This brings me to the topic of lightness of touch generally.

Lightness of touch is essential when speaking to people who are struggling to still present themselves as thriving, vibrant individuals whilst struggling with income, household bills and credit crunching.

So glass half full storytelling is crucial in successfully shifting people towards a smarter more enduring model of prosperity that they can all still aspire to.

And involving the storytellers from the glass half full world in communicating the amazing things going on under the bonnet, we’ll engage far more people with far less pain and a lot more positive consequence than we are now.

Now: where did I put that gorgeous pair of Jimmy Choos? You know the ones – with the reclaimed-hemp uppers hand woven by tribeswomen – and the Maker-Made 3D Printed soles made out of recycled bottle plastic?

The Blue Brick Road – the perilous journey of managing long-term Sustainability truths into short-term Profitability businesses.

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Picture the scene: the Conference Suite (named after a president of some distant windswept yet troubled corner of the world for a reason no-one can remember) in a contemporary style, world-traveller hotel (reasonably priced, and reasonably placed at a point where the ley-lines of plane, bus, rail and car intersect – substantial rooms, fragrance in the lobby, free wi-fi in the room and all off-set by the set-price ‘graze & boost’ conference working-lunch special)

The Conference Suite’s windows look out onto the car park, which is pretty full – top of the range saloons mostly and the odd sporty number show that there are some bosses attending the 3 conferences running simultaneously – or their advertising PR, and media agencies have been invited.

In the conference room sit 6 espresso-sharpened, buffet-boldened execs – the words ‘Blue-o-sphere Innovation’ illuminated on the touch screen outside the double teak-look doors revealing the conversation within.

We meet them at a perilous ‘pregnant-pause meets Spaghetti Western stand-off’ moment. Something has been said that we are not party to. But it is a moment of consequence.

Doug ‘Ozzie’ Oswald – CEO – sits side on to the conference table, hands behind his head and leaning back on the sprung chair to reveal the nascent underarm salt lines he is renowned for. He looks down the table into space, looking through and past Dorothy in search of an answer.

Doug is both Believer & Cynic – ‘Ozzie’ (his nick-name due to his Black Country accent, and his love of 1970’s heavy metal played loud in his petrol head sports car) believes the business has to embrace bluer thinking, smarter technology and more engaged employee culture because a) he read an article on it in HBR b) it’ll big him up in the legacy department and, most helpfully, c) it will save them a shit load of money which will set the capitalization of the business at a nice level come earn out time. But he feels a powerful need to denigrate all this fervent sustainability thinking. The ultimate saint and sinner, his conscience struggles with the fact that on the one hand the business and he are inextricably linked at a DNA level; but on the other he struggles to give a shit frankly, being only one year off his earn out. He is very tech savvy, and loves kit, but this is a simple smoke screen to hide his terror and confusion with the progress of life  – and its impact on his dreams of a small quiet life carp fishing.

Dorothy Scarperosso – MD – sits at the far side of the table opposite Doug, one hand playing with a loop of hair while jabbing a smart phone and i-pad simultaneously– to her left sits The ‘Vitsch”, to her right, Bob ‘Sleeps Tonight’ Lyon.

Believer – she’s on a journey to future-proof her business – shaking the tree with root and branch reforms at every level – systemic, operational, human resource and product innovation – and all done with her killer intellect and signature scarlet Louboutins to the fore. Dorothy came to the world of sustainability champions through the back door (the front one being not exactly seductive or magnetic to the average person) and entirely by accident. To save money and too much effort on the part of anyone senior, an employee engagement initiative got dumped into the ‘who cares?’ action tray along with an energy mitigation drive and a small product upgrade launch. Quickly rolled together and given to the employees to play with, POW it was an instant facebook success. One small moment of truth and a slice of proof later, and she was a believer. Staunchly, and against all the odds, Doug’s recidivism and a couple of other notable female bosses points of view, Dorothy is a great champion of flexible and home working practice to engage and retain more women at a higher level: for which her catch phrase currently is – “there’s no place like home”. Run-ins and clashes are regular but she knows where she’s going and her irrepressible optimism keeps her punching through.

Bob Lyon – COO –  sits slouched, short-sleeved arms crossed both defiantly and defensively across his chest.

Cynic – He usually can side-step the green tree hugger bollocks that comes with sustainability wonks and activists at the factory with ‘I’m busy making stuff so we can sell it’ deflections. He doesn’t like what the expense of a production line conversion to an innovative refill packaging line – and improving some of his supply chain partnership management is going to mess with his figures short term and ‘Ozzer’ (his derivative)  is watching his projections like a hawk. Most problems are salved with the easy familiar masculine ‘phwoar’ of golf bravado.  BUT Bob has a dirty little blue secret – he has been teetering on the verge of a Damascene moment for a while now. He is struggling to find the courage to face his inner hippie – and admit he’d follow Dorothy over broken glass. And no-one has yet noticed that his Jag’s been dumped for a Prius.

 Li Tin Gei – R&D Innovations Packaging specialist – is slumped across the conference table amongst files and scattered sticks, furiously tracking back through his Time Machine application to find the presentation where he is certain he emphatically stated the long term impacts of the packaging recommendation in regards to mitigating vulnerability to global oil prices over three years.

Dreamer – Li is  strangely whimsical for a biochemical engineer and uber-nerd. He believes everything in the visioning presentation is great and should happen immediately regardless of cost to the business. Bob can’t help sneering at him, not because he dislikes him (though Lin’s buttoned up purposefully nerdy looking gingham shirts irritate him a lot) – Bob just despises ‘fluffy-ness’ in a tech guy more than in than anyone else – “you’re an engineer for chissakes. Cut the fluff” – But Li is one of Dorothy’s favourites, so Bob likes him in her presence. Li is a hyper-rational believer in everything blue but lacks the heart to really make anyone, let alone everyone take notice

Jean Scayrcro – CMO – She teeters at the far end of the table next to Doug – so near yet so far. Her eyes are fixed on her hero Dorothy, her body language coiled and ready to strike if needs be.

Soldier – Jean’s nickname is Jean Scayr-Cro-Straw-Pants – as she spends her life getting her team and her agency partners to build endless straw man presentations but to little avail as she ends up writing them herself. Her presentations reveal that she runs her own little off-set strategy – balancing the lightness of her more academic intellectual rigour with a substantial instinct for how to turn some of the ‘cool stuff’ that Li’s team are doing into some great storytelling. POW! She’s no visionary but she’s got heart and the marketing nous to know exactly how to use cool stuff to grab some extra brand bucks for the business – give her the tools and the info and she’s unstoppable.  But she’s on a professional iceberg in a warming sea – enjoying an ever-reducing platform with the CEO. And a slightly suspicious relationship with Rick from the ad agency isn’t helping! The ‘Vitsch’ will see to that.

Mike ‘the bitch’ Vitsch – Head Of Global Brand – who currently seems to be almost hovering in the middle of the conference room table. His perfectly moisturised lips are drawn into his signature ‘wicked’ grimace, the product of continuously having to disguise a smug smile behind a picture of faux pinched contemplation or concern.  The air that floats between Dorothy and Mike couldn’t be less poisonous. He needs the next three minutes to go his way

Dreamer of his own success,  Believer in his ability to deliver it, Soldier to his own cause and Cynical user of anything to get it, Mike takes no prisoners. An ex- management consultant and Fund manager, he eats Bob for breakfast, and makes Doug very nervous, in both a good and a bad way. Though scary, he has a very vulnerable though utterly sociopathic side which he tucks neatly away from sight behind pressed Armani and razor sharp Prada boardroom shoes. Speaking of which, Dorothy’s are the ones he wants to step into – and he will make it happen or die in the pursuit! With his therapist and his life coach on fast Dial, Mike plays the Blue line when he needs to and then slips off and debunks it in every direction at every dinner party and junket he attends – but always in an ‘I couldn’t possible say that’ manner. He adores all things shiny and sexy, and thinks that’s what everyone buys. Not geeky scractchy knit your own yoghurt worthiness. Conscience is just not a gene pool imperative in his beautifully tooled and exquisitely embellished brand book world.

Welcome to a world of BRAND X vs. BRAND S Diplomacy – a world populated by Dreamers Believers Soldiers and Cynics and the perilous strategies of managing long term Sustainability truths into short term Profitability businesses.

Watch this space for more on how a profiling-lite approach called ‘Dreamers, Believers Soldiers & Cynics’ might help you navigate the journey more efficiently and insightfully, turn a more interesting social strategy from the inside out and ground up – and have some fun along the way