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Invisible Telecoms, the looking glass & the Hidden Art of IT Qi

14 Thursday Aug 2014

Posted by Thin Air Factory in Uncategorized

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competitive advantage, create and capture value, customer centricity, Digital, hyper speed, Invisible Telecoms, IT, Martial Art, operational innovation, opportunities, Qi, qualitative growth, resilience, Social, Solutions provision, systemic excellence, Tech, tech reflex, telecoms, Zen

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I have become an adherent to the new martial art of business. I can now see the entrepreneurial wood for the IT trees.

And in true zen stylie, what I see is all about what is unseen.

A statement of the bleeding obvious perhaps BUT in the realm of your tech and IT systems and solutions partner who enabled them, out of sight is truly out of mind.

We should not only embrace the invisible Matrix nature of IT and tech deployment. We should grow to love it. And for good reason.

The Now you see it Now you don’t approach to best in class tech and IT – apparent only by its absence denotes a win for the business.

Invisibility is success.

Because Visibility usually means you’ve a little way to go yet.

Like the word Digital. Or the word Social. IT and tech, while still top of the conversational pile and being touted as the next best C Suite thang, are patently still under-performing.

While we still say them out loud, put them on presentations, flag them, budget for them, mention them loudly in lifts it simply means they are not yet embedded properly. They are not optimally integrated. If they were we would not need to point at them.

In certain areas of business the idea of anything becoming invisible is a measure of its success. Sustainability is a very good example also of this phenomena. While there is still a CSO, and Sustainability has not migrated up into the Marketing or Operational functions, Sustainability cannot be said to be truly integrated into the nature and fabric of the business.

Much like Sustainability, Tech and IT should, in its explicit and visible form, seek to become invisible – working towards a strategy of divine obsolescence.    

Moving from an explicit visible tangible to becoming internalized, implicit, invisible: transforming into a discrete reflex or innate ability within the business: when something becomes second nature, it means that the fluid, synchronised nature of it is seamlessly connecting and connected with the ‘flow’.

IT & Tech, much like HR, is no longer a support activity as it was in the old model of Value Chains, an administrative prop to paperwork systems and communications in an analogue world. Through intra and extra nets, digital and social service improvements and propositions, operational innovations and the new world order of hyper speed intelligence and data as a primary driver of most businesses competitive advantage, IT & tech is now woven through every dimension of a business. 

So to set out to deliver Invisible Telecoms – to make the measure of success the degree of visibility of IT & tech dimensions of the business is compelling.

If you are a solutions provider in the area and your goal is to work with clients to embed IT and telecoms to such a degree that they become invisible – transforming into the company’s systemic operational reflex, the synaptic system controlling the optimal operational ‘flow’, then your goal has exceptional commercial value.

The ambition to take it to the nth degree until it becomes the company’s ‘second nature’ if you will presets a business for greater flexibility agility and focus.

Invisibility also becomes a very clear metric of customer centricity.

If you’re in the business of selling IT and tech, in the real world of value, you need to move from pushing buttons boxes and fibre to selling the space to think and act on building a more resilient business through tech.

You need to be in the business of selling Mind-width not bandwidth: free your mind and your ass will follow as Funkadelic sang. Unlocking the entrepreneurial reflex in the business by liberating the customers mind of Tech & IT distractions – leaving them free to concentrate on creating exceptional ‘flow’.

To a customer Invisibility is about the goal of making IT & Tech less and less present in my eye-line: less of a priority: less visible in my inbox everyday, dropping away to being something that just ‘is’. The concept of turning IT & tech into a truly ethereal concept for a business is brave and powerful.

Creating the Qi model for smart businesses, changing the whole way we thing about IT, moving it from rational and engineered to being truly systemic, flow orientated and about cultural and social vitality and wellbeing – wellbeing from the inside out.

Qualitative growth is hard to see or imagine let alone define and capture through a complex maze of surface connectivity, functionality and capability. The ability to mine qualitative growth opportunity needs to be a reflex in the business facilitated by invisible technology and hyper speed connectivity. The systemic fabric and infrastructure needs to be able to act at the speed of the human mind and work well in advance of it.

Time to remove the IT bandages and unsee what is beneath. The degree of how much is left unseen will be down to the mastery of the CTO and their digital partners in crime. 

This truly is the looking glass and the wormhole rolled into one. A world of infinite possibility only recognisable in each successful step towards a wholly more resilient and differentiated business – one focused on unleashing minds to do what they should be doing. Walking the talk is not an app that you buy; its a disposition that you live.

White rabbit anyone? 

Old heads, Young Hearts & The Foot soldiers of resilient humanity.

25 Saturday Jan 2014

Posted by Thin Air Factory in Uncategorized

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anaglypta, bi-generational living, broadband providers, collectivism, enduring aspirations, innovation, millennials, old people's homes, resilience, resilient societies and communities, skype wisdom, telecoms, Wisdom Of Age, within our means, youth

Screen Shot 2014-01-25 at 17.32.23

If we had to choose two lead stakeholders in building a more resilient society, my money’s on the under 20s and the over 60s: and here’s for why.

Allow yourself the luxury of the observer for a short while at least and there’s one thing you may notice: teenagers and oldies are very, very similar in many ways – especially when they are grumpy. They re in fact made for each other.

Both sleep at weird times of the day. Both are prone to radical mood swings. Both err on the side of the heavily medicated (prescription or non prescription). Both sport injuries and conditions as a form of life signature: some inflicted by challenging the nature of their own mortality and existence (the irresponsibility of youth): others purely by having existed for so long (the immutability of age). Both enjoy wheeled modes of transport other than cars. Both tend to suffer either a crisis of or a surfeit of identity.

Both view the wheezing middle (those of us between 20 and 60) as an uptight, over wound self obsessed lost tribe. We are trapped in the lost years, having left the age of wonder, explore and create behind, we are trapped in the secure protect and defend stage – fiercely ring fencing the things we have accrued and are accruing – and as yet far short of the time when we are finally confident and secure enough in ourselves that we can begin to discard and disassemble stuff and liberate our crippling concepts of a thriving life and just be.

Unlike the Lost Middle, they have ‘nothing to lose’ in spiritual or material terms. At one end the young, prior to being owned or owning, are still free to explore possibilities randomly, inspiring themselves and each other as they flow. They are at the least compromised stage of their lives. No strings have been attached: no mortgage overlord; no food and energy bills to speak of (even if they have got as far as renting); no fixed pathway measured in decades from which they cannot deviate; and little in the way of allegiance to the sensitivities of others, speaking out loudly and relentlessly at those things they find unfair, irresponsible or destructive. They both have a penchant for saying inappropriate things in public.

Equally, many of the elderly are also in the position of liberty and regeneration, being reasonably capitalised without the stricture of a working day or people to answer to. Both also enjoy a strong sense of community that seems bleakly lacking in the striving grinding scratching generations that separate them (unless of course you think the togetherness of mutual Lexii ownership or collective apple upgrades represent communities of any real worth.)

It is these similarities in nature and self that lead me to believe that they are the two primary stakeholders in building a more resilient model of humanity and the architects of a more enduring aspirational life.

And I believe wholeheartedly that it will take both of them. There is too much pressure being put on the shoulders of the excited young to use their seamlessly connected collectivism to compel companies to act more responsibly, to shape a kinder less tyrannical form of consumption, and ultimately to be more capable of finding meaning within their own means. They simply lack one thing: the kind of resilience and adaptability that is only ever learnt through multiple sustained and not always pleasant experiences being endured over time; and a clear sense of the inevitability of consequence come what may.

Young people need the easy, reflex and second nature wisdoms of thrift and financial integrity of the older generations. They need mentors to help them build a more integrated, inclusive and supportive society; the benefit of which they will come to reap eventually.

Oldies need to be brought in from the cold for a number of reasons not only just to supplement and compliment the young in the shaping of a more enduring model aspiration. Their return to a central role in society would be a salve to the fractured communities and families we increasingly exist within, with parents and grandparents increasingly isolated as younger families move further afield.

There is a dreadful lack of economy, efficiency and foresight in the speed with which we dispense those slightly worn generations into some inert anaglypta hell with a name drawn from the lexicon of calming rolling rural pastures or idyllic flora & fauna. (Even the best of God’s waiting rooms still suffer a dreadful absence of young people in their halls as reminders of the living.)

Thankfully, the brittle brutal truths of austerity, the death of cheap money and the comedy of house prices are making people reconsider bi and tri generational living again. Not to say that will be rose scented from the off.  It will reignite some of the old issues of proximity certainly amongst generations with radically different perceptions of what is good right and fair.

Part of the original dislocation was due to the fact that the oldies of yore remained quite attached to some of their more suspect beliefs even as the world turned. Their casually voiced views and derogatory referencing to foreigners broadly and specifically people of a different ethnicity marked out by colour and homosexuality to name the two biggies didn’t roll too well with the newly liberal uber-youth. This only served to exacerbate the social and familial ruptures.

The unacceptable nature of these traits rightly needed rebalancing but it became a reasonable much cited excuse for us to condone abandonment and simply eject them from the framework of what constituted a decent functioning liberal society.

In doing so we threw the wrinkly baby out with the bathwater. Because with them went all of the old wisdoms of making ends meet, make do and mend, waste not want not, the economies of leftovers, smart buying and existing and still finding meaning within ones means. And it is the nature of those wisdoms that will secure young people’s futures.

For all of the old jokes – Quick, Get teenagers to run the world while they still know it all – the immutable emphatic heart, energy and passion of youth is fragile. They need the irrepressible mettle of oldies and the life wisdoms that come with them. The combination would be amazing.

Brands, especially ones that have been around a while, could find amazing ways to harness this power duo – starting from the inside out and the ground up. Formally connecting the young graduates, interns and apprentices with the retirees and wise owls would recalibrate how a company develops its service propositions and extant purpose in a far more holistic manner.

Telecoms and Broadband providers with an interest in building cohesive societies could fill the gaps that tech progress leaves behind. They could allow fractured or distant families to utilise skype culture to reconnect old and young as part of a Family Broadband Offering.

Educational groups could help children on the verge of dropping out of school by giving them access to the perspectives of a generation of old people who can speak from a lifetime of knowing about the decisions we all make in haste – some with regret some with joy – but all without the hectoring proximity and intensity of a parent made fractious and intransigent because they are both scratching out the bills as well as steering their brood.

But where it really gets exciting is through the introduction of the question ‘Why?’ When we sit around and hack new technologies, create new products, most looking a pale shade of difference to the ones we’ve already got. To raise the question Why? Why spend the money on a tiny upgrade? Why make a 5 bladed version of a 4 bladed razor? Why triple pack food you’ll waste some or all of? Why burn money you don’t have? Why?

The energy and passion of youth with the calm caution and questioning nature of age would create the killer innovations department in most any business.

So here’s to the hard-core stakeholders and architects of better, the oldies and the youngies: old wisdoms and young hearts reshaping a more measured and enduring future.

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